Giffords Primary Care Ctr - Ratings and reviews
Reviews
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Review titled Really pleased with new E consult
Rated 5 stars out of 5
by Abi - Posted on 25 January 2024
I used the E consult for the first time to book an appointment for my child. The form was simple and straightforward to use with yes or no questions and saved me time by having to wait in a que. I had a reply within a matter of hours and an appointment scheduled for the following day. The appointment was dealt with exactly in time and made the whole process completely stress free! I appreciate not everyone wants to use an online service but even supporting someone to use is easier than waiting on hold for long periods of time. Pleasantly surprised and have no concerns about using again! Thanks Giffords and also to the super kind and lovely HCA that saw us today!
Visited January 2024
Giffords Primary Care Ctr has not yet replied.
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Review titled New econsult service
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
The econsult service is really efficient. I have used it several times since it has been launched and very impressed with how quickly I got spoken/seen to. On one of my forms I submitted I sent to the surgery at 5:15pm and had a phone call with the GP by 6pm. Within less than an hour I received the advice and a prescription too for treatment. I like that I am able to upload photos of the ‘problem’ as find it a lot easier doing it that way than trying to describe my symptoms. I work a job where I have to be available to take inbound calls so cannot always take the time out to call the doctors, the econsult form allows me to fill it in as and when meaning I can continue with my normal day to day.
Visited January 2024
Giffords Primary Care Ctr has not yet replied.
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Review titled Excellent service from GP Practice and Melksham Pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
I phoned Giffords Surgery for an appointment at 2pm today - the doctor phoned me back at 2.42pm and I collected a prescription from Melksham Pharmacy half-an-hour later!
Visited November 2023
Giffords Primary Care Ctr has not yet replied.
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Review titled What a joke
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
We arrived for our 6 weeks checkup for our daughter. My wife got a text in the morning saying appointment at 2:45. We show up at 2:40 and it looks like the appointment for my daughter was at 2:30, so the doctor decided not to see us and reschedule. I took time off from work for this appointment, I am appalled by the lack of empathy shown. Why would you schedule a baby before the mother, send the mother the appointment time by text but not the baby and just flag her for a no show?
Visited November 2023
Giffords Primary Care Ctr has not yet replied.
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Review titled Appointment Booking Extremely Difficult
Rated 2 stars out of 5
by Christopher Jenkins - Posted on 30 August 2023
Rang for appointment took several calls taking 1.5 hours to eventually get through, to be told no further appointment available that day. Rang next morning (12 attempts and counting) but just getting engaged tone. Very poor.
Visited August 2023
Giffords Primary Care Ctr has not yet replied.
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Review titled Calling the Giffords
Rated 3 stars out of 5
by ROBERT RYAN - Posted on 06 June 2023
Called the Giffords today, Tuesday mid afternoon, to book an appointment to see a nurse. Was informed I was caller number ten on the waiting list. This was at 15.24. Got through to make my app at 15.52. my call last a little over 60 seconds. So Giffords, how would you rate your performance out of ten?
Visited June 2023
Review titled Giffords Primary Care Ctr
Replied on 08 June 2023
Thank you for taking the time to share your thoughts on this platform but it doesn’t look like we've had the opportunity to address your concerns directly according to our records. We constantly strive to improve our service so please do get in touch directly and we will do our best to address any issue raised. Due to GDPR we are unable to reply via a public platform. Thank you!
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Review titled Dissatisfied
Rated 2 stars out of 5
by Anonymous - Posted on 06 May 2023
I’ve been registered at Giffords Surgery for nearly 9 years. If you don’t need regular appointments and generally healthy, no concerns. It’s when you have long term health conditions where you need more support- you aren’t listened to and spoken to with no respect or care!
Visited April 2023
Review titled Giffords Primary Care Ctr
Replied on 08 June 2023
Thank you for taking the time to share your thoughts on this platform. We would love to have the opportunity to address your concerns directly according to our records. We constantly strive to improve our service so please do get in touch directly and we will do our best to address any issue raised. Due to GDPR we are unable to reply via a public platform. Thank you!
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Review titled Quick response
Rated 5 stars out of 5
by Andy - Posted on 15 February 2023
I used the on line system amd was not expecting to hear back today but received a call from a doctor within hours. Thanks
Visited February 2023
Review titled Giffords Primary Care Ctr
Replied on 08 June 2023
Thank you Andy for your feedback, it is nice to receive some positive feedback for the team I will pass this on to them Giffords Surgery
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Review titled Exceptional Service
Rated 5 stars out of 5
by Neil Porter - Posted on 29 September 2022
as a family we have had the experience of a few surgeries in the areas we have lived previously, but we feel that Giffords Surgery offers exceptional service. They are pro active and always aim to make appointments in a quick and efficient manner. The NHS often gets bad press but as a community having the support of this surgery is a real bonus and would like to express our thanks to all the team there and what they do, congratulations
Visited September 2022
Review titled Giffords Primary Care Ctr
Replied on 08 June 2023
Thank you very much for this positive feedback, I will share this with all of the team Giffords Surgery
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Review titled Excellent Service
Rated 5 stars out of 5
by Mr Jon Jonik - Posted on 03 October 2022
Phoned 10am, spoke to health professional who confirmed a Doctor would call me 11:30am. Received the call and an appointment was made to see the Doctor that afternoon at 4:30pm. Couldn't have received a more prompt and professional service. Great NHS, Well done Giffords Partnership.
Visited September 2022
Review titled Giffords Primary Care Ctr
Replied on 08 June 2023
Thank you very much for this positive feedback, I will share this with all of the team Giffords Surgery