First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Mary Amooj - Posted on 18 October 2024
The staff was very helpful and polite and knowledgeable. She gave all necessary things that I needed.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 23 October 2024
Dear Mary, Thank you so much for your positive feedback! We're thrilled to hear that you found our staff helpful, polite, and knowledgeable. It’s always our goal to ensure that all of our patients receive everything they need with care and professionalism. Your kind words mean a lot to us, and we look forward to assisting you again in the future. E7 Health 💙
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
GP friendly and easy to communicate with. fully explained everything, easy to understand and follow medication instructions.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Patient, Thank you for your kind words! We’re thrilled to hear that you found our GP friendly and easy to communicate with. Our team is dedicated to ensuring that our patients fully understand their care and medication instructions, so it’s wonderful to know we achieved that for you. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your feedback! E7 Health
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Review titled Health review
Rated 5 stars out of 5
by Muhammad Asif - Posted on 13 October 2024
Appointment was very quick after a short stay in hospital with infection. Referee me to Asthma clinic. Dr S was amazing, aught me how to use the in hailer Pump properly. Arranged to see me again in 4 weeks for follow up.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 23 October 2024
Dear Muhammad, Thank you for your kind review! We’re delighted to hear that your appointment went smoothly and that our doctor was able to help you use your inhaler correctly. Ensuring our patients feel confident in managing their health is one of our top priorities. We look forward to seeing you at your follow-up in a few weeks, but In the meantime, if you have any questions, feedback or general queries, please don’t hesitate to reach out. Wishing you all the best in your recovery. E7 Health 💙
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
Being a vulnerable patient I could make a telephone appointment this is very important to an older person Doctors listen to all symptoms very patiently Didn't feel like I was rushed And tests were booked for me This is a brilliant practice with very caring doctors
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Patient, Thank you so much for your heartfelt feedback! We’re delighted to hear that our telephone appointment service made your experience more comfortable and accessible. Our team strives to provide attentive and compassionate care to all our patients, so it’s wonderful to know you felt listened to and not rushed during your appointment. We appreciate your kind words about our practice and our caring doctors. If you need any further assistance or have questions, please don’t hesitate to reach out. We’re here to help! E7 Health
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Review titled Inappropriate comments by staff,2 days to book appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2025
I called when the surgery was open to request a same-day appointment. They respond by saying, "we don't do that think"! They asked me to fill out a form online, then they will send me a link, and within 2 days I will get a confirmation of the appointment. This process took 2 days until I received a book appointment for 31 days later! I called back and I asked if there was anyway I could get something earlier, and they refused. I asked them what if it was urgent, and they responded, "then go to the hospital". They also said they don't have same-day appointments at all. Nevertheless, they are still accepting new patients, although there are about another 5 GP surgeries in the same road! Also, I get every month the same medication, and they cannot put it as a repeated prescription for some reason. Every time, I have to call the GP about it. Last time, I requested on Wednesday that the GP send the prescription to the pharmacy on Wednesday a week later.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 31 January 2025
Dear Patient, Thank you for sharing your experience with us. We are sorry to hear about your dissatisfaction and want to better understand what occurred. To address this matter promptly, we kindly ask that you contact us at 020 8534 1026. A member of our Management Team will be available to discuss your concerns in detail. Thank you again for bringing this to our attention. We look forward to hearing from you soon. E7 Health
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Review titled Long waiting times for appointments
Rated 2 stars out of 5
by Anonymous - Posted on 12 November 2024
Long waiting times to get an appointments and then a lot of waiting to be seen, even when you are on time. Even with a baby I waited over 40minutes to be seen by nurse.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 November 2024
Dear Patient, Thank you for taking the time to share your experience with us. We apologise for the long waiting times you encountered, both when securing an appointment and during your visit to our clinic. We understand how frustrating it must have been, especially with a baby, to wait so long to see the nurse. Your feedback is very important to us, and we take it seriously. While we strive to accommodate every patient on time, unexpected delays can sometimes occur due to emergencies or unforeseen circumstances that require additional attention from our medical staff. That said, we recognise that your time is valuable and are actively working on solutions to minimise waiting times. If you would like to discuss your experience further, please do not hesitate to contact our Management Team directly. We would welcome the opportunity to assist you personally and ensure your concerns are addressed. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much improved experience in the future. E7 Health
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Review titled Excellent quality
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
I and my family were able to have a very good doctor, that gives listening hear and empathy. I appreciated the way the doctor attended to my son and his wonderful suggestions concerning his suitation and his promise to follow it up. He earned my trust.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 23 October 2024
Dear Patient, Thank you so much for your kind words and trust in our care! We are truly humbled and grateful to know that you and your family felt supported and heard during your visit. Providing personalised care with empathy and attention is something we strive for, and it’s wonderful to hear that it made a difference in your son’s situation. We remain committed to following up and ensuring our patients receive the best possible care. Please don’t hesitate to reach out if you or your family need anything in the future. Wishing your family continued health and well-being. E7 Health 💙
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Review titled Excellent patient care
Rated 5 stars out of 5
by Taiwo Okun - Posted on 05 October 2024
Caring excellence in care with explanation of the change to medication The clinician listened to my concerns
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Okun, Thank you for your wonderful feedback! We’re thrilled to hear that you experienced excellent care and that our clinician took the time to listen to your concerns. Clear communication about medication changes is a priority for us, so it’s great to know you felt supported during your appointment. We appreciate your kind words and look forward to continuing to care for you! E7 Health
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Review titled Apt to see a nurse
Rated 1 star out of 5
by Delrose Smith-Peart - Posted on 05 October 2024
I waited 25 minutes and then I left because I have to be home by a certain time to let my children in. She did not even come out at all. I was so disappointed
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Delrose, We sincerely apologise for the inconvenience and disappointment you faced during your visit. We understand that your time is valuable, especially when it involves caring for your children. Please know that we strive to keep our appointments on schedule, and we regret that we fell short in this instance. We would appreciate the opportunity to make this right. If you would like to discuss your experience further, please feel free to contact us directly and ask for The Assistant Practice Managers Zubair or Fabiha. Your feedback is important to us as we continue to improve our services. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Helen Okechukwu - Posted on 14 May 2025
I had a very positive experience with this GP surgery when I went in with concerns about ongoing fatigue and dizziness. The doctor took time to listen carefully, asked detailed questions, and ordered the right tests without delay. I felt truly cared for and not rushed. After the results came back, the GP explained everything clearly and gave me practical advice on how to manage my health better. The receptionist was also kind and helpful when I called to book a follow-up. That experience gave me a lot of confidence in their care, and I would definitely recommend them to friends and family.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 21 May 2025
Dear Helen, Thank you so much for sharing your positive experience with us. We're thrilled to hear that you felt truly cared for and that the Doctor took the time to listen and thoroughly address your concerns. It's great to know that the tests and follow-up care gave you the clarity and support you needed. We’re also glad to hear that our Receptionist provided kind and helpful assistance when you booked your follow up appointment. Your confidence in our care means a lot to us, and we truly appreciate your recommendation. Thank you again for taking the time to share your feedback - we’re here for you whenever you need us. E7 Health