Gate Medical Centre
120 Washwood Heath Road, Birmingham, West Midlands, B8 1REContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2025
Went to see the nurse to have dressings removed after an operation. She put me at ease and took her time while removing the dressings.
Visited January 2025
Review titled Gate Medical Centre
Replied on 27 February 2025
Dear Patient, Thank you so much for your kind 4-star review! 🌟😊 We’re so glad to hear that our nurse was able to put you at ease during your visit and take the time needed to remove your dressings carefully. 🙌💙 Your comfort and well-being are always our top priorities, and we’re happy that you felt supported throughout your visit. 💚✨ Take care, The Management Team Gate Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by sameer - Posted on 15 December 2024
i have been dealing with my spinal injury, all doctor at this Gate medical centres are very co operative to telll me how to deal with my choronic back pain, especially Male Dr and female doctors helped me with Physiotherapy and Medication to deal with my situation as best they can, i have Physiotherapy in Queeen Elizabeth hospital in bimingham and i have done my full spinal MRIs from same hospital, phone service is also good to book doctor's appointment staff in reception is excellent and brilliant. i highly recommend that Gate Medical Centre 120 Washwood Heath Road, Birmingham, West Midlands, B8 1RE doctors are there listen patiently all your problems and give best medication according to patient needs, Also doctor's do your referrals on time, patient wating time is also good mostly you get seen by doctor on time, telephone appointments are also on time appearing online, Doctors check patient full history beforehand to deal with patient illness efectively. i have never been dealth with bad behaviour with Gate medical centre Doctors and staff since i have been registered there since 2011 even though i moved houses 4 times during those 13 years but never changed my Gp because of doctors helpful and good behaviour, now also i live 4 miles to the surgery but my Gp doctor is still same that proves Gate medical is best and co operative surgery. Doctors there have vast knowledge of their profession that's why they provide brilliant and best service as they could, Doctors there examine patients with calmly and effective manner, for according to my opinion i would recommend Gate medical centre a great surgery for patient needs. Doctors helped me with my injury and i have been reffered to conduction now for my Arm pain. i would like to thanks Doctors and reception staff to treat me with dignity and respect.
Visited December 2024
Review titled Gate Medical Centre
Replied on 27 February 2025
Dear Sameer, Thank you so much for your amazing and detailed 5-star review! 🌟😊 We are so grateful for your kind words and are thrilled to hear that our team has been able to support you through your spinal injury and ongoing care. 🙌💙 It’s wonderful to know that you’ve had positive experiences with both our doctors and reception staff over the years. We always aim to provide compassionate, timely, and effective care, and we’re so happy that you’ve felt listened to and respected throughout your journey with us. 💚 Your recommendation means the world to us, and we are honored to have been able to assist you with your health needs. Thank you for trusting us for so many years, and we’ll continue to work hard to provide the best possible care for you and all our patients. 🏥✨ Take care, The Management Team Gate Medical Centre
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Review titled Shady practices
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2024
I went in to get a urine sample tested and waited for ages. Then I was told that I needed to leave My sample and the nurse will test it and let me know. It’s a simple one minute dip stick check and there is no reason to drag this out, surgery wasn’t busy and neither was the nurse. Got a text to say sample is negative however I know for a fact that this is not true. I know my symptoms and know it’s an infection. Less than a month ago they did the same to another person I know and she was hospitalised on the same day of being declared ‘negative’ because the infection was so severe that it had spread into her blood. This person had been to get sample checked numerous times and kept getting told she was negative. This GPs are unethical in their practices and downright lazy.
Visited December 2024
Review titled Gate Medical Centre
Replied on 27 February 2025
Dear Patient, Thank you for sharing your feedback, and we are deeply sorry to hear about your recent experience. 🙏💙 We understand how frustrating and concerning it must have been to feel that your symptoms weren’t properly addressed, especially with the urgency that a potential infection requires. We take your concerns very seriously and we sincerely apologize if you felt that the care provided was inadequate. It’s never our intention to make you feel neglected, and we will be reviewing the processes surrounding urine sample testing and communication to ensure we’re providing the most accurate and timely care possible. 🔍💡 We truly value your health and well-being, and we would love the opportunity to discuss your experience further. Please feel free to reach out directly so that we can ensure the best care moving forward. 💚 Take care, The Management Team Gate Medical Centre
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Review titled Nice practice
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2025
Prompt attended to me, doctor was friendly and nice service, I will gladly recommend this to friends and family
Visited December 2024
Review titled Gate Medical Centre
Replied on 27 February 2025
Dear Patient, Thank you so much for your wonderful review! 🌟😊 We’re thrilled to hear that you had a positive experience with our doctor and that you found the service friendly and helpful. 🙌💙 Your recommendation means the world to us, and we’re so happy we could provide the care you deserve. We look forward to continuing to support you and your loved ones! 💚 Take care, The Management Team Gate Medical Centre
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
Was seen by a GP very quick and was very helpful was ask about my problems and was very understanding was given the treatment to help me
Visited December 2024
Review titled Gate Medical Centre
Replied on 27 February 2025
Dear Patient, Thank you so much for your fantastic 5-star review! 🌟😊 We’re thrilled to hear that you had a quick and helpful experience with our GP. It's great to know that you felt understood and well-cared for during your visit. 🙌💙 Your feedback means a lot to us, and we’re always here to provide the best care possible whenever you need it. 💚✨ Take care, The Management Team Gate Medical Centre
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Review titled Not caring for patients
Rated 1 star out of 5
by Sohail - Posted on 29 November 2024
I had an appointment for my son with GP scheduled at 14:50. Unfortunately, due to exceptionally heavy traffic, we arrived 10 minutes late. Despite my efforts to ensure we attended, the GP declined to see my son, citing the need to attend another surgery following this appointment. In addition to this, I observed that the doctor seemed to be rushing through his patients, not giving them adequate time and attention. While I understand the importance of maintaining schedules, this approach made me feel that patient care was being compromised. I hope this feedback helps improve the service by fostering greater flexibility and attention to patient needs in the future.
