Flitwick Surgery - Ratings and reviews
Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Ruth Griffin - Posted on 22 February 2024
At approx 10am I filled in a triage report. 15 mins later I received a text referring me to the eye clinic whom I rang. I was referred to a ophthalmologist who prescribed eye drops which I collected from the pharmacy within Flitwick surgery. All in 3 hours!!! Amazing
Visited February 2024
Review titled Flitwick Surgery
Replied on 29 February 2024
Dear Patient, thank you for taking the time to provide feedback on the service at the Surgery. We are very pleased to hear that we were able to help you so swiftly. Practice Manager, Flitwick Surgery
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
I had a short phone call with a practice nurse who was very eager to get off of the phone even though I was asking relevant questions regarding my pill review. I felt very dismissed and felt I was not listened too. This is very upsetting as pill reviews are only offered yearly and the questions I wanted to ask and the support and guidance I wanted was not provided. When asking questions they were not answered and dismissed straight away. This is not working under the NMC code of conduct of prioritising people or effective practice!
Visited October 2023
Review titled Flitwick Surgery
Replied on 30 October 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you found the pill review consultation unsatisfactory. We will pass these comments on to our staff but we would also like to discuss this matter with you as well. Can I please ask that you contact the Practice Manager, either by calling the practice on 01525 715300 or using the feedback form on our website at https://www.flitwicksurgery.co.uk/navigator/feedback-complaints/. Once again, I'm sorry that you have felt the need to complain and hope that you will contact us directly so we can address this with you. Penny Luker-Brown, Practice Manager.
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Review titled Experience of Triage system
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
Filled a online triage request at 08.20. By 08.40 the duty doctor had assessed that a face to face appointment with a GP was required and had been booked. 08.45 reception calls to enquire if the appointment time was OK. 10.00 had been seen by the GP and was leaving the surgery. What a wonderful service. 5 stars to Flitwick Surgery.
Visited May 2023
Review titled Flitwick Surgery
Replied on 23 June 2023
Thank you very much for taking the time to contact us and let the surgery know about your positive experience with our new GP triage system. We will pass on your encouraging comments to our staff. Practice Manager, Flitwick Surgery
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Review titled Thanks
Rated 4 stars out of 5
by Lorraine Vass - Posted on 10 March 2023
Many thanks to the paramedic, doctor and receptionist for my excellent care on Thursday. No fun not being able to breathe but the care was excellent Thank you all
Visited March 2023
Review titled Flitwick Surgery
Replied on 23 June 2023
Dear Lorraine Vass Thank you very much for taking the time to contact us and let the surgery know about your positive experience. We have passed on your comments to our staff. Practice Manager, Flitwick Surgery
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Review titled Great new system
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
New system now in place. I filled in an online form, had a reply within 30 mins advising me to contact eye clinic with details and then advice received by end of the day after speaking to optometrist . Easy system and didn’t have to wait on the phone for ages.
Visited March 2023
Review titled Flitwick Surgery
Replied on 23 June 2023
Dear Patient Thank you very much for taking the time to let us know about your experience with the new GP triage system. We are glad to hear that we were able to help you deal with your problem and access care in a timely manner. We have passed on your comments to our staff. Practice Manager, Flitwick Surgery
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Review titled New triage appointment service
Rated 5 stars out of 5
by Joshna - Posted on 03 February 2023
Extremely pleased with the new appointment system implemented on 26th January!! I went to the pharmacy about my condition and was advised to see my GP, so on 31/01/23 in the afternoon, just after 1pm; I filled out a form online about my problem and submitted a photo to the surgery. Within less than half an hour, I received a text confirming that I needed a face to face appointment and that one had been made for me the very same afternoon at 4.25pm! I was seen by lovely GP, given a prescription sent to Highlands pharmacy; next door. All done and dusted in a matter of hours. I was very grateful to have been dealt with so quickly and efficiently, just felt I had to take the time and write a review for a place which has received very negative comments and feedback from patients.
Visited January 2023
Review titled Flitwick Surgery
Replied on 23 June 2023
Dear Joshna, thank you very much for taking the time to post your feedback and we are glad to hear that you had a positive experience using the new GP Triage System. We have passed on your comments to our staff. Practice Manager, Flitwick Surgery
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Review titled How many blood test results do they need?
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2022
I had some blood tests done for the standard checks. The 1st set came back with statins apparently boarder line. I was asked to repeat the blood test. I did so and again was advised that some results were "boarder line". I was asked to repeat the test again for the 3rd time. I did so and called today, only to be told I have to repeat the test (4th time) as some results are "boarder line" I give up. How many sets of results do they need to make a decision? This entire blood sucking exercise is stuck in a never ending loop. I guarantee that the 4th set of results will come back and I will again be asked to repeat the blood test. Unbelievable.
Visited December 2022
Review titled Flitwick Surgery
Replied on 30 December 2022
Dear patient, Thank you for your feedback, we are sorry that you have had to repeat the blood tests several times. If you would like to contact the surgery directly we can look into why these tests needed to be repeated. Flitwick Surgery
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Review titled Great practice
Rated 5 stars out of 5
by IAN MICHEAL CLAYTON - Posted on 01 December 2022
Great practice good staff able to work under pressure goodput information on data base willing help people with disabilities all round good team credit to NHS keep up the good work thank you for all your help, Ian
Visited November 2022
Review titled Flitwick Surgery
Replied on 30 December 2022
Dear Mr Clayton Thank you for your feedback, it is good to hear that you are having a good experience with the practice. Your comments will be passed on to the team. Flitwick Surgery
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Review titled GP appointment rationing
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
This surgery rations appointments by only doing on-the-day appointments. Despite, hitting speed-dial promptly at 8.00am over 100 times on each of 3 consecutive days I never got through in time to catch one of the day’s quota. And this despite having been asked by the surgery to make the appointment with a GP. The web-site suggests on-line booking is possible or suggests times for calling for non-urgent appointments. No doubt this is for the benefit of official eyes looking at the web site. The actual practice is once the day’s appointments are gone you will not get to see a GP that day or any other. Oh, and if you happen to work away from the local area hope you have a sympathetic boss as you will be late to work a lot as you try, and usually fail, to get through successfully
Visited September 2022
Flitwick Surgery has not yet replied.