Gillan House Surgery
457 Green Lanes, Palmers Green, London, Greater London, N13 4BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 22 December 2023
To the most amazing gp. Thank you for everything. You have helped me with so much this year. Once again I have recently had a scare and you were very quick to treat this. You are absolutely amazing Thank you
Visited December 2023
Review titled Gillan House Surgery
Replied on 10 March 2025
Dear Patient Thank you for your kind feedback this is very much appreciated, we will fed this back to our team
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Review titled Service quality
by Fed up of N14 - Posted on 14 December 2023
I am in my seventies and was prescribed four items of medication some years ago. I order and collect my repeat prescriptions every two months. The system worked perfectly until quite recently when a new NHS ordering system was introduced. Four days ago using the new format I ordered my prescription. Today I phoned my pharmacy to ensure they had received a signed off prescription from my GP. They had not. I tried to phone my GP but was told I was 17 in a queue . I held the line for 1 hour and 25 mins and the line went dead. I tied again this time using a facility to get a call back later. No reply How do I feel, disappointed. I spent much of the day trying to obtain a simple prescription and have almost run out of my medication. There is obviously a problem with the IT System, but on the switchboard at Gillan House there are not enough phones or people answering. I have no idea when I will get my medication. I feel the NHS is now failing in this area.
Visited December 2023
Provided by Care opinion
Review titled Gillan House Surgery
Replied on 18 December 2023
Dear Patient, I am very sorry that you have had problems with our practice, i would be happy to discuss these if you would like to contact me direct at the practice. Kind regards Berrin Buyukarlsan Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 11 November 2023
To an amazing gp. Thank you for ringing me when I had a problem. You sorted the problem out. Thank you for all you do. You always put your patients first. Thank you.
Visited November 2023
Review titled Gillan House Surgery
Replied on 18 December 2023
Dear Patient Thank you for your positive feedback we will pass this on to the doctors Kind regards Berrin Buyukarslan Practice Manager
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Review titled Brilliant
Rated 5 stars out of 5
by Jean - Posted on 28 October 2023
To the most amazing gp. Thank you. Have had another worrying problem and you were very reassuring. I also came to you in extreme pain and you were very quick to diagnose the the problem. With prompt treatment the pain was resolved. Thank you so much.
Visited October 2023
Review titled Gillan House Surgery
Replied on 18 December 2023
Dear Ms Gold Thank you for your positive feedback we will pass this on to the doctors Kind regards Berrin Buyukarslan Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 03 September 2023
To the most amazing gp. Once again you have been fantastic. You referred me for a problem that you discovered. I am now undergoing more specific tests. If it had not been for you this would not have been identified. You are a very reassuring person. You are always there to listen when I need advice. Thank you so much.
Visited September 2023
Review titled Gillan House Surgery
Replied on 18 December 2023
Dear Ms Gold Thank you for your positive feedback we will pass this on to the doctors Kidn rgeards Berrin Buyukarslan Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Jean Gold - Posted on 25 May 2023
To the most amazing gp. Thank you. I was feeling very stressed about a consulting. You arranged a telephone consultation and I felt better afterwards. Thank you for all your reassurance and kind words
Visited May 2023
Review titled Gillan House Surgery
Replied on 24 July 2023
Dear Ms Gold Thank you so much for you r positive feedback, we will pass this on to the doctors Kind regards Practice Manager