Fordingbridge Surgery - Ratings and reviews
Reviews
-
Review titled Dealt with me with great care
Rated 5 stars out of 5
by Jamie Moir - Posted on 28 July 2023
I had two issues in two weeks and both were dealt with effectively with care, speed and compassion. Thank you very much.
Visited July 2023
Review titled Fordingbridge Surgery
Replied on 14 August 2023
Dear Jamie Moir, Thank you for your positive feedback regarding the surgery. We have shared your comments with the wider surgery team. Kind regards, Management Team
-
Review titled Good practice,
Rated 4 stars out of 5
by Anonymous - Posted on 16 June 2023
Huge pressure on our NHS, large town and growing without growth of infrastructure matching the homes. However every experience with this surgery has been friendly and helpful and reasonably prompt.
Visited June 2023
Review titled Fordingbridge Surgery
Replied on 19 June 2023
Thank you for your positive feedback regarding the surgery. We have shared your comments with the wider surgery team.
-
Review titled Very helpful and informative staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
I can always get appointments when needed and find the staff to be very polite, friendly and very helpful,
Visited April 2023
Review titled Fordingbridge Surgery
Replied on 13 April 2023
Thank you for your positive feedback regarding the surgery. We have shared your comments with the wider surgery team. Kind regards, Management Team
-
Review titled Very helpful and informative staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
I can always get appointments when needed and find the staff to be very polite, friendly and very helpful,
Visited April 2023
Review titled Fordingbridge Surgery
Replied on 13 April 2023
Thank you for your positive feedback regarding the surgery. We have shared your comments with the wider surgery team. Kind regards, Management Team
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
Easily completed anima, which was reviewed with a phone call that afternoon, I was asked to attend the surgery within half an hour of the phone call, saw a wonderful GP who diagnosed and prescribed what I needed, excellent friendly staff and professional service.
Visited March 2023
Review titled Fordingbridge Surgery
Replied on 04 April 2023
Thank you for your positive feedback regarding your recent experience of using our new online consultation service 'Anima'. We have shared your comments with the wider surgery team.
-
Review titled Poor appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2023
Wanted to speak to my G.P. Filled out the form on a Monday a G.P. rang on Friday (not my G.P.) The doctor asked me what I wanted to do! Wasn’t entirely satisfied with outcome. Phoned practice to request appointment with my G.P. on the same day. Was told that a Dr will phone on Monday to talk to me to confirm if I can see my own G.P. What a farce. This practice my be good at some things but Mental Heath care is not one of them. My own G.P. is great when I can get to see her. Perhaps the practice has taken on too many patients and is unable to cope with demand.
Visited March 2023
Review titled Fordingbridge Surgery
Replied on 13 April 2023
Dear Patient, We are pleased you received an appointment in a timely manner, and we are sorry you were “not entirely satisfied” with the outcome, we would encourage you to discuss this with your GP. Please use online services or call the surgery to make an appointment. Every urgent call gets a call back on the day from a clinician and all our GPs provide this service on a rotation basis. All appointment requests re triaged within two working days. Book an Appointment (fordingbridgegps.co.uk) Whilst we aim to provide continuity of care wherever we can, this is not always possible due to appointment demand. Mental Health provision is a nationally under resourced area, but we strive to provide the best possible care. italk is your local talking therapy service. They help people aged 16+ to recover from common mental health problems like anxiety, depression, phobias, OCD and PTSD. www.italk.org.uk/ Solent Mind can also provide advice by phone and webchat https://www.solentmind.org.uk/ and run support groups. More Mental health support options are listed here. www.fordingbridgegps.co.uk/mental-health-and-wellbeing-support Kind regards, Management Team
-
Review titled Very good surgery
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2023
I have regular blood tests and the surgery are very punctual with the booked times. The nurse is friendly and efficient. Overall good experience.
Visited March 2023
Review titled Fordingbridge Surgery
Replied on 04 April 2023
Thank you for your positive feedback regarding your recent visit to the surgery. We have shared your comments with the wider surgery team.
-
Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2023
Another fast and painless blood test from the nurses at the North entrance i have never had any problems at this end of the surgery they are always polite
Visited March 2023
Review titled Fordingbridge Surgery
Replied on 04 April 2023
Thank you for your positive feedback regarding your recent visit to the surgery. We have shared your comments with the wider surgery team.
-
Review titled Anima Health
Rated 2 stars out of 5
by Anonymous - Posted on 11 May 2023
Access to the surgery is through the anima health portal which is atrocious- takes 10 mins to complete, often answering the same questions and if you are truthful about your condition it defaults to telling you to go to A&E, so you have to tailor your answers to those that simply allow you to progress through the system to put in a request. Absolutely terrible system and leaves access to the surgery almost non-existent. Have tried to request appointments in person on-site but always told to use anima health
Visited February 2023
Review titled Fordingbridge Surgery
Replied on 05 June 2023
Dear Patient, We are sorry you have experienced difficulties with Anima online consultation system. It has been designed for patients to contact the surgery to communicate with a triage team who are able to signpost them to the most appropriate care in a timely manner. All our appointment requests are triaged, and by answering all the Anima questions the clinician has sufficient information to determine the most appropriate appointment or service for your needs. Our team are regularly in discussion with Anima to improve the system for all our patients and we will pass on your feedback. Kind regards, Management Team Fordingbridge Surgery
-
Review titled No complaints
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2023
From my first e-consultant, blood test, scan & consultant appointment took less than 3 weeks. Now on waiting list for op. Great communication. Exceptional service. Lovely caring staff throughout my contact.
Visited February 2023
Review titled Fordingbridge Surgery
Replied on 04 April 2023
Thank you for your positive feedback regarding the surgery. We have shared your comments with the wider surgery team.