Fir Park Medical Centre
Upton Rocks, Widnes, Cheshire, WA8 9DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Improved system
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2025
Tried the Patches system at 8am connected straight away. Really liked the questions and the amount of space to enable a more detailed response. This is much better than the old system when you didn’t have time to be specific with different symptoms. The more information you input must help practitioners prioritise the most urgent cases. I received a message confirming I would be contacted the same day and within 45 minutes a doctor rang me and made an appointment for the following day. I don’t think you can expect better service than that.
Visited May 2025
Review titled Fir Park Medical Centre
Replied on 09 May 2025
Dear Patient, Thank you for taking the time to leave a review. We are pleased to read that you have been able to access an appointment via Patchs and that the contact made with you was made quickly. Yours Faithfully, The Management Team Fir Park Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Nadia - Posted on 08 May 2025
I cannot fault the service I get at this surgery, particularly for my children. They are always treated with care and respect. One of the nurse clinicians has treated my children on several occasions and she always makes the experience as gentle and easy as possible. Thank you
Visited May 2025
Fir Park Medical Centre has not yet replied.
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Review titled Could be better
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2025
It's hit and miss which dr you get and now you have no chance of getting a face to face appointment. I think they should make an effort to check up on vulnerable patients and patients with on going health conditions
Visited May 2025
Review titled Fir Park Medical Centre
Replied on 09 May 2025
Dear Patient, Thank you for taking the time to leave a review. We would be very grateful if you could contact us to discuss your concerns further and allow us to investigate. We are concerned to read that you feel that we do not check-up on vulnerable patients and patients with on-going health conditions and we would appreciate the opportunity to investigate this further and to explain our range of clinics, including our frailty clinic, and recall policies that we have for patients with chronic conditions. If you feel that you require a face-to-face appointment, please contact us via our online platform via our website, or via telephone and our reception team will explain how to arrange a face-to-face appointment with a clinician. Yours Faithfully, The Management Team Fir Park Medical Centre
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Review titled Excellent
Rated 5 stars out of 5
by Neil Wright - Posted on 08 May 2025
Used patches at about 1030,and was contacted an hour later,very,very helpful doctor( sorry can't remember her name )went through everything with me,and even advised better medication and changed it on my prescriptions list for pick up at the pharmacy.akso got me an appointment at the practice for later that day.seen the doctor who did a thorough check on my symptoms and advised if what could be done moving forward if the symptoms persisted.excellent service all round .
Visited May 2025
Fir Park Medical Centre has not yet replied.
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Review titled Patchs review
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2025
Initially a bit difficult to set up but once setup easy to use and I have a telephone consultation with GP later that day to start a course of treatment. Patchs appears to work well
Visited May 2025
Fir Park Medical Centre has not yet replied.
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Review titled Terrible if you actually need an appointment!
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2025
My gp surgery says you I now only get an appointment on patches. This doesn’t ever, ever work for me. There is never an appointment and i am terribly ill with serious illnesses that needs urgent care. They say I cannot ring for an appointment any more. They say the order comes from above. Terrible choice for vulnerable patients like me. I will have to try to change gp.
Visited March 2025
Review titled Fir Park Medical Centre
Replied on 08 May 2025
Dear Patient, Thank you for taking the time to leave a review. I am sorry that you feel that the online consultation system, Patchs, is a terrible choice for vulnerable patients like yourself. Patches (or similar) is being rolled out nationally as part of a government initiative. For patients who are not digitally able, our reception team is available to help. If you ever need assistance, please let us know, and a receptionist will gladly complete a patchs request on your behalf—ensuring you receive the same standard of care without any additional stress. If you would like to discuss any issues further, please do contact us. Yours faithfully, The Management Team Fir Park Medical Centre
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Review titled Communication skills
Rated 3 stars out of 5
by Yvonne - Posted on 13 January 2025
I visited the practice to request a repeat prescription this evening. It was 6.20pm, I was trying to catch the reception before it closed as my request for a repeat was not straight forward. I was running late from my own shift as a nurse at the hospital. I completed the request but the young receptionist refused to take it from me and told me to go outside to post it in the box on the wall. When I said this made no sense as she would the need to get up , go outside, unlock the box and get the form. She was rude in her nonsense response to me. Maybe communication training would help her in future interactions with patients. I am a senior nurse in the NHS and found her whole interaction with me unsatisfactory.
Visited January 2025
Fir Park Medical Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
I do not attend the GP unless absolutely necessary. I attended yesterday for an appointment after having a telephone consultation and the treatment I received was 2nd to none. My appointment was at 11am and I didn't have to wait long to been seen and I was out in no time having been checked over with a course of antibiotics, thank you so much.
Visited January 2025
Fir Park Medical Centre has not yet replied.
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Review titled Customer service
Rated 2 stars out of 5
by Anonymous - Posted on 17 December 2024
I rang today for an appointment, after 129 calls I was greeted by a Receptionist who was rude and unhelpful, you ring as you need help, not to be greeted by rude staff. I get they need to ask information on the reason as to why but they can go about it a different way manners cost nothing
Visited December 2024
Review titled Fir Park Medical Centre
Replied on 08 May 2025
Dear Patient, Thank you for taking the time to leave a review. We apologise that you felt that our receptionist was rude and unhelpful. If you would like to provide us with more information, as all our calls are recorded, we will be able to listen back to this particular call. Yours Faithfully, The Management Team Fir Park Medical Centre
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Review titled Very bad experience
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2024
To continue on from my below feedback I actