Gordon House Surgery
Mattock Lane Health Ctr, 78 Mattock Lane, West Ealing, London, Greater London, W13 9NZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional and caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
The staff at Gordon House are extremely professional, and you feel well cared for at all times. They remain one of the best GP Surgeries I’ve ever used. I’d like to highlight their mental health care which is outstanding, superior even to my specialist mental health unit.
Visited February 2023
Gordon House Surgery has not yet replied.
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Review titled Great care from a great team
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
Complex problems dealt with efficiently and with kindness over many years from the busy staff. Lots of useful services on site or nearby, like blood tests, joint injections, physio.
Visited January 2023
Gordon House Surgery has not yet replied.
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Review titled Caring, professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Over December I needed to book several appointments for different members of my family. When one of my children started displaying scarlet fever symptoms, the receptionist managed to squeeze us into a slot the next day so that we could be seen by the doctor before the weekend. And when we saw the GP, he was very kind and reassuring. Even though I know this practice is experiencing high demand, the whole team (reception, nurses, doctors & the phlebotomist) are delivering a fantastic service, with high standards of care. They are also really prompt at dealing with babies and small children. At a time when a lot of people I know are struggling to even get a GP appointment, I remain impressed and thankful for the great service provided by the team at Gordon House Surgery.
Visited December 2022
Gordon House Surgery has not yet replied.
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Review titled Poor service overall
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
Overall experience has been poor, I have only been with the surgery for less than 2 years and have hardly needed to use the services; however when I have needed an appointment it has been difficult to get hold of them whether that is over the phone or via the online portal. Online appointments are never available to book, so you have to spend your morning to speak to someone if you are lucky to have network for that long whilst you are travelling to get to work or somewhere. I was told that I would have an invite for one of the routines tests and couldn't book it in advance, I am still waiting!! My previous GP used to prescribe me vitamins, despite of giving them a copy of the previous prescription, I was told they don't prescribe vitamins and I would need to buy them from a pharmacy (even though I would pay for the prescription, it was still a no) - not sure why I was asked to upload copy of my previous prescription if I was going to be refused anyway :/ I have had on going knee pain that hasn't been resolved and the only option I have is to pay more and go to a physio, since Covid I experience tightness around my chest and been told it is just long COVID!! - I know that but what can you do to help me?? I feel that the level of care and service given is poor but may be it is the system to be blamed as supposed to the people working there.
Visited November 2022
Gordon House Surgery has not yet replied.
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Review titled Great practice - flexible, accommodating, patient-centred
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2022
I submitted an e-consult requesting an appointment to address multiple problems I was worried about and offering only a specific date in which I could be seen due to work commitments. I was offered an appointment 2 days later on the date and within the timeframe I'd requested and saw a professional and excellent doctor who listened to and addressed all my concerns within a 10 minute consultation, and I left feeling reassured and in safe hands. Thank you so much for a great service and great care.
Visited November 2022
Gordon House Surgery has not yet replied.
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Review titled Stay in pain
Rated 2 stars out of 5
by borzoo - Posted on 30 June 2022
After more than two months in pain and two "Online GP" I called them and said I am in pain and they offer me first available appointment in three weeks! When I told them I am in pain, they just come back to me said stay another three week in pain!
Visited June 2022
Gordon House Surgery has not yet replied.