Ford Medical Practice - Ratings and reviews
Reviews
-
Review titled Repeat prescription
Rated 3 stars out of 5
by Susan Osullivan - Posted on 06 September 2023
Why is it taking so long to get from doctors to chemist ordered 27th Aug Approved on 28th, no email to say its ready Christmas got it on 5th Sept.?
Visited September 2023
Ford Medical Practice has not yet replied.
-
Review titled Fantastic Practice with amazing staff!
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
I've had lots if dealings during the past 2 years with the GP's, the practice staff and the nurses, and I can honestly say that they're all amazing! They are always extremely professional and polite, and they always try their best to ensure that I am seen by the right person who can better help and support me with my complex medical conditions. I honestly couldn't ask for a better GP's practice and recommend them often to others who don't receive the same level of treatment. Thank you for all that you do!
Visited July 2023
Review titled Ford Medical Practice
Replied on 02 August 2023
Dear patient Thankyou for your feedback, it is great to hear and we appreciate it. I will share this with our team Best wishes Paige Bratley Operations Manager
-
Review titled Fantastic practice!
Rated 5 stars out of 5
by Vikki Bradshaw - Posted on 28 July 2023
After a number of visits the past few months, the support of both my GP and the staff have been fantastic. Nothing is too much trouble, they always go above and beyond and they always ensure you see the correct clinician for your needs. It's a tough job in rough times, and I would highly recommend this practice to anyone. Thank you to all of you!
Visited June 2023
Ford Medical Practice has not yet replied.
-
Review titled Thank you
Rated 5 stars out of 5
by Julie young - Posted on 04 January 2023
I would just like to thank the staff at Ford medical from the receptionist - nurses - and doctors you have done your self proud in these bad times it’s very hard with what is going on and the back lash you guys get I have been looked after very well with things going on and would just like to say thank you and I hope you start to get the extra help you guys need . And the manager should congratulate your receptionist for such good manners
Visited October 2022
Review titled Ford Medical Practice
Replied on 16 January 2023
Dear Julie Thankyou for your wonderful feedback it is much appreciated! I will share this with our staff Best wishes, Paige Bratley Assistant Practice Manager
-
Review titled I feel suicidal because of these people!!! No care of duty
Rated 1 star out of 5
by Andrew Thomas - Posted on 28 September 2022
I was told to go for a liver scan !!!! After the scan I received a msg to contact the surgery to make a appointment to discuss my results as I received this msg within hours of having the scan I was quite concerned after finally getting through to reception I was told I was going to get a callback by a doctor!! I then replied it says on the txt I need to book a face to face appointment and they had none available!!! what made the situation worse was I had to take my mother for an annual check up an hour later !!! When we arrived we were the only people there ! Was sat in the reception area for 40 mins the only action I seen was someone come in to post a prescription!!! The receptionist did tell me to ring at 8am in the morning to book a appointment! I am now on my third day of trying !! Hope the results from the scan are not serious because I haven’t a full nights sleep !!!!!! I’m so depressed I don’t now where to turn or who to go to for help !!!!!!!!
Visited September 2022
Review titled Ford Medical Practice
Replied on 07 December 2022
Dear Andrew, thank you for your feedback and I'm sorry to hear about the difficulties you've been having. I can see that you have had 2 GP appointments relating to this, the one you were trying to get being on October 6th and another one on November 7th. It is due to appointment demand being above the capacity we have available that we have to use appointments that only open on the day. This is frustrating for the doctors and other clinicians as well. We always have a Duty Doctor and urgent appointments for emergencies. We are trying to recruit more GPs so hopefully this situation will improve and a higher proportion of advance bookable appointments will be available so that your situation can be avoided. If you are still having difficulties please get in touch with Assistant Manager, Paige Bratley by emailing fmp.n84029@nhs.net in the first instance and she can contact me if needed. Best wishes, Dr Graham Sharrock (GP Partner).