Fir Park Medical Centre
Upton Rocks, Widnes, Cheshire, WA8 9DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Drive to ensure patient was treated correctly
Rated 5 stars out of 5
by Thomas Dunning - Posted on 29 May 2024
Dr Tom Wellens sent me to have blood test. On receipt of the results he immediately contacted me to inform me I needed to go to Whiston hospital with low white blood cells. He tried to obtain a bed but failing that he wrote a personal letter that ensured those working at A&E understood the urgency of my condition. It was because of that drive and determination by Dr Tom Wellens that has lead me being seen by the hematology department who intend to undertake bone biopsy to assess what is actually happening with my blood. Thank you Dr Tom Wellens
Visited May 2024
Review titled Fir Park Medical Centre
Replied on 31 May 2024
Many thanks for you your positive feedback. We truly appreciate the time you have taken to write this. We are so pleased you got a positive outcome. Your thanks will be forwarded to Dr Wellens Kind regards Management team at Fir Park
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Review titled Extremely Impressed
Rated 5 stars out of 5
by Angela Barrett - Posted on 09 May 2024
Did an online consultation through Patches. Immediate response saying I would be contacted that day. Doctor rang in afternoon and gave me an appointment for later same day . Saw a new GP for the first time - what an absolute great credit to his profession. After all the recent negative opinions of NHS - this experience gave me renewed hope . What an asset to Fir Park
Visited May 2024
Review titled Fir Park Medical Centre
Replied on 31 May 2024
Many thanks for you your positive feedback. We truly appreciate the time you have taken to write this. We are so pleased you got a positive outcome. We will share your review with the team Kind regards Management team at Fir Park
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Review titled Getting worse
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2024
Doctors are good when you get an appointment on the phone for ages get put in a que then the phone goes dead and cuts you off you have to go back to the beginning staff unhelpful just send you to the Walk in center which is very busy but work hard to get to seen .
Visited May 2024
Review titled Fir Park Medical Centre
Replied on 31 May 2024
We are sorry your have experienced difficulties getting through on the phones. We did have some issues that have now been resolved. All NHS services are struggling at the moment due to capacity and increased demand. If you would like to discuss this further then please contact us. Sincere apologies again for your inconvenience
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Review titled fantastic GP I saw this afternoon
Rated 5 stars out of 5
by D & j - Posted on 22 April 2024
He was so so through and patient, he went above and beyond for me and my son in a joint appointment despite my appointment initially being telephone, I was at the surgery already and he made time to see me face to face. He has also arranged to personally oversee our cases due to my sons anxiety and the complexities Couldn’t recommended him enough. What a great doctor!
Visited April 2024
Review titled Fir Park Medical Centre
Replied on 23 April 2024
Dear D & J, Thank you for taking the time to leave a review. It is great to hear that the GP went above and beyond for you and your son. I will share your comment with the whole of the team. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Michelle - Posted on 26 March 2024
A previous hospital examination was extremely painful and I was worried to have the same examination again. I discussed this with the nurse and she put me at ease at talked me through the process. I had no pain and was put very much at ease.
Visited March 2024
Review titled Fir Park Medical Centre
Replied on 23 April 2024
Dear Michelle, Thank you for taking the time to leave your review. I am glad to hear that the nurse put you at ease during your appointment and I will share your review with the nursing team. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
As a kidney patient I have tried for 3 days to see my gp his request mind you to be told no appointments, A new prescription from kidney specialist with no information on how they want me to take them it's a shambles
Visited March 2024
Review titled Fir Park Medical Centre
Replied on 23 April 2024
Dear patient, I am sorry that you have felt that you have received a bad service from Fir Park Medical Centre. I do hope that you have been able to speak to the secretary of your kidney specialist for further information on the medication prescribed by them, or a clinician or clinical pharmacist here at Fir Park Medical Centre. We do offer pre-bookable appointments here at Fir Park Medical Centre both over the telephone and via the NHS App, and we also have the pre-bookable GP Extra service available at evenings or weekends. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
As a cancer patient I rang to make an urgent request for help. I was shouted at by the staff on the reception and told to call at 8am the following morning or to attend the 'walk in or A&E' The 'on call' Dr refused to help, because she had had a couple of extras to deal with. I understand the pressure bu to deny a cancer patient a call or assistance is appalling.
