Front Street Surgery
14 Front Street, Acomb, York, North Yorkshire, YO24 3BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring, Empathic and Compassionate Staff
Rated 1 star out of 5
by Nicola - Posted on 31 October 2023
Thank you to the staff who supported me over the summer during a period of mental ill health. A every contact I had with the service, I was treated with empathy and offered helpful and practical support to manage my situation. This combination of personalised, helpful and practical support guided me through an unexpected and extremely difficult time in my life and enabled me to get back on track. The service adapted to my needs at any given time and allowed me to heal at a pace that was manageable. The support provided enabled me to manage my home and work commitments, whilst focusing on helping me to access resources and support to improve my Wellbeing. Thank you very much to all staff at Front Street Surgery.
Visited July 2023
Front Street Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by James Hindle - Posted on 19 June 2023
I've been with the surgery for many years and experienced the nursing, physio, doctor and admin teams, all of whom have been really kind to me which I have appreciated very much.
Visited June 2023
Front Street Surgery has not yet replied.
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Review titled Rude staffed
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I have never had a nice time calling this doctors practise. Every time I have to ring a I dread spreading to the receptionist with how rude they are to me. I have never had a nice person speak to me when calling up it’s always as if I am causing them an issue by ringing them. Even walking in to ask a question before I can say anything you get shouted at ‘have you logged on via the screen’ not every time you go in you are going for an appointment. My husband was very shocked with how rude everyone is as his doctors is extremely nice! This needs addressing as I am not the only one who has noticed when sitting in the waiting room over hearing people complain also!
Visited June 2023
Front Street Surgery has not yet replied.