Flansham Park Health Centre - Ratings and reviews
Reviews
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
Phoned asking for help to manage withdrawal symptoms. Don't need a face to face, just a telephone call would have done, no can't do anything. Can book in for a weeks time when I've probably gotten over them but no help for now.
Visited March 2024
Flansham Park Health Centre has not yet replied.
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Review titled Great personal service today
Rated 5 stars out of 5
by Sammy middleton - Posted on 22 February 2024
Phoned appointments today and was answered straight away.asked for a repeat B12 injection and was told there was an appointment in 15 minutes. Had additional BP tests and left with a cheery wave . Brilliant experience!
Visited February 2024
Flansham Park Health Centre has not yet replied.
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Review titled Terrible practice getting worse and worse
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Flansham Park Surgery has ceased using the e-consult service that at least allowed them to triage cases correctly. If you call the surgery you are left in an interminable queue, which often disconnects you, and as this morning, we were waiting for 53 minutes for the phone to be answered. To be then told "there is no-one here to see you" and "you should have called earlier" - the surgery opened at 8.00am and we called at 8.00am. If there are no doctors, then an alternative appointment should be offered. Flansham's website states you can book an appointment on the NHS app - I have never been able to do so, the only way to book a repeat appointment is if the doctor books it themselves, reception refuse to book appointments in advance, leaving you to attempt to book an appointment at the right time to suit them, taking hours to do so. Today, the reception staff refused an appointment for a patient with multiple chronic conditions. Their response was "go to hospital if it's serious". The CQC should inspect the surgery for it's failings to provide basic care to it's patients, many of whom have no other available surgeries and are stuck using them as other surgeries won't accept "out of area registrations" when you call them.
Visited October 2023
Review titled Flansham Park Health Centre
Replied on 10 October 2023
Dear Patient, Thankyou for voicing your disappointment in accessing our services and pointing out specific concerns. This morning at a practice meeting, we agreed to increase e-consult capacity to help address one issue. I can also inform you that our planned changes to improve access to appointments comes into effect next week . We would be happy to meet you to discuss our challenges and potential solutions; our Practice Participation Group would also be a helpful forum for you to assist developing our service. Yours faithfully Dr W J Rogers , partner
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Review titled Very Good
Rated 5 stars out of 5
by Mrs Dawn Childs - Posted on 30 October 2023
I went into the surgery this morning to see if I could get an appointment today for an ongoing health issue.The receptionist was so helpful and understanding.I got an appointment for the afternoon.Was very impressed.Staff always friendly and do their best to help.Thankyou
Visited October 2023
Flansham Park Health Centre has not yet replied.
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Review titled The ‘appointment system’ doesn’t work
Rated 1 star out of 5
by Teresa Freeman - Posted on 06 March 2023
Called this morning 8am - 31 in the queue. My third time of ringing in 5 days. I was connected to receptionist at 8.32 - No appointments remaining! I was at a meeting around 20 years ago when this ‘system’ was trialed: Ring your surgery for same day appointments. The doctor leading the ‘seminar’ suggested that this system would only work if there were sufficient appointments to satisfy the demand. There weren’t then and there are still not today!! I was told this morning the usual, come and wait for the doors to open and you will get an appointment. How is this acceptable? My mind always goes to the elderly person, possibly not that mobile, who is required to queue outside the surgery before 8 am to be given an appointment where they need to revisit the surgery later that day. Bearing in mind that as they need a doctors appointment, probably are unwell! We have a health service to which we have financially contributed all our working lives and therefore have a right to access it. I have put off making an appointment for an ongoing problem for months, when I attempt to see the doctor I am reminded as to why I hesitate.
Visited March 2023
Review titled Flansham Park Health Centre
Replied on 10 October 2023
Dear Patient, We discussed the points raised in your review at a practice meeting this morning. Improving access is on our agenda continuously and we seek different ways to meet demand with the resources available. As a direct result we have agreed to increase our e-consult capacity and can inform you we are rolling out a changed appointment system from next week in order to make things easier . Flansham is not alone in struggling within an underfunded NHS but we are trying. It would be extremely helpful if you’d be happy to contact our management team or our Patient Participation Group so we can work together to improve matters. Yours faithfully, Dr W J Rogers , partner.
