Framlingham Surgery
Pembroke Road, Framlingham, Woodbridge, Suffolk, IP13 9HAContact details and opening times
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Reviews
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
1.Don't bother phoning at lunchtime - despite being told your are no 1 in the queue, nobody answers - I gave up after waiting half an hour. I did get through later in the afternoon. 2. I returned filled in forms for the doctor at reception around 4 months ago - I have heard nothing back. 3. Why when you have a non urgent problem, can you not book an appointment in advance ? Everybody has to ring at 8am to get a same day appointment. This means that people who really do need a same day appointment have to compete for appointments with those who don't. It cannot surely be that difficult to organise a system to reserve appointments in advance to ease the 8 am congestion and stress for everybody.
Visited May 2023
Review titled Framlingham Surgery
Replied on 07 December 2023
Thank you for taking the time to review our practice. We value all patient feedback & will share this with the team. To try and improve access for urgent and new problems we have developed an on the day team. The team consists of a 2 x paramedics, advanced nurse practitioner and practice nurse. The duty GP provides oversight and supervision as required. Unfortunately these cant be pre-booked but you can pre-book a routine GP appointment. Regrettably we can't comment on individual circumstances online but please contact the practice at framlingham.medicalpractice@nhs.net to discuss further if required.