Visited March 2024
Review titled Fir Park Medical Centre
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to leave a review. I am sorry that your experience when contacting Fir Park Medical Centre has been poor. If you would like to contact us directly so that we can look into this issue further. The majority of our telephone calls are recorded. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Friendly member of staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
I came in to Fir Park for a cervical screening appointment and even though I joined this GP surgery a while ago, for this appointment it was my first time ever going into the medical centre. It was also my first time having this procedure done, so I was nervous and didn’t know what to expect. The staff member who carried out my appointment was fantastic. They were friendly, professional and put me at ease after I told them I was a bit worried about having the screening done. I just wanted to say thank you to them for being so mindful throughout the appointment. They’re a credit to the NHS. People are very quick to post negative reviews (which I can understand given how things can be) but I also think it’s just as important to leave positive reviews for good practice as well.
Visited March 2024
Review titled Fir Park Medical Centre
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to leave a review. I am glad to hear that you were put at ease during your appointment and it is lovely to hear that you found our nurse a credit to the NHS. Your review will be shared with the nursing team. Kind regards Emillie Davies Deputy Practice Manager
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Review titled Disgraceful level of service
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
You can’t get through on the telephone to make an appointment when you eventually do you are told there are no appointments available they are at full capacity and advised to go to the Walk in Centre or A&E!! Extremely worrying if they are at full capacity by mid morning .I appreciate organisations have staff shortages with unexpected absences but this is the norm here . You literally can’t get an appointment . Reception staff are rude with no compassion or empathy and I would suggest some training is implemented as a priority . I have been with this practice over 30 years and never had an issue but since they have relocated their standards and reputation have declined significantly.
Visited December 2023
Review titled Fir Park Medical Centre
Replied on 16 February 2024
Dear Patient, Thank you for taking the time to leave feedback. I am sorry to hear that you feel you have received a disgraceful level of service. We have recently increased the reception team, to reduce waiting times on the telephone system, however this has also led to appointments being booked up in a shorter timeframe. We have pre-bookable appointments available online, via NHS App, and we have recently increased the number of pre-bookable appointments available when a patient contacts us via telephone. We have also increased the number of online consultations available on a daily basis via Patchs, the link can be found on our website, and these are available at 9am Monday-Friday. We also offer pre-bookable appointments via our extended hours service at Highfield Hospital on a weekday evening or a Saturday. To ease the wait on the telephones, we are introducing a new call-back service next week, which will allow patients to choose a call-back and not need to wait on the telephone in the virtual queue. Unfortunately, as with every GP practice, we do have a limit to our daily capacity, however we are trying to change and adapt to offer more options to patients. I am saddened to hear that you have found our reception team to be rude and I will pass your comments to our Reception Team Leader to look into more available training options for the team, alongside their regular training schedule. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Amazing Practice
Rated 5 stars out of 5
by Lynn Loftus - Posted on 23 December 2023
I attended Fir Park Medical a couple of weeks ago. After a thorough examination the doctor actually phoned a registrar at Whiston Hospital while I was there and within a few days I had a CT scan. You can’t ask for better service than that. We’ve been with this surgery for over 40 years and everyone is very professional and very caring and they’ve always gone above and beyond. I would recommend this surgery 100%.
Visited December 2023
Review titled Fir Park Medical Centre
Replied on 16 February 2024
Dear Lynn Loftus, Thank you for taking the time to leave feedback. I am very happy to read that you have found our staff to go above and beyond, and I will pass your comments on to the team. Kind Regards Emillie Davies Deputy Practice Manager