Glenlea Surgery
703 Leeds & Bradford Road, Stanningley, Leeds, West Yorkshire, LS28 6PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Glenlea is the best of the 3!
Rated 5 stars out of 5
by Helen Barrasford - Posted on 17 September 2024
I'm always happier when my apt is at this surgery, of course it would be better if I didn't need to go at all! There seems to be less churn / swapping about of colleagues which is always comforting and they are a friendly bunch who work with you to sort things out without creating unnecessary hurdles. Today I was seen by the nurse , she was informative and friendly and exactly what is needed when having a smear, being a welcoming environment, no need for embarrassment, so for something that could be deemed a daunting procedure it was anything but. I'm leaving this review in the hope that ladies, who may have avoided such procedures previously due to fear, look to be checked out by the lovely nurse that dealt with me today. Things have changed so what used to be a very formal and sterile type approach to smears has been put in the bin thankfully and today a much more open and relaxed atmosphere and experience is now the norm
Visited September 2024
Review titled Glenlea Surgery
Replied on 10 October 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence
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Review titled great practice
Rated 5 stars out of 5
by Barbara Spurr - Posted on 14 September 2024
the receptionists are always so helpful and friendly. I was very upset when I went in on Thursday and the receptionist was very kind and helpful, promising to resolve my problem and ring me back which she did
Visited September 2024
Review titled Glenlea Surgery
Replied on 16 September 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence
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Review titled Quick response
Rated 4 stars out of 5
by Elaine Waring - Posted on 16 August 2024
I contacted the surgery as one of my diabetes meds was out of stock again. The doctor got back to me to advise a prescription had been sent to the chemist with an alternative & a text explaining what they had done. Followed by a call from the surgery explaining.
Visited August 2024
Review titled Glenlea Surgery
Replied on 30 August 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled 2 week waiting time for appointments.
Rated 1 star out of 5
by Robert Withers - Posted on 16 September 2024
I'm leaving this review again as it looks like the practice have had the Google reviews taken down (due to so many negative reviews) On 3 occasions this year I've had to use a private GP because I have been unable to get an appointment within a couple of days at Gleanlee. I would highly recommend looking elsewhere. You have to call at 8am or 12pm to get an on the day appointment - I call minutes before these times and still cannot get an appointment. Therefore the best they can offer is an appointment 2/3 weeks in the future. I'm now moving to a better recommended.
Visited August 2024
Review titled Glenlea Surgery
Replied on 11 October 2024
We apologise if you feel our services has not been accessible to you. Delays in obtaining appointments and delays sometimes due to unforeseen emergency appointments, can also add to these concerns. We want to help patients access the practice as easily as possible and below is a list of alternative ways to access services at West Leeds Family Practice and are available via the practice website www.westleedsfamilypractice.co.uk • 1 / REGISTER FOR ONLINE SERVICES • book, check or cancel appointments with a GP, nurse, or other healthcare professional • order repeat prescriptions • see parts of your health record, including information about medicines, vaccinations, and test results • see communications between your GP surgery and other services, such as hospitals 2 / REGISTER FOR NHS APP NHS App allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password. You will need: • an email address (with more than 6 characters) • a mobile phone number 3 / PATCHS Accessing PATCHS: you can access PATCHS by clicking on the banner on your GP website or using the NHS App (if your GP practice have enabled access). Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login (if you have an account) or by registering for a PATCHS account. It is also possible to access PATCHS with a 'Guest Account' so you do not need to register, but this will mean that you will need to enter all your personal details every time you contact the GP practice, and you will not have access to view historic requests. We appreciate feedback and look to continuously improve our service to our patients to aim for excellence. We would be happy to discuss your concerns further if you wished to contact the practice.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
Came for my 12 month routine smear and her student were very lovely, took time to go through all the information that they needed to tell me. Made me feel at ease and the procedure was quick. Made sure to ask how I was finding it all
Visited July 2024
Review titled Glenlea Surgery
Replied on 31 July 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Annual Review
Rated 5 stars out of 5
by Tim kerins - Posted on 19 July 2024
I went to the practice for my annual review, blood pressure, bloods etc. Didn't wait long the clinician who saw me was very good especially with taking blood as there is normally a problem finding a vein, but she got it first time and I hardly felt it, very professional, polite and listened to what I had to say.
Visited July 2024
Review titled Glenlea Surgery
Replied on 29 July 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great doctors
Rated 5 stars out of 5
by Sinead strafford - Posted on 04 July 2024
I have been with Glenlea for many years today I went for my doughter for her immunisation the nurse was great
Visited July 2024
Review titled Glenlea Surgery
Replied on 09 July 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Getting better
Rated 5 stars out of 5
by Mike Harris - Posted on 30 July 2024
Just had my review for diabetic care, with lisa, she is well informed and has given me guidance on how to improve the score's pointing out what is OK and what needs to be changed
Visited July 2024
Review titled Glenlea Surgery
Replied on 31 July 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great service
Rated 5 stars out of 5
by Rachel - Posted on 29 July 2024
My sons heyfever is really bad at the moment , he can have 2 anti histamines but I realised one had run out today. The pharm technician sorted the script out for me straight away Thank you
Visited July 2024
Review titled Glenlea Surgery
Replied on 31 July 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent service
Rated 4 stars out of 5
by Wendy Kerwick - Posted on 03 July 2024
I had an appointment for a steroid injection and my gp referred me to Lisa for a chat about a new medication he was recommending. Lisa was so good at explaining the benefits of the medication and the side effects, how to administer it and even allowed me to have a practice with the injection pen. She ensured I was able to administer it myself and explained in detail what would happen going forward. Considering I didn’t have a pre arranged appointment with her she happily gave me 15 minutes of her time. Thank you Lisa
Visited July 2024
Review titled Glenlea Surgery
Replied on 09 July 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.