Fressingfield Medical Centre - Ratings and reviews
Reviews
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Review titled Complaint
Rated 2 stars out of 5
by - Posted on 04 March 2024
I've been waiting to have a antibotic put on my repeat list I was told Friday it will be done mon it wasnt despite the fact that I'm last stage emphysemic I have a chest infection from hell came on fast I needed these antibotics the last infection I got I ended up in ipswich hospital for nearly a month did I get a call mon night no I didn't I was passed from pillar to post twice put through at stradbroke when I phone fressingfield my doc hadn't put my antibotic on his 3 doors down how hard is it to knock on the door this is not good enough I also cannot get transport just like that friday and mon I manage to get a lift only to be told we haven't got hold of the doctor yet seriously I don't want to spend another month on oxygen becouse I can't access meds I need
Visited March 2024
Review titled Fressingfield Medical Centre
Replied on 19 March 2024
Dear Patient, I am really sorry that you feel your experience fell short of what you would expect of our practice. If you wish to discuss this matter please do not hesitate to contact me so that I can investigate the issue for you. Katie, Practice Manager
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Review titled great nhs staff, really helpful
Rated 5 stars out of 5
by jill susan cox - Posted on 13 February 2023
I had a problem getting a sick note in time for it to run concurrently with my first one. Two of your staff went above and beyond to help me.They solved my problem and now I can stop fretting ! Many thanks, much appreciated.
Visited February 2023
Review titled Fressingfield Medical Centre
Replied on 13 February 2023
Dear patient, thank you so much for your review. I will feedback your positive comments to our practice team. Katie, Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I had need to contact the practice recently after an elderley neighbour had fallen down a short flight of stairs. As well as being really shaken they had sustained a worrying blow to the back of their head. It was felt that an ambulance wasn't required but the patient needed reassurance so the practice immediately organised their paramedic that they share with other practices in their group to visit the patient that day. They attended and were so helpful and reassuring. Thankyou all at the practice and to the paramedic for providing such a first class service during what everyone recognises as being such challenging times.
Visited January 2023
Review titled Fressingfield Medical Centre
Replied on 13 January 2023
Dear Patient, thank you so much for your review. Receiving positive patient feedback means so much to the practice team. I will ensure that your comments are circulated to the team. Katie, Practice Manager
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Review titled Excellent Nurse
Rated 4 stars out of 5
by JCP - Posted on 02 December 2022
I attended for a routine smear test & the nurse was extremely kind & explained everything & really put me at ease. I felt she went the extra mile & felt I wanted to leave a review to acknowledge this, as all too often it is only negative experiences that get a knee-jerk review made online.
Visited December 2022
Review titled Fressingfield Medical Centre
Replied on 16 December 2022
Dear Patient, thank you very much for your review. We really appreciate your feedback. Katie, Practice Manager
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Review titled Poor Service
Rated 3 stars out of 5
by Anonymous - Posted on 16 August 2022
Attended practise to register as a new patient, and left in tears. All I can say how Rude the receptionist was! When I entered the building the receptionist was on the phone, I patiently waited to the side to hand in my forms. I was snapped at saying they would be on for the phone for a while, I said that’s not a problem I’m happy to wait as I have register forms to bring in. The comment to that was I suppose you want me to check your ID and then shut the reception window. I move back to the side so the reception could continue their phone call. After the phone call, I handed in my forms and ID and spoke to the receptionist as per comments on your website that you was getting a new system and to speak to receptionist if needed urgent care. I politely ask when it might be likely to get an appointment as I was having issues with the GP I’m currently with and that I had been recommended to come here as my partner is here and he has nothing but good things to say about the doctors. To be told rudely that it would be a couple of weeks. As per your website there is a option on registering that there is a option to see a nurse this wasn’t mentioned. Very bad experience for the first time visiting the site!