Visited November 2024
Review titled Gate Medical Centre
Replied on 27 February 2025
Dear Sohail, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered during your visit. We understand how frustrating it can be to arrive late due to circumstances beyond your control, and we regret that we were unable to accommodate your son’s appointment this time. 🙏 We always aim to provide quality care and take the time needed for each patient, and we are truly sorry if you felt that your son’s needs weren’t fully addressed. Your feedback is important, and we’ll certainly review our approach to ensure that we are more flexible and considerate of patient needs in such situations moving forward. 💙 We truly appreciate your understanding and hope to provide you with a better experience next time. Please feel free to reach out if you'd like to discuss this further. Take care, The Management Team Gate Medical Centre
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Review titled Can't get an appointment with GP
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
I recently had a frustrating experience with this GP surgery. I called first thing in the morning to book an appointment, as my condition, which was diagnosed by the GP during a previous visit, has not improved. After several attempts to get through, I was finally told that there were no appointments available with a GP. Instead, I was offered an appointment with a clinician. While I understand clinicians can be helpful, given that my condition hasn't improved and was initially diagnosed by the GP, I feel it’s necessary to see the GP for proper follow-up and treatment. It’s disappointing that the surgery seems more focused on cost-saving by pushing patients towards clinicians rather than offering the care we need from a GP. After this experience, I’m seriously considering switching to another practice.
Visited November 2024
Review titled Gate Medical Centre
Replied on 20 November 2024
Dear Patient, Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience. We understand how frustrating it can be when you're seeking timely care, especially when your condition hasn't improved. Our goal is always to provide the best care and support to our patients, and we deeply regret that this wasn’t reflected in your visit. 🌟 We take your concerns seriously, and we’re committed to reviewing our processes to ensure we’re meeting your needs effectively. If you’d like to discuss this further, please feel free to reach out to us directly so we can work to resolve the situation and improve your experience. Your health and satisfaction are very important to us. 💙 Best Wishes, Management, Gate Medical Centre
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Review titled Very professional and efficient service
Rated 5 stars out of 5
by Tahir Ahmed - Posted on 22 November 2024
Excellent GP and Nurses. Who are Excellent in doing blood tests and giving medical injections. No faults. GP is very good and professional and is dedicated for us to have our health issues resolved quickly . By referring to a specialist in a hospital and by prescribing Medication and giving great advice and being very sympathetic.
Visited November 2024
Review titled Gate Medical Centre
Replied on 27 February 2025
Dear Tahir, Thank you so much for your fantastic 5-star review! 🌟😊 We’re absolutely delighted to hear that you’ve had such a positive experience with our GP and nurses. 🙌💙 It's wonderful to know that you feel supported and cared for, whether it's through blood tests, injections, or receiving advice and prescriptions. Your kind words mean a lot to us, and we’re so happy that you feel your health needs are being addressed with professionalism and compassion. We’ll always be here to support you on your health journey! 💚✨ Take care, The Management Team Gate Medical Centre
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Review titled Adequate
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2024
Receptionists are dishonest and was too busy taking about dinner time arrangements than to tend to waiting patients
Visited November 2024
Review titled Gate Medical Centre
Replied on 20 November 2024
Dear Patient, We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. It's important to us that all of our patients are treated with respect and attention, and we regret that this was not your experience. We will take your comments seriously and review the situation to ensure our reception team is focused on providing the best service to all patients. 💙 Your feedback helps us improve, and we hope to restore your confidence in our practice. Please feel free to reach out directly if you’d like to discuss this further. Best Wishes, Management, Gate Medical Centre
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Review titled Great place and staf
Rated 5 stars out of 5
by Majid - Posted on 29 November 2024
Friendly reception and doctors and nurse willing to help alway give right medication and appointment special thank to reception staf
Visited November 2024
Review titled Gate Medical Centre
Replied on 27 February 2025
Dear Majid, Thank you so much for your wonderful 5-star review! 🌟😊 We're thrilled to hear that you had such a positive experience with our friendly reception team, doctors, and nurses. 🙌💙 It's always our goal to provide the best care, and we're so happy to know you feel supported and well-cared for. Special thanks for mentioning our reception staff — we’ll be sure to pass along your kind words! 🌟✨ Take care, The Management Team Gate Medical Centre