Garden City Medical Centre
1A Garden City, Ramsbottom, Bury, Lancashire, BL0 9TNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2025
A fantastic service from the minute they answer the phone. The reception staff are very helpful and take the time to help you, even at busy times. Having had a appointment that needed treatment, the visit went well and ran on time and the advice given to me was very helpful. The staff, doctors and nurses cannot do enough to ensure your visit goes smoothly. Cannot praise the them enough.
Visited March 2025
Review titled Garden City Medical Centre
Replied on 21 May 2025
Dear Patient Thank you so much for your feedback We are glad you had a positive experience at the practice and i will pass your kind words on to the rest of the team. Thank you Nicola Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Judith Ellis - Posted on 05 March 2025
I visited the surgery today for my rsv jab. I checked in with no problem and was seen without a long wait. The nurse giving the jab explained everything clearly. It is so nice to come to a practice where you trust the staff. Welcoming and supportive.
Visited March 2025
Review titled Garden City Medical Centre
Replied on 05 March 2025
Dear Judith, Thank you for your feedback. We are happy that you had a positive experience at the practice. I will pass your kind words on to the staff, it is very much appreciated. Kind Regards Nicola Practice Manager
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Review titled Friendly and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
When I call in the morning I can always get an appointment or a phone call on the same day or the following day. Today I called the practice in the morning and I got an appointment this afternoon with the clinical practitioner nurse who is very friendly, helpful and efficient.
Visited March 2025
Review titled Garden City Medical Centre
Replied on 21 May 2025
Dear Patient Thank you so much for your positive feedback We are glad you had a positive experience at the practice and we could offer you a suitable appointment. I will pass your kind words on to the rest of the team. Thank you Nicola Practice Manager
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Review titled Telephone Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2025
I have a telephone appointment on my NHS app which reads 10.00am. I was ok leaving an hour either way - not ideal - but there was no other option. It's now 12.30pm and I still haven't received my call. I called the surgery who said they couldn't guarantee a time but it would be during morning surgery... hmmm, I rang at 12.15pm which is definitely afternoon. Very unhappy.
Visited February 2025
Review titled Garden City Medical Centre
Replied on 07 February 2025
Dear Patient Thank you for taking the time out to provide your feedback Sorry that your telephone appointment was early afternoon instead of the morning. Please contact myself if you would like to discuss further Nicola Practice Manager
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Review titled Enthusiastic attention to my needs
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
I did not feel rushed or that I was fussing. Ongoing engagement with my concerns shown. Very reassuring visit.
Visited November 2024
Review titled Garden City Medical Centre
Replied on 07 February 2025
Dear Patient Thank you for your feedback. We are glad you had a positive experience at the practice. I will pass your kind feedback back to the staff. Kind Regards Nicola Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by June Pickles - Posted on 15 May 2025
We moved to Garden City in December 2023 from a practice that had got so large and impersonal that it was like visiting a small hospital. It's the best thing we ever did. I needed to see a doctor and Garden City advertise 'same day appointments available' so I rang up. It was a Tuesday morning but they had no appointments available until Thursday, it wasn't exactly urgent so this was ok and I accepted it. Twenty minutes later the receptionist rang me back and said she had just had a cancellation for 11.20 that day and did I want that. I accepted gratefully. This would never have happened at our previous surgery. My old surgery would offer a 3 week wait for a telephone consultation! We certainly made the right decision.
Visited October 2024
Review titled Garden City Medical Centre
Replied on 21 May 2025
Dear June Thank you so much for your positive feedback We are glad you had a positive experience at the practice and i will pass your kind words on to the rest of the team. Thank you Nicola Practice Manager
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Review titled Fantastic Practice and staff
Rated 5 stars out of 5
by Gwyneth - Posted on 10 July 2024
I attended the surgery last few days. Witnessed the staff having to deal with a rude person, when the staff were trying their best to help them. The staff are amazing and unfortunately have to deal with people like this quite often. This is a fantastic practice and the staff were professional and very helpful. I saw the nurse and she was very thorough and professional.
Visited July 2024
Review titled Garden City Medical Centre
Replied on 11 July 2024
Dear Gwyneth Thank you for your kind feedback, it is very much appreciated. I will be sure to pass your kind words onto the staff. Kind Regards Nicola Practice Manager
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Review titled Great help
Rated 4 stars out of 5
by Darren - Posted on 11 July 2024
Forget my last review posted on the 9th of July it was sent out of anger for which I'm sorry. I went back to the surgery on the 10th of July the DR went out of his way to sort out a letter I needed. The staff have looked after me over the years the diabetic nurse has looked after me when I have been at my worst.
Visited July 2024
Review titled Garden City Medical Centre
Replied on 11 July 2024
Dear Darren Thank you for your positive feedback. I am glad we were able to resolve your issue in a timely manner and appreciate your feedback. I will pass your positive feedback on to all the staff including the GP Kind Regards Nicola Practice Manager
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Review titled Unhelpful practice
Rated 1 star out of 5
by Darren - Posted on 09 July 2024
Reception staff unhelpful and uncaring and doctors not much better. Trying to get my bus pass renewed because I have sleep apnoea got letter from the doctor which I have to get in quick because there is a backlog but he had done it wrong so I talked to the receptionist but she was unhelpfull and not interested. The letter cost me £20 and it is useless to me so I'm going to have to speak to the doctor again about another letter. The place is going worse and I am thinking of going somewhere else
Visited July 2024
Review titled Garden City Medical Centre
Replied on 11 July 2024
Dear Darren, Thank you for your feedback. I am very sorry for your experience with the surgery. I can see that the GP compiled the letter in a very timely manner from you asking for it, within 2 working days due to you advising you needed it quickly. These letters are private work and extra to the GP's NHS work and can normally take 7 working days to complete. I am very sorry he missed one of the co morbidities. The staff are unable to change the letter without speaking to the GP and I am aware we gave you an appointment the day after to get the issue resolved. Kind Regards Nicola Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Receptionist was abrupt, uncaring and unhelpful. Long waits for appointments at inconvenient times. If anyone can recommend a half decent doctor in the area I would love to know.
Visited May 2024
Review titled Garden City Medical Centre
Replied on 13 May 2024
Dear Patient Thank you for your feedback. My name is Nicola the Practice Manager. I am very sorry you felt you had a poor experience with the practice and am more than happy to discuss with you at a convenient time. Please contact the practice on 01204 884710 and ask for myself if you would like to discuss the issues you have raised. Thank you Nicola Practice Manager