GATEACRE BROW SURGERY - Ratings and reviews
Reviews
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Review titled Frustrated
Rated 1 star out of 5
by Dee - Posted on 09 May 2024
I rang up on Friday 3 rd May to ask about medication I was prescribed . The receptionist told me my medication had not been done as it was prescribed by oncologist at hospital and the practice did not know the dose . Whilst on the call the receptionist kept giggling , I could hear other staff giggling too. i asked her what she was laughing about and she said another member of staff had drawn a funny picture on a latex glove . I continued to talk about my cancer and said drug , she promised to look into it for me and to call on Tuesday as Monday 6th was a bank holiday . I called in on Tuesday to check and there was no recollection of my conservation with receptionist , nor had she asked a GP about my medication , no evidence whatsoever ! I have rang hospital myself to sort it. Most unprofessional for a member of staff to be laughing whilst on the phone . Just rang up now to see if medication done …. Been in queue position 7 for 40mins!!!! Given up! How can you be in queue position 7 for 40 minutes!!! Did call back instead . The communication is so poor at this surgery .
Visited May 2024
GATEACRE BROW SURGERY has not yet replied.
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Review titled Most Improved
Rated 5 stars out of 5
by Robert Ambrose - Posted on 25 January 2023
Went to the practice this morning at 09.10 was giving an appointment for 09.50 Much better than phoning at 8 am and not being able to get through very satisfied patient xxx
Visited January 2023
GATEACRE BROW SURGERY has not yet replied.
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Review titled Awful none service
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
Needed an appointment for my 4 week old daughter. Was number 6 in the queue for 25 mins from 8am to then be number 1 for 30 mins with no answer for a full hour. Currently having to ring 111 and put more pressure on the system. I don’t understand why they’re not answering.
Visited November 2022
GATEACRE BROW SURGERY has not yet replied.
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Review titled Dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
I agree with all of the previous reviewers. I visited the Gateacre surgery 15.11.22 to book an a review appointment for an ongoing problem. Told a “message” would be sent to person who would consider my need (!?) and they would get back to me. Never did. Just another time in a long line of occasions when this has happened. Continually fail to keep you informed of progress. Another example being when I turned up for a face to face appointment in July and although successfully signing in after half an hour I had to ask reception and was told the nurse practitioner I was due to see wasn’t even in the surgery. A dreadful, uncaring, unprofessional practise that needs to be in special measures. I’m so concerned by not getting proper treatment that I’m having to move elsewhere.
Visited November 2022
GATEACRE BROW SURGERY has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
Impossible to book an appointment over the phone ! Listen to answer machine message then cut off. Third day trying to get through its just not good enough !
Visited September 2022
Review titled GATEACRE BROW SURGERY
Replied on 27 September 2022
Dear patient, thank you for your feed back, we are sorry you are experiencing difficulties in contacting the practice by telephone we offer an e/consults service in which you access through our website
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Review titled Never answer phones
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2022
Avoid registering with this practice. They never answer the phone and the e consult is constantly full. I walked in whilst on hold to find the receptionists sitting with the phone off.
Visited June 2022
GATEACRE BROW SURGERY has not yet replied.