Garstang Medical Practice
Garstang Medical Centre, Kepple Lane, Garstang, Preston, Lancashire, PR3 1PBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New appointment system is great
Rated 5 stars out of 5
by Margaret Bissell - Posted on 19 May 2025
I have just used the new triage system, filling in a form online which is comprehensive and asks different questions to give you a chance to say whatever you need to. Easy to complete, and was speedily replied to in text. I was able to follow up with a further question and feel very satisfied to have had my questions answered. Thank you
Visited May 2025
Review titled Garstang Medical Practice
Replied on 20 May 2025
Dear Ms Bissell, Thank you so much for taking the time to leave feedback; the team have worked very hard implementing the new system, and we greatly appreciate your comments. Kind regards Hannah Kneale IT/Medical Services Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
Delayed issue of a prescription by several weeks and no electronic prescriptions (EPS) available which limits my options of pharmacies I can use.
Visited June 2024
Review titled Garstang Medical Practice
Replied on 08 July 2024
Good morning, Thank you for your feedback. I am sorry to hear you were not happy with your experience of the surgery on this occasion. It is very difficult to comment on anonymous feedback, therefore we would like to invite you to either telephone or write to the Complaints Lead at the surgery which will allow us the opportunity to investigate this for you. With regards to EPS, we are a dispensing practice and do not use EPS in the dispensary. We do however always assist our patients in their rights to choose freely which pharmacy dispenses their prescription. If our patients have a face to face consultation, the prescription is signed at the time of the consultation and is handed to the patient, who in turn, may have their medication dispensed by the pharmacy of their choice. Patients may also choose to collect their repeat prescription, and again are free to choose a pharmacy of their choice for dispensing. Your sincerely, Hannah Kneale IT/Medical Services Manager
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Review titled Really good service
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2023
Rang for an appointment short wait in a queue but was told what number in the queue. Spoke to very helpful and friendly receptionist got an appointment same day after work saw lovely ANP face to face got antibiotics and good explanation very thorough all sorted quickly and smoothly. Really great medical practice thank you.
Visited September 2023
Review titled Garstang Medical Practice
Replied on 26 September 2023
Thank you so much for taking the time to leave your feedback. It really is appreciated by the whole team. Kind regards Hannah Routh IT/Medical Services Manager
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I recently rang in a state of upset. Explained to your receptionist that my anxiety was really bad. She was excellent, listened to me, even me crying. She arranged an appointment the next day. I unfortunately can't remember her name, But need to say she was sympathetic and caring. Thank you.
Visited May 2023
Review titled Garstang Medical Practice
Replied on 02 June 2023
Thank you so much for taking the time to leave your review, and for your kind words, which have been shared with the team. They work very hard and really do appreciate the positive feedback. Kind regards Hannah Routh IT/Medical Services Manager