Glen Road Medical Centre - Ratings and reviews
Reviews
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Review titled Great help
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2024
The lady at reception was r was lily helpful with what I needed help with and she did exactly what she said she’s was going to do and within a really short time
Visited March 2024
Review titled Glen Road Medical Centre
Replied on 04 April 2024
Dear Patient, Thank you for taking the time to leave us a review. We're pleased to hear that the Patient Care Navigator who helped you at reception was able to assist you promptly and efficiently. Providing helpful and timely service is a priority for us and we're glad to know that your needs were met promptly. Your feedback is important to us and it motivates us to continue delivering excellent service to all our patients. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help. Thank you again for your kind words; we look forward to serving you in the future. Glen Road Medical Centre
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Review titled Doctor was great 100% brilliant
Rated 5 stars out of 5
by Maria Matthews - Posted on 01 December 2023
I like an idiot went to the wrong surgery I went to Glen road instead of Cumberland road , anyway Glen road receptionist phoned over to Cumberland they was so understanding, got a cab to Cumberland and even though I was late no one had a go no one was moaning . Got treated and understood very well. I was even offered flu jab which I did need , it was painless I did not know doctor done it he was that good.
Visited December 2023
Review titled Glen Road Medical Centre
Replied on 14 December 2023
Dear Maria, Thank you for taking the time to share your feedback and for your 4-star rating. We appreciate your positive comments regarding your growing confidence in the online contact process. We are pleased to hear that you feel assured about connecting with the appropriate clinician, either through phone consultations or face-to-face appointments. Your comfort and confidence are important to us and we are committed to providing accessible and effective healthcare services for our patients. If there are any specific suggestions or areas where we can further improve, please feel free to share. We value your feedback and look forward to continuing to meet your healthcare needs. Thank you for choosing our surgery. Glen Road Medical Centre
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Review titled Accessible
Rated 4 stars out of 5
by Linda Maybin - Posted on 09 September 2023
Once familiar with the on line contact process I feel confident I'll get to speak to the appropriate clinician either by phone or given a face to face appointment.
Visited July 2023
Review titled Glen Road Medical Centre
Replied on 14 December 2023
Dear Linda, Thank you for taking the time to share your feedback and for your 4-star rating. We appreciate your positive comments regarding your growing confidence in the online contact process. We are pleased to hear that you feel assured about connecting with the appropriate clinician, either through phone consultations or face-to-face appointments and we are committed to providing accessible and effective healthcare services. If you ever need further support with the online form process, please do not hesitate to speak with a member of our patient care team. We truly value your feedback and look forward to continuing to meet your healthcare needs. If there are any specific suggestions or areas where we can further improve, please feel free to share your thoughts with us. Thank you again for sharing your feedback. Glen Road Medical Centre
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Review titled Worst Service
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
I have been suffering from severe mental depression and chronic physical pain but I am not getting any face to face or urgent appointments. The current system is very inconvenient. You have to fill up an online form, then you’ll know within couple of days later that a telephone appointment has been allocated for you despite requesting for a face to face appointment, which says in between 9 am to 13 pm after a week or two from the date you filled out the form, unbelievable! The telephone line keeps ringing with nonsense music without telling you how long you’re going to wait and what’s your queue position number. Requested for an updated medical record and supporting letter, which was previously issued from the GP service free of charge and now the medical secretary phoned me to say I need to pay for this letter because it is a private work as per their policy?! It takes literally 2 minutes to go the medical history, change the date of the letter and print but they refuse because it’s not in their job role! They are more interested in selling than giving any service. Requested to speak to the practice manager and they cut the line off! I had to phone back, waited all over again and I was told that practice manager is busy but they will pass the message to contact me. I also sent an email to the generic email address of the medical centre but not received any automatic acknowledgement. The Glen Road Medical Centre has been merged with the Cumberland Medical Centre but gradually the services getting worse! I don’t know who is my GP doctor as random doctors give telephone consultations, and many of them act like robots and have hardly any compassion. The keep sending text messages to fill out forms to update their records despite filling these out several times already!
Visited June 2023
Review titled Glen Road Medical Centre
Replied on 13 December 2023
Dear Patient, We are truly sorry to hear about the challenges you've been facing and want to extend our sincere apologies for any distress caused. Your well-being is our top priority and we appreciate you bringing these concerns to our attention. We understand the urgency of your situation, and we deeply regret any inconvenience in accessing face-to-face or urgent appointments. We acknowledge the current system may not be meeting your needs effectively, and we are committed to reviewing and improving our processes to better support our patients, especially those experiencing mental health challenges. Regarding your request for a medical record and supporting letter, we apologise for any miscommunication or inconvenience caused. We will investigate this matter further to ensure our patients have a clear understanding of our policies and to address any inconsistencies. We also apologise for the difficulties you encountered in reaching our practice manager and the lack of acknowledgment for your email. We take these matters seriously, and we will address the communication issues to ensure a more responsive and supportive experience for our patients. We appreciate your patience and encourage you to contact us again directly to discuss your specific concerns further. Please ask to speak with our Assistant Practice manager, who will address your concerns. Your feedback is invaluable and we are dedicated to improving our services to better meet the needs of our patients. Thank you for taking the time to share your feedback. Glen Road Medical Centre
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Review titled Inconsiderate Practice
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
Impossible to get an appointment. When you ask why, Admin will say because "there are too many patients, especially now that it's winter there are vulnerable patients and 20 week old babies". Understandable, but does this mean other patients are not priority? A medical issue that I should be able to go and share with my local gp, I cannot & we are always advised to just go a&e. Ever since merging with Cumberland it is so difficult to get an appointment. I am absolutely appalled by the service of Glen road Medical centre and it's staff towards patients.