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Review titled New system doesn't work
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2023
My partner wanted to contact a GP but calling at 0800 we were number 20 something in the queue. E-Consult is not available - the on screen message says it will be available from 12.01 am tomorrow but that has been there for days. Yet the phone message when callijg still refers you to e-consult. Please get things in order. This .new' system isn't working.
Visited March 2023
Review titled Flansham Park Health Centre
Replied on 22 March 2023
Dear Patient Thankyou for letting us know of your frustrations with obtaining an appointment . The econsult message should change depending on capacity so I will ensure this is investigated by our IT staff. We do acknowledge there is an issue of demand outstripping capacity and have recently loaded a statement to the front page of our NHS website which explains the current situation in detail. I hope that will give you some insight into our challenges and those faced by GP practices around the country ; please contact us directly if you’d like further information . Dr W Rogers , GP partner
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Review titled Exceeding expectations
Rated 5 stars out of 5
by Andy M - Posted on 29 January 2023
Under immense pressure, the reception staff, GP's, Nurses, paramedic & other support staff do an excellent job! Reception colleagues are always freindy, compassionate & go out of their way to help you. I've never had a bad experience at fphc, the GP's are fantastic despite the pressure that they're under & ive always managed to see a health care professional when needed. The eConsult system works well too with a reply usually same day. I highly recommend fphc & would like to thank all the staff there for making the huge effort to help us during these difficult post Covid, staffing & workload pressures. Thank you!
Visited January 2023
Review titled Flansham Park Health Centre
Replied on 30 January 2023
Dear Andy Thankyou for submitting such a positive review. It gave us such a lift as we began a Monday morning with the usual challenges in NHS General Practice. I’ll ensure the whole team is made aware of your comments which are very welcome . Best wishes from FPHC Dr W Rogers GP Partner
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2023
Flansham Park Surgery, while under extreme pressure following the tribulations of Covid, and the recent surges in the population in our catchment area, continues to perform impeccably and to provide outstanding care to our local community. From the receptionists to the clinical staff, and the administation behind the scenes, the practice is professional, caring and exemplary in its understanding of the needs of patients. Thank you to you all for your service.
Visited January 2023
Flansham Park Health Centre has not yet replied.
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Review titled Nearly impossible to get a same day appointment
Rated 1 star out of 5
by Max G - Posted on 28 September 2022
On Tuesday I called at 8am to be number 21 in the queue, the only apt available was at 3.30pm that day. The GP rushed through the apt, and prescribed medication that on reading the common side effects was not suitable for me. This morning I called at 8am, number one in the queue, to be told there were no apts today! The receptionist explained there were only 4 apts and those had been given to the patients who had physically gone to the surgery. This is not the first time I have experienced difficulty in getting an apt but is the most recent example. The reasons (excuses) given are - the lack of doctors and too many patients.
Visited September 2022
Review titled Flansham Park Health Centre
Replied on 28 September 2022
Dear Max G Thankyou for sharing your frustrations concerning appointment availability . Your experience was clearly unsatisfactory and could have been handled better. Like most NHS services , General Practice struggles to meet demand and there are times when there simply are not enough clinicians available . We try to predict these sessions and engage locums but they simply cannot be found at short notice to cover sick leave as in this week’s example. There are days when a GP will have over fifty direct patient contacts and we are working at full stretch. If you would like to discuss this issue further, please contact our management team at the surgery . Yours sincerely, Dr W J Rogers , Partner
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Review titled Wow. Who answers the phone
Rated 2 stars out of 5
by Ron Allen - Posted on 31 August 2022
Waited some 45 minutes on the phone for a response. Got to number one in the call queue and waited 25 minutes. Does this mean no one answers? Gave up in the end. Brain pain listening to the same music.
Visited August 2022
Review titled Flansham Park Health Centre
Replied on 01 September 2022
Dear Ron Sorry to hear of your bad experience using the phone. Our reception team works flat out to answer calls as quickly as possible but demand can be extremely high at times. Your feedback is concerning so it would be really helpful if you could contact our management team with details of the date and timing of your call so we can check there wasn’t a fault at that time and investigate the issue. We will wait to hear from you but in the meantime please accept our apologies. Dr W J Rogers , GP