Fountain Practice
Bourne Hall Health Centre, Bourne H, Chessington Road, Ewell, Epsom, Surrey, KT17 1TGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shambles
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2024
The organisation is shambolic and the signage is inadequate and out of date. Checked in for an 08.50 blood test and finally seen at 09.25! This new merged practice needs to get itself sorted out.
Visited November 2024
Fountain Practice has not yet replied.
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Review titled Bad customer care
Rated 4 stars out of 5
by Raj - Posted on 29 April 2024
I called after I missed a phone call from the surgery. It was about seeing my doctor either face to face or a telephone call. I requested a face to face as far as I see my usual doctor; as he has been following me for some time. This was confirmed by the admin staff. This morning while checking in, I found out that I was seeing a different Dr, whom I have requested not to see in the past as he doesn’t give you time to talk and explain your issue. I was on all and had to arrange cover to attend this appointment. I had to cancel and re-arrange to see my usual doctor. The Admin staff said that she was unable to find out who has made this mistake. This was a waste of journey and time for both sides.
Visited April 2024
Fountain Practice has not yet replied.
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Review titled Incredible communication and booking system
Rated 5 stars out of 5
by Mark Richards - Posted on 22 June 2023
I am very proud to be a member of the Fountain Medical Practice. Every time my family or I need to contact the doctors, it far out performs any other practice from family and friends. Instead of staying on the phone for ages at 8:30am, the online form is easy to fill in and the surgery will always get back to you in plenty of time. I feel very assured that if ever I need to contact a doctor or medical professional, I can get through to the team with ease and understanding. Thank you!
Visited June 2023
Fountain Practice has not yet replied.