GP at hand
139 Lillie Road, Fulham, London, Greater London, SW6 7SXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Massimo Ranghelli - Posted on 09 April 2025
Simple to use the app , fast reply , usually before was 48 hours now less of couple hours.... everything perfect , the GP's very professional Thank you
Visited April 2025
GP at hand has not yet replied.
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Review titled Recent great experience
Rated 5 stars out of 5
by Zoe Hodge - Posted on 30 April 2025
Myself and 3 month old daughter recently had an appointment with the surgery and the nurse we had was wonderful. Kind, considerate and caring. She educated me on my procedure and the outcome and took extra time to remind me about self care. She was absolutely wonderful with my baby who was having her vaccinations and made the whole process so much easier and calmer. She’s a credit to GP at Hand.
Visited April 2025
GP at hand has not yet replied.
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Review titled Now really bad
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2025
Have just left this practice. They used to be good but over the past couple of years it has become impossible to get an appointment. I have had a series of referrals over the past year to investigate a new condition, which have all been messed up one way or another and on moving to my new practice they told me none of my notes have been saved on the NHS system since last July, which includes several different test results now missing. The new practice has sorted out my issue in 2 weeks when GP at Hand left me frustrated for over a year.
Visited April 2025
GP at hand has not yet replied.
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Review titled refusal to send patient referrals to the local area or at the patient's choice
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2025
Offering services outside the area, but when the patient requires a diagnostic examination, refusing to send the patient to the local area or at least to an area that is acceptable to the patient's abilities. Discrimination against invisible disabilities. Their refferals state that the patient does not need transportation, is not bedbounded, has no communication impairments. Every educated person knows that the cause of disability is not only a musculoskeletal problem or a visible cause. Even people with mental health problems have communication impairments and can complete sentences perfectly or walk with difficulty or pain without showing it to people. It depends on the person, because everyone is different. The team of doctors and administrative staff is familiar with the patient's medical condition and acts superficially when assessing and adjusting the patient's accessibility from a disability perspective. It's sad because I've been a patient since 2018 and have to constantly fight for my every right to health. Requests for referrals are doomed to failure from the start because health problems are not adequately described, referrals are not sent to the right departments, or referrals are not sent according to the patient's availability and abilities within the framework of safety standards and patient options.
Visited April 2025
GP at hand has not yet replied.
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Review titled Simple and easy to use
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
I registered with GP at hand, but I was initially confused about what it meant, so I was waiting to get a call from my Local GP surgery, I even contacted them. I later looked deeper into my GP at hand registration email, and followed the simple instructions, and it couldn't have been easier, great service and great idea.
Visited March 2025
GP at hand has not yet replied.
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Review titled Excellent, as always
Rated 5 stars out of 5
by Jason Muir - Posted on 19 March 2025
My medication review, conveniently completed with a telephone appointment, was flawless, as usual. As a patient, the whole tele-medicine concept is a really good fit. Hmed, and G P at Hand before them, have always met my needs very well.
Visited March 2025
GP at hand has not yet replied.
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Review titled Very accommodating
Rated 5 stars out of 5
by Barney - Posted on 13 February 2025
Despite a technical glitch they were still able to help see me. Very nice and helpful so thanks very much
Visited February 2025
Review titled GP at hand
Replied on 20 February 2025
Thank you for letting us know of your positive experience.
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Review titled Urgent appointment, no interest in patients
Rated 2 stars out of 5
by Vlasta - Posted on 20 February 2025
I had two appointments at the Euston clinic. One was an emergency gp appointment arranged by the gp, the other was with a nurse due to the 24 hour blood pressure monitor. I arrived and took a taxi home because I had high blood pressure, headaches, dizziness and nausea and had brain fog with some vision problems. So I was 19 minutes late for the emergency GP appointment. Feeling very unwell. As soon as I got to reception I was told to reschedule the emergency urgent GP appointment. One of the receptionists was unpleasant, didn't even ask why I was late. No sympathy or interest in patients at all. Sadly, arrogant. I asked the receptionist to ask the GP if she would be so kind to see me. She went somewhere inside and came back to say I had to reschedule the emergency urgent appointment that the GP had arranged for me. Re-schedule it like a normal appointment for a rash or flu. An emergency urgent appointment is not fit for purpose if it is not received as urgently and with understanding patients as it should be. The clinic was empty for 30 minutes as I had to wait there for the second appointment with a nurse. My second appointment was with the nurse for a 24-hour blood pressure monitor and electrocardiogram. I had already booked an appointment with nurse on last Friday, but since they don't give patients a 24-hour blood pressure monitor on Fridays, I had to go back again. I wasn't informed that the 24-hour blood pressure monitor service was unavailable on Fridays, otherwise I wouldn't have booked an appointment for Friday. So I had to go back twice for the same purpose. My blood pressure was 170/118 with me talking at the beginning. So my blood pressure would have been a little lower, but not much. (I also have low cortisol below 100 nmol/L, my last cortisol was 49nmol/L at 9:47am, which lowers blood pressure, which would mean that my blood pressure would normally be really extremely high.) The receptionist was only judging by appearance, but that doesn't show how dizzy and confused I am. It's doesn't show what's inside of me, how bad I feel. The nurse was very nice, but she didn't ask if I was okay, if I could walk safely or if I can see properly. I will never go to an emergency urgent gp appointment again where they do not understand that the patient did not come here to leisure and made every effort to come to this appointment feeling unwell.
Visited February 2025
Review titled GP at hand
Replied on 20 February 2025
Thank you for your review and I am sorry that we were unable to see you straight away when you unfortunately arrived quite late for an appointment. When this happens, we try very hard to schedule another appointment later that same day, or provide instructions on next steps if we are unable to do so. With regard to the 24 hour blood pressure, I am sorry that it was not made clear that we are unable to fit these devices on a Friday. This is in the information leaflet, but I have asked our team to make sure this is made clear to patients at the time of requesting. Thank you for bringing this to our attention.
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Review titled Lovely call and informative
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
The practitioner was delightful and very informative in an easily digestible way. On time, polite, professional, funny 10/10
Visited February 2025
GP at hand has not yet replied.
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Review titled Prescribed discontinued medicine
Rated 3 stars out of 5
by Lynne Abrams - Posted on 16 February 2025
After six months of appointments, tests etc I was finally prescribed a discontinued medication, Tridestra for hormone replacement therapy. I now have to jump through yet more hoops to get something else.
Visited February 2025
Review titled GP at hand
Replied on 20 February 2025
Thank you for your review. I am sorry that you were given a prescription for a brand of medication that was suddenly discontinued a few weeks earlier. The GP who you consulted with was unaware of this change and wishes to pass on her apologies. I am glad to see that this was rectified a few days later and thank you for your understanding.