Fishergate Hill Surgery - Ratings and reviews
Reviews
-
Review titled Great doctors , not so great board
Rated 1 star out of 5
by Elizabeth - Posted on 17 January 2024
I was woth same doctor for 7 years .i have many medical problems.i was struck if for missing 3 appointments in 12 months even though i put letter in & explained 1 was mix woth reception & the others were 9 months before wene i had someone controlling me & couldn’t get to them .manager waited 2 weeks to get back to me to say nothing we can do your no longer woth us .it takes 30 days to be removed but took so long to hear back im left woth no surgery in my erea so need to hope another will take me on .i run out of medication next fri then will be 111 she said ..
Visited January 2024
Review titled Fishergate Hill Surgery
Replied on 05 February 2024
To appropriately manage our resources, patients are informed by letter of the possibility of removal at each failure to attend appointments. In this case the process was followed. Patients are directed to the possible ways to cancel appointments, this can be via the telephone, in the appointment text reminder sent the day before the scheduled appointment and via the NHS App. To maintain fairness and equality, we follow the practice policy and patients are advised of removal in the final letter they will be removed from the practice and are giving 30 days notice to register with a new practice.
-
Review titled Takes a long time for simple things to be done
Rated 3 stars out of 5
by George Blythe - Posted on 11 February 2023
I left a form to fill in for cica back in November which to my knowledge still hasn't been filled in.When I phone to find out if its been done,I'm etc with its a private issue not an NHS one even though it asks for NHS details about myself.This doesn't help me and that form has a dead line and I'm always met with that excuse and also ill flag it as urgent,after 3 months isn't really done urgently.All i needed doing was this form filling in and sent off to the criminal injuries people .its not hard.yet it's taken/tacking far to much time
Visited February 2023
Review titled Fishergate Hill Surgery
Replied on 14 February 2023
Many thanks for your comment. All non-NHS paperwork was paused during the pandemic response in line with the National guidance from the British Medical Association and the Royal College of General Practice. This has generated a significant backlog of non-NHS paperwork at the practice. The Fishergate Hill Surgery are very sorry for the inconvenience this has caused you. We are working on longer term solutions to address the requested reports backlog however, in the short term the practice cannot provide a time frame or guarantee a completion of a report for a deadline currently for any NHS paperwork.
-
Review titled The tall slim doctor with his cool shoes was amazing
Rated 4 stars out of 5
by Sham - Posted on 15 August 2022
The admin staff (as usual) not so great. I had many bad experiences previously with mix ups, but dr s tall slim with cool shoes was amazing, he listened to all my concerns as a hcp myself I skeptical but was absolutley delighted by the knowledge of various specialisms, emphathy skills, not rushed, showed genuine concern, went into detail without patronising and even walked me out with courtesy. Suprised, but dr s - thank you!!
Visited August 2022
Review titled Fishergate Hill Surgery
Replied on 23 August 2022
Thank you for providing feedback on NHS Choices. I am sorry for the poor experience that you feel you have experienced recently. Unfortunately, as you have not provided your details, we are unable to contact you. If you would like to take the opportunity to discuss your concerns further, please could you get in touch with the Practice, and we can arrange a suitable time to speak with you.