Visited August 2022
Review titled Fressingfield Medical Centre
Replied on 16 December 2022
Dear Patient, I am really sorry for the late response to your review, I have only recently become aware that we did not publish a response to your concerns. I am really sorry that your experience fell short of what we would expect of our practice. The change of computer system was a very challenging time and presented a lot of issues for the practice. The changes prevented us from registering permanent patients for a number of weeks. Our patient registration administrator was contacting patients to discuss the situation with them, I hope you received a phone call to explain the situation with patient registrations. I am really sorry if you felt let down by our practice and I do hope the interactions you have had with our practice since this incident have been better. If you want to discuss this matter further please do not hesitate to contact me. Katie, Practice Manager
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Review titled Manners maketh Man!
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2022
I have just visited your website and I can only say I wholeheartedly support the previous comments regarding the rceptionist today. I am a relatively recent new patient at the surgery and I came here on the advice of friends who sang your praises. My few contacts with your clinical staff have confirmed their opinions. However, when I attended today, I was dismayed and horrified by the attitude of the receptionist, not just towards me, but to other patients, who, like me, were reduced to tears by the rude and charmless manner of this person. I asked her a civil question about procedure and she was rude and abrasive. Whilst waiting for my appointment, I and others in the waiting area could hear the receptionist being blunt and dismissive to an obviously worried patient who was being very polite and was, obviously, nervous. The receptionist showed a total lack of empathy and was plainly rude-quite unlike all the staff who have answered the phone to me, who have all been charming and polite.
Visited August 2022
Review titled Fressingfield Medical Centre
Replied on 16 December 2022
Dear Patient, I am really sorry for the late response to your review, I have only recently become aware that we did not publish a response to your concerns. I am so sorry the interactions that you had with the care navigator have not been to the level that we would expect as a practice. I am really sorry for any upset caused. Please do not hesitate to contact me if you wish to discuss your concerns further, Katie, Practice Manager
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Review titled Dispensary becoming so inefficient to be laughable
Rated 2 stars out of 5
by Anonymous - Posted on 14 June 2022
As usual had to drive 10 mile round trip to pick up routine repeat prescription. Discover that normal 48 hrs wait has now turned into '4 clear working days' but how would one know? Nothing on NHS website says so. So no medication dispensed yet. Dispenser suggested date following week. If I had an illness requiring rapid treatment waiting four days could be serious. Why is the practice putting up with this? A bad dispensary is a reflection on the rest of the practice and just saying 'short of staff' is not an excuse.
Visited June 2022
Review titled Fressingfield Medical Centre
Replied on 15 June 2022
Dear Patient, I am very sorry to hear that you are unhappy with the service that you have received. Timeframes for medications has been 3 working days for the past few years we have recently had to increase this to 4 working days due to the extreme pressures on our dispensary team. We did update our own website and placed communication where patients drop in their prescriptions and added a message to the online patient access medication ordering system. I would be very happy to discuss your concerns, please do not hesitate to contact me. Katie Civil, Practice Manager
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Review titled Unsuccessful GP Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 16 June 2022
Arrived for appointment around 5 minutes early. Noted 20 minute delay to see GP. Settled down with book to wait. 45 minutes later, despite only one other patient going in all the time I was there and me being only person in waiting room most of time I asked receptionist who advised GP was writing up notes from last patient and that I should be seen in a few minutes. Around 10 minutes later still not seen so advised reception I had to go as my husband had to go to work and he had brought me to surgery a 15 min drive from home. Thank goodness my health issue was not sean emergency but second time this has happened. Last time telephone appointment was held 3 and half hours late. I understand these are busy times but we also have other commitments and would certainly be penalised if we turned up late for our appointments
Visited June 2022
Review titled Fressingfield Medical Centre
Replied on 20 June 2022
Dear Patient, I am sorry to hear that you were unhappy with your experience. The clinicians never know how much time a patient is going to need when they enter their consultation room, so although the reception team try to keep the patients informed of delays they will not know how long that specific patient with the clinician will being take. Although the Doctors try really hard to run on time, the NHS standard for GP appointments is 10 minutes and there are sometimes going to be circumstances when patients need much more of the GP time to deal with their complex issues. The balancing act of reducing delays, the GP’s providing patients with enough time and not reducing the overall number of appointments which would result in longer waiting times to get an appointment is a really difficult one. If you wish to discuss this matter further please do not hesitate to contact me. Katie Civil, Practice Manger