Visited June 2023
Review titled Glen Road Medical Centre
Replied on 13 December 2023
Thank you for sharing your concerns about the challenges you've faced in securing an appointment. We sincerely apologise for any frustration or inconvenience caused. Your feedback is important to us and we are committed to addressing the issues you've raised. We understand the importance of timely access to healthcare and we want to highlight that we have an online appointment request system in place. We encourage our patients to use the online form, which is managed by our dedicated digital team overseen by our digital doctor. The team triage the forms and allocate appointments to ensure that all patients, including those with urgent medical needs, are seen in a timely manner. Your experience has shed light on areas where we can improve and we appreciate your patience as we work towards enhancing our services. If you have specific suggestions or if there's anything else you would like to discuss, please feel free to reach out to us directly. We value your continued trust and are dedicated to providing you with the best possible care. Glen Road Medical Centre
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2023
Whenever I called in, the reception staff have always dealt with my problem with diligence and care. They are very pplite and will always try to solve any problems they can. I'm glad I'm with this practice.
Visited March 2023
Review titled Glen Road Medical Centre
Replied on 13 December 2023
Thank you for taking the time to share your positive experience with us. We appreciate your four-star rating and are delighted to hear that you have had a great experience with our practice. We are thrilled to know that our reception team has consistently provided you with a diligent and caring service. Patient care is our utmost priority and our team works hard to ensure that our patients feel welcomed and supported. We appreciate you taking the time to share your kind words with us. Everyone in our practice is committed to providing exceptional care for our patients and your recognition of their politeness and attentiveness means a lot to us. Thank you once again for your kind words and for trusting us to look after you. Glen Road Medical Centre
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Review titled Seats for disable people
Rated 5 stars out of 5
by Mr N Youles - Posted on 17 March 2023
I’ve had this problem at Cumberland Rd surgery the seats at the surgery are not fit for purpose for a disable person me personally need a seat like they have at Newham Hospital where they have arm rests so you can lever oneself up staff and doctors are very helpful that’s my moan for today
Visited March 2023
Review titled Glen Road Medical Centre
Replied on 13 December 2023
Dear Mr Youles, Thank you for taking the time to share your feedback following your visit to our surgery. We appreciate your feedback. We apologise for any inconvenience you may have experienced due to the seating situation. We understand the importance of providing comfortable and accessible seating for all patients, particularly those with disabilities. Your suggestion of seats with armrests, similar to those at Newham Hospital, is duly noted. Your feedback is a valuable reminder for us to continually assess and improve our facilities and we will certainly take your comments into consideration. We are glad to hear that the staff and doctors at our surgery have been helpful during your visits. We strive to provide extraordinary care and support to all our patients, and your positive feedback is greatly appreciated. If there is anything else you would like to discuss, or if you have any further suggestions, please do not hesitate to reach out to us to speak with our Patient Care Manager. We look forward to serving you in the future and ensuring that your experience at the surgery is as positive and comfortable as possible. Glen Road Medical Centre
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Review titled Thank doctor
Rated 5 stars out of 5
by Francis faulkner - Posted on 21 December 2023
I attended a cardiologist appointment today and found out I have blocked arthritis. I would like to thank the doctor who listened whe I was having problems whith my hart and double a table called isodur when I spoke to hart doctor today 21 December she seaid that could have potential saved my life as thay are one of the best for opening arthritis thank you very much
Visited December 2022
Review titled Glen Road Medical Centre
Replied on 30 January 2024
Dear Francis, Thank you for taking the time to share your experience. We are grateful to hear that your cardiologist appointment had a positive impact on your health. We appreciate your kind words and are pleased to know that the medication prescribed by the doctor you saw at our surgery, may have potentially saved your life by addressing your blocked arteries. Our team is dedicated to providing excellent care and your well-being is our top priority. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out to our Patient Care Team. Thank you for choosing Glen Road Medical Centre and for trusting us to keep you healthy. We wish you continued health and well-being. Glen Road Medical Centre
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Review titled Awful
Rated 1 star out of 5
by Brid - Posted on 26 October 2022
Now down to 2 days a week. 'But you can go to Carrickhill'. The shareholders of this practice are shameless. It is time this surgery closed down completely instead of pocketing the money. They have no care, concern nor compassion for any of the patients in the Glen road practice. Crossan sisters and co. should be ashamed of themselves.
Visited August 2022
Review titled Glen Road Medical Centre
Replied on 14 December 2023
Dear Brid, We appreciate your feedback, although it seems there might be some confusion regarding the details of the review. It appears that your experience is attributed to a practice in Carrickhill, while our practice is based in Newham, London. We understand the importance of providing accurate feedback, and we would like to ensure that your concerns are directed to the appropriate healthcare facility. If you have any specific issues related to our Newham practice, we encourage you to reach out to us directly with more information so that we can address your concerns promptly. Our commitment is to provide quality care, compassion, and concern for our patients, and we take any feedback seriously. We apologise for any inconvenience caused and appreciate your understanding. Glen Road Medical Centre