Glenroyd Medical Centre - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
No trouble making appointment, 3rd in queue on phone, less than 5 minutes and appointment made for following week. Seen a few minutes earlier than appointment time. Treated with kindness and respect at all times and felt listened to.
Visited August 2023
Review titled Glenroyd Medical Centre
Replied on 22 December 2023
Dear Patient Thank you for your feedback. We are glad to hear you had a positive experience, from 27th December we will stat using Patchs software, which should provide further ease of access our service. Thank you Glenroyd Medical
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 31 October 2022
Everything just seems so hard at this practice. You can’t make an appointment face to face or online. They need them to be recorded so you have to phone. The. Sit in a que for upto an hour. Appointments when they are given could be anytime that day and several recently have been cancelled or said they rang and haven’t. I work in a hospital so I can’t just sit by my phone all day waiting. Medications - what a nightmare. Always requested by llyods app in my previous practice and here to start but now they won’t send this way you have to log into gp app but medications not all on there! Pulling my hair out at this. They have no respect for your time - don’t have the time to spend on hold for ages to sort the simplest things. They must get exhausted the staff working there from people complaining. The days of being able to speak with one person and getting your treatment have long gone and it’s an impossible minefield to navigate. I’m a health professional and understand the pressure on services and no one individual is responsible. However this surgery is the most disorganised one and poorest in every area.
Visited October 2022
Review titled Glenroyd Medical Centre
Replied on 07 November 2022
I am sorry you are dissatisfied with the service. We offer a range of appointments, telephone, face to face, routine, urgent on the day and 48 hour. We are currently working on enabling online bookings as well which should be ready this month. Medications can be ordered via myGP app or NHS app, this is for repeat medication not acute. If you would like to discuss the matters you have raised further please contact me, Anna Butrym at the Practice.
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Review titled Not the Greatest
Rated 2 stars out of 5
by Paul Kelly - Posted on 09 September 2022
Back to the end of first Lock Down 07/ 2020 Moved from Manchester To Blackpool. registered with Glenroyd at Moor park. Not at any time did they contact me or my wife for our annual blood tests, because of Pandemic Suppose. I have been ordering My repeat prescriptions Via The my gp app and they have regularly sending them out. I recently got a Message via the mygp App to contact Glenroyd For tests using Quoting ref1 for blood tests and medication review was told it would be a Fornight before they could get me in. So Had the blood tests and the follow up appointment for the Medication review and test results a fortnight later. Just Had a Text Message to say follow up appointment had been canceled with no reason given and to call for new appointment. So called and took ages to get through as is always the case ( lots messages about not accepting telephone requests on the phone for repeat perscription only online or mygp app) My point is what if you are a certain age where you don't have the mygp app or no mobile or internet connection. So got through on the phone Was told the nurse doing the follow up was ill that was the reason for the cancelation I said to the receptionist could this disscussion about the results and Med review not be done over the Phone to which she said yes But The earlist would be the 27th which is 2 and half weeks away a full month after the original test. I think 2 and half weeks for a phone call is a bit of as long time. Don't tend to blame the staff you could tell in the receptionist voice she was under pressure the phone must be Ringing Constantly. So got the new appointment asked the receptionist to text me the appointment and was told they turned off the text service (when they had just text the cancelation) So she said she would turn it back on for me for the appointment. So Got the appoinment (by Text). My Point is You can only get an urgent appointment by calling before 11am but youcan't get through. Don't blame the staff it poor NHS senior management and it gets to the point that if your not well phoning the Doctors is not a option as you can't get through and you wonder whY A&E's are full with waiting times of 8 hours. Sorry for the rant but there you are
Visited September 2022
Review titled Glenroyd Medical Centre
Replied on 21 September 2022
I am sorry you feel dissatisfied with the service and thank you for your feedback. Practice Manager is investigating the matters you have raised and will contact you.
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Review titled Mental health
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
No support for patients with mental health difficulties or disabilities. There needs to be more understanding and training given to staff on how to liaise with, communicate and understand these patients. Several times I've spoken to staff and they struggle to understand me. Contacting an NHS service should not have to lead to a decline in mental health. NHS rules on here dictate I cannot name staff or give certain information so that is all I can say right now.
Visited August 2022
Review titled Glenroyd Medical Centre
Replied on 08 September 2022
I am very sorry you have had a dissatisfactory experience, as the post is anonymous I am not able to investigate or contact you. I am happy to help, if you wish to discuss the matter further please contact me (Anna Butrym, Business Manager) at the Practice on 01253 953 500 or send an email with your details to lscicb-bl.glenroyd@nhs.net, please put FAO of Anna Butrym in the subject line.
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Review titled Unable to get through
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2022
Tried ringing from my 84 year old mothers landline and moved from position 5 to 4 after 13 mins. Hung up n went home n rang again from my mobile. Position 3 for 15 mins then to position 2 still waiting after further 10 mins. My mother does not have the mygp app or Internet n has been told to walk to the centre to drop in a prescription! Dreadful n uncaring. No point in saying call centre manager - it is the same number n u can't get through o it!
Visited June 2022
Review titled Glenroyd Medical Centre
Replied on 29 June 2022
Very sorry you had issues with contacting the Practice. Demand on the service fluctuates throughout the day and week and our phone lines do get very busy. We have been working on improving this firstly by changing our ways of working internally and secondly by looking for external solutions. We are now weeks away from the online solution being available and not long after the Smart phone system should also be ready. Both solutions should relieve the pressure on the phone line thus making it easier for patients to contact us. Regarding the prescription ordering, we have stopped a blanket approach of telephone ordering a while ago as this was a temporary solution in the Pandemic and was creating additional pressure on the phone lines. The current system is that patients who are housebound can still order the medication over the phone, such patients may also be able to ask their community pharmacy for help ordering the medication. If you would like to have a further conversation please send your contact details to blccg.glenroyd@nhs.net with subject FAO Anna Butrym
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Review titled Poor telephone appointment service
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2022
I recently telephoned the practice for an appointment, I was put in a queue for over 40 mins , I appreciate they are busy and was prepared to wait. However, when finally, I got through, and after giving my details and reason for a doctors appointment, I was told that no more appointments were available and to call back the next day. Surely a system can be used where once the appointments are full, a recorded message can be used to intervene and to tell patients this, to prevent them hanging on or giving long winded details and wasting everybodies time and telephone cocts. This happens often.
Visited April 2022
Review titled Glenroyd Medical Centre
Replied on 27 June 2022
Apologies for a delayed response and sorry to hear you are dissatisfied with the service you have been provided at the Practice. Unfortunately we are currently not able to have a message set on our phone lines however we are looking to expand the booking system by introducing the Online triage solution which should shortly be available we are also looking to changing our phone line system to an AI software where there will be a digital queue options and you will no longer have to stay on the line waiting for the operator to become available the system will contact you as you move to option 1 in the queue. If you would like to have a further conversation please contact Anna Butrym, Business Manager at 01253 953 500.