Godiva Group Practice
5 Clay Lane, Coventry, CV2 4LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2025
I had a horrible experiences in the Holyhead Surgery. To get a coil inserted I booked 2 appointments one with a nurse and second one with a doctor. None of them did the treatment. After keeping me in pain for 29 minutes a nurse wasn’t able and do this and a doctor instead of doing this informed me that I must book another appointment. I wasted my time, was left with a pain and it’s still not fixed. I can’t believe! Who has that much time to come to surgery so many times to do a simple procedure?! I am nit taking any more days off. I am simply changing a surgery!
Visited June 2025
Review titled Godiva Group Practice
Replied on 04 June 2025
Dear Patient Thank you for taking the time to share your experience. We are genuinely sorry to hear about the distress and inconvenience you encountered during your recent visit. It is never our intention to leave patients feeling this way and we understand when multiple appointments have not resulted in the care you expected. Please accept our sincere apologies for any miscommunication or delay in your treatment. Your feedback has been shared with the team so we can review what went wrong and take steps to prevent this from happening in the future. If you're willing, we would appreciate the opportunity to speak with you directly to better understand the situation. You can contact us at the surgery on cwicb.godivagroup@nhs.net.
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Review titled Excellent practice, reception staff and medics
Rated 5 stars out of 5
by Alison Lambert - Posted on 01 October 2024
My consultation with the doctor who specialises in the respiratory system today was carried out with much kindness and reassurance. She explained my condition to me clearly and thoroughly, making sure other pertinent areas of my medical history were also examined. Her manner was warm and friendly and she inspired trust. I recommend this doctor very highly and hope she remains on the Holyhead practice staff list for a long time.
Visited October 2024
Godiva Group Practice has not yet replied.