FRANCIS GROVE SURGERY
The Courtyard, 8 Francis Grove, Wimbledon, London, Greater London, SW19 4DLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about FRANCIS GROVE SURGERY.
Reviews
-
Review titled Medication consultation
Rated 4 stars out of 5
by Ian Ruggles - Posted on 19 March 2024
I met with a pharmacist to try and resolve some problems I was having with my blood pressure medication. We found a way forward
Visited March 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Ian, Thank you for taking the time to leave us a review. Really pleased that the pharmacists were able to assist you and hopefully resolve the issues you were having. Kind Regards Lynsey Practice Business Manager
-
Review titled test result
Rated 5 stars out of 5
by Peter West - Posted on 26 March 2024
Received a telephone call to make an appointment very soon after my ultrasounds results came in. Was offered a face to face appointment in a few days time with an experienced doctor. We discussed my condition in considerable detail and he carried out a very thorough examination. I was referred for a hospital appointment. I felt the doctor listened carefully to thoughts on my somewhat complicated case and used his considerable experience to choose a good course of action.
Visited March 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Peter Thank you for leaving such a detailed review. I have shared this with the GP and i'm sure he will be pleased you were happy with the consultation. We appreciate the time you took to leave this review and i hope your experiences continue to be as positive. Best Regards Lynsey Practice Business Manager
-
Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
I received an excellent response when booking an appointment. On the day of my appointment the doctor whom I consulted gave me excellent advice and treatment . The receptionist on duty was extremely helpful.
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear patient, Thank you very much for your feedback, i will share it with the team. I'm glad we delivered a good service and we appreciate you sharing your experience. Kind Regards Lynsey Practice Business Manager
-
Review titled Needs more training
Rated 3 stars out of 5
by Anonymous - Posted on 09 February 2024
Unfortunately the nurse for blood testing didn’t seem experienced and had to go to Nelson as they weren’t able to manage to find the vain. Another more experienced colleague should have been available to help as I had to waste hours for another appointment at the Nelson as I had taken day off work to do this otherwise had to wait another week to make a new appointment
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear patient, thank you for your feedback. Delivering a phlebotomy service is still relatively new for the practice, previously St Helier used to run a clinic daily with us but they had to withdraw it unfortunately. Over the last 9 months we have trained and supported 3 members of our team to become phlebotomists. So all of the phlebotomist's are still relatively inexperienced, some more than others. However we hope with time and more clinics their skills will hone. All of the phlebotomists actually have a really good rate of successful blood draws, in the region of 95% but in line with our procedures they are only allowed 1 attempt in each arm and then they have to advise patients to go to the Nelson. Apologies that your time was wasted on this occasion. Kind Regards Lynsey Practice Business Manager
-
Review titled Professional and kind practice
Rated 5 stars out of 5
by Barbara - Posted on 03 September 2024
Proactive appointment arranged as an emergency by GP to follow up hospital treatment and continued fatigue. The GP was helpful sympathetic and informative and created a management strategy going forward.
Visited February 2024
FRANCIS GROVE SURGERY has not yet replied.
-
Review titled Efficient service
Rated 5 stars out of 5
by Dave Horsefield - Posted on 07 March 2024
I was in pain with my leg,the doctor saw me in the same day,and they followed up to make sure I was improving
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear David, Thank you so much for your feedback and leaving a review. I'm really pleased you were happy with our service and hope your leg continues to improve Best Wishes Lynsey Practice Business Manager
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Appointment was nearly on time. Dr helpful and she immediately ordered prescriptions and referred me to St George’s.
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear Patient, Thanks for taking the time to review the service you received from us. I am glad the DR was helpful and addressed your issues promptly. Best Wishes Lynsey Practice Business Manager
-
Review titled Serenissima
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
My mark tells it all. Reception, conviviality, smiles, expertise, no blood letting, efficiency, etc. add up to making this practice great.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 15 January 2024
Dear Patient, Thank you so much for taking the time to leave a review. And thank you so such lovely positive feedback, I will ensure the team see's your comments. Kind Regards Lynsey Practice Business Manager
-
Review titled Very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
Went for vaccinations. Got an appointment for a few days later and had a seamless experience on the day.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 15 January 2024
Dear patient, Thank you for taking the time to put a review on here. Very much appreciated. Glad you were happy with the service you received today. Kind Regards Lynsey Practice Business Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
As always the practice offered excellent service. Phone call on time. Sympathetic response to my hearing difficulties and clear reason given for change in my medication. I was sad not to have had opportunity to discuss another medical development in my treatment as it was the pharmacist who rang and the GP I was expecting would have known the condition concerned. The difficulty of only one problem per appointment, a firm NHS policy, is a serious preventive of holistic care of elderly patients which even this excellent and super kind practice struggles with.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Patient, thank you very much for your feedback. We appreciate your comments and your understanding. The introduction of new clinicians to General Practice in the last 3 years has had it clear advantages but also as you point out also some weaknesses. The one problem per appointment, will depend on a number of things, including whether the clinician knows you/your history well, whether they are running to time or late, whether they feel continuity on the issue is imperative to the care of the patient, whether they feel it is urgent to discuss at that appointment etc, but certainly some clinicians will review more than one issue in an appointment, but this is not the expectation. I hope you have been able to make an appointment with a GP to discuss the additional concern you had. Once again, thank you for taking the time to share your experience. Kind Regards Lynsey Buckles Practice Business Manager