Fountayne Road Health Centre - Ratings and reviews
Reviews
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Review titled A telephone appointment
by plusfb44 - Posted on 23 January 2024
After 10 days feeling unwell I used the online booking service at the Gadhvi practice to make an appointment. The earliest available was 10 days later. It was a telephone appointment (not my preference). I waited for over an hour for the GP to ring - no call. Eventually my phone rang 90 minutes after the appointment time when I was back at work. No message was left, no apology. I feel angry and as if my health is unimportant. I have been a patient at this practice for 30 years but am considering moving. I know the NHS is in dire circumstances. Last year I did see a GP at the practice who referred me to the Homerton Hospital for tests in July. I received a letter from the Homerton saying that if I had not received an appointment by November I could phone. Today's experience confirms for me that I cannot rely on getting medical help.
Visited January 2024
Provided by Care opinion
Fountayne Road Health Centre has not yet replied.
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Review titled They listened to what I needed and were very professional.
by dracotc39 - Posted on 05 January 2024
I phoned Gadhvi Practice. They booked a time for myself and my daughter so it was convenient. They listened to what I needed and were very professional. Great service
Visited January 2024
Provided by Care opinion
Fountayne Road Health Centre has not yet replied.
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Review titled The nurse was very patient and professional
by centauruswr48 - Posted on 20 November 2023
It’s not very easy to find my veins, but the nurse was very patient and professional, which means this was accomplished with no discomfort at all
Visited November 2023
Provided by Care opinion
Fountayne Road Health Centre has not yet replied.
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Review titled No communication provided
by woodpigeonxs74 - Posted on 03 November 2023
I arrive at the practice for a blood test 45 min before my appointment. Only then to be told that it wasn’t possible as the systems were down. There was no communication provided by the practice that this had happened and that I should just rearrange. A generic txt would have been sufficient to all patients to advise of what was happening, would have avoided me taking time off of work to make this appointment.
Visited October 2023
Provided by Care opinion
Review titled Fountayne Road Health Centre
Replied on 03 November 2023
Dear Service User, Unfortunately on the morning in question the provide of our Wi-Fi service had a major issue and we were unable to access our IT System. The practice was not given any notice that this was going to happen, when staff arrived that morning the IT system was working but due to unforeseen circumstances there was a failure. This is why patients were not called before hand. This IT issue mainly affected the HCA as she needs to know what blood test patients are having before the procedure can be done and all that information is on the IT System. We did inform patients that had blood test booked, that they could re- book or await a phone call from the practice to tell them to come back to surgery when the IT system would be up and running. The down time was about an hour and the practice apologies for any inconvenience that this caused. I hope you was able to get your blood test done on a alternative day. Homerton Hospital provide a hub service for blood test appointments Using the following link: https://www.swiftqueue.co.uk/homerton.php. There is a limited walk-in service, and we cannot guarantee that you will be seen if you do not have an appointment. If you are not able to book online, please call 07342068763 (Mon -Fri 8am-5pm) to book an appointment by speaking to a member of staff or leaving a message.
Provided by Care opinion
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Review titled Blood test and Asthma check
by Absbab - Posted on 20 October 2023
I saw the nurse, she was great. Very welcoming and friendly. She put me at ease as I hate needles. She explained everything to me and the importance of taking my inhaler. She was also very good with the blood test, hardly felt a thing
Visited October 2023
Provided by Care opinion
Fountayne Road Health Centre has not yet replied.
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Review titled General health check up
by Riaz8907 - Posted on 20 October 2023
The duty nurse welcomed me to her surgery room. She first checked my present weight, thereafter she recorded my blood pressure from both arms, she recorded the readings from both the arms twice, she then took my blood from my right arm for further tests at the laboratory, she issued me with literature for a diabetic diet, once I reached home I went read the leaflet and found it very informative, i was then asked to drop the blood samples at the reception area She was very helpful and assisted me during the full examination with her Her assistances is much appreciated
Visited October 2023
Provided by Care opinion
Fountayne Road Health Centre has not yet replied.
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Review titled Avoid this practice
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Been to this GP a handful of times and each and every time the visit has been appalling. The receptionist are extremely rude and will not answer your phone call whatsoever. The Gadhvi practice is one of the worst GPs you could join.
Visited October 2023
Review titled Fountayne Road Health Centre
Replied on 03 November 2023
Dear Service User, I'm sorry to hear that your experience at the Gadhvi Practice has not been a positive one. If you would like to speak to me Paulette Kerr Practice Manager or the Practice Reception Manager Andre Hull we would happy to listen to your concerns regrading the practice.
Provided by Care opinion
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Review titled The doctor was polite and helpful
by Folawewo - Posted on 11 September 2023
I’m happy with the attention that I got concerning the problem with my thumb. The doctor was polite and helpful with my past issues that I showed her. They are are going to give medication to relieve my pain and the swelling on my feet.
Visited September 2023
Provided by Care opinion
Review titled Fountayne Road Health Centre
Replied on 12 September 2023
Thank you for your feedback, we are happy you had a good experience and found the service is efficient
Provided by Care opinion
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Review titled A recurring swollen ankle
by TOMMYELLIE123 - Posted on 11 September 2023
Ankle has been swollen for a longtime. Was seen as a emergency appt...said i needed blood tests...was seen at the beginning of September and got blood tests sorted Thursday the next day. Quickly done...and before my holiday not when i get back
Visited September 2023
Provided by Care opinion
Review titled Fountayne Road Health Centre
Replied on 12 September 2023
Thank you for your positive feedback, and that the emergency appointment provide the care that you needed. Your feedback will be shared with the rest of the practice.
Provided by Care opinion
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Review titled Getting a flu jab.
by castorqf58 - Posted on 24 September 2023
The staff at the reception are stars. I had my flu jab and it was in a caring and pleasant manner. Thanks very much. The service one gets at the surgery is most welcoming and pleasant and helpful from the top, the doctors the reception and all the other supporting staff. Thanks very much.
Visited September 2023
Provided by Care opinion
Fountayne Road Health Centre has not yet replied.