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Gaywood House Surgery - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Poor reception attitude

    Rated 3 stars out of 5

    by Anonymous - Posted on 26 March 2024

    I attended gaywood surgery and tried to explain to the receptionist why i was there. The receptionist..in a harsh manner said let me speak. This was so rude they should listen to the patients then give advise..not demand saying let me speak..this is bad customer care.

    Visited March 2024

    Report as unsuitable

    Gaywood House Surgery has not yet replied.

  2. Review titled Good experience

    Rated 5 stars out of 5

    by Doak - Posted on 12 December 2023

    I received a call from the surgery within a couple of days of submitting an online form. An appointment was made for less than a week from the call. Reception were friendly, and I was seen on time. While I must not name the doctor as per the rules of the review process, I was seen by a very professional and friendly doctor. I went seeking care that is perhaps not typical for my demographic, and I was treated with care and respect. I have been forwarded on to the necessary specialist. I want to thank the doctor for their time and kindness.

    Visited December 2023

    Report as unsuitable

    Review titled Gaywood House Surgery

    Replied on 14 December 2023

    Dear Patient, Thank you for taking the time to submitt your positive feedback. It is very much appreciated and will be passed to the team at Gay Wood House. Kind Regards Bridge View Medical

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  3. Review titled Very poor experience

    Rated 1 star out of 5

    by Anonymous - Posted on 17 May 2023

    I think this GP surgery must be completely overwhelmed. It is difficult to request an appointment as you have to complete an e-consult form between 08:30 and 11:00 Monday to Friday, you cannot ring to make an appointment (or so I was told when I tried). For someone who works in a busy job 08:30 to 16:30 Monday to Friday, this is extremely unhelpful. The form only has limited options and so you sometimes have to choose one that doesn't really fit with what you want to discuss which is annoying. Once you submit the form, which takes about 10 minutes to complete, it then takes 3 to 4 days for an appointment to be sent to you and one of the texts I received didn't say whether it was a face to face or telephone appointment so I had to ring to check and it took 40 minutes to get through. I'm not sure who it is that decides what appointment you get based on the answers you give on the e-consult form but I was inappropriately booked to see a mental health nurse who told me I definitely should have been booked to see the GP, not a mental health nurse. One of my face to face GP appointments was booked for 9am but I had to sit in the waiting room until 09:45 until I was called in. Then when I did see the GP they were extremely rushed and talking and examining me very fast. I recently requested a very urgent appointment which took 2 weeks to be booked, I then had to cancel it due to work training commitments and I asked for it to be rebooked but it never was, and so weeks later I had to submit another e-consult form requesting another appointment which took a further 2 weeks to be booked. It's just awful and I feel for the staff because I expect they are completely overwhelmed and maybe they are having to prioritise children and the elderly. I am now moving to a different area and so will be registering with a different GP surgery. I can only hope it's better.

    Visited May 2023

    Report as unsuitable

    Review titled Gaywood House Surgery

    Replied on 31 May 2023

    Hi There, Thank you for taking the time to leave us a review. We are sorry to hear of your disappointment in the service offered by Bridge View Medical. At present our eConsult service is limited to being open 8:00 - 11:30 and 17:00 -18:30 This ensures that we have the capacity to answer eConsults within he stated response times and have the capacity to deal with the quantity of eConsults that we are receiving. If you would like us to follow up with your concerns around your appointment please E-mail your details to bnssg.bvm.complaints@nhs.net Kind Regards Bridge View Medical

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  4. Review titled Had a doctor appointment for a call back

    Rated 3 stars out of 5

    by Anonymous - Posted on 10 October 2022

    I waited an hour to get through so spoke to receptionist she booked me a call back with doctor doctor called but I answered it and I was cut off. But my phone came up as silenced. I tried again this afternoon to be told doctor had taken me off her call back, I am really frustrated about all this now I have to wait all over again tomorrow unless I end up in hospital

    Visited October 2022

    Report as unsuitable

    Gaywood House Surgery has not yet replied.