Gladstone House Surgery
Victoria Road, Hartlepool, Cleveland, TS26 8DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unfair!!
Rated 2 stars out of 5
by K M Roberts - Posted on 22 April 2025
Queue position 29 at 8.30am, needed urgent appointment as advised by 111 over the weekend. Took 45mins to reach position 8 and call was abruptly disconnected, call back to start from position 25! Waiting is not the issue, how will my daughter be seen today now, no appointments left at this stage!! We need a GP appointment, not urgent care! I've never felt so hopeless as a mother and do not know what to do to move forward in helping my child!!
Visited April 2025
Gladstone House Surgery has not yet replied.
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Review titled Too many patients not enough staff
Rated 1 star out of 5
by Tracey Crosbie - Posted on 02 February 2024
It is next to impossible to book an appointment with a GP. Due to this I use eConsultation which are a game of ‘fastest finger first’. They open at 8:30am & seem to close two minutes later despite the website claiming they are open until 11am. I have been trying to complete my eConsultation for three days but despite clicking on the link provided between 8:30am - 8:40am eConsultations are closed for the day.
Visited February 2024
Gladstone House Surgery has not yet replied.
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Review titled Recieved a Consultants letter
Rated 1 star out of 5
by Mr Leslie Collinson - Posted on 05 October 2023
Recieved a consultants letter today abnormalities in my blood further tests. Tried to arrange this I'm now three hours in on thephone whete i was third in que for ever then second,first,call dropped.Tried again for an hour,unable to complete call. What is going on?
Visited October 2023
Gladstone House Surgery has not yet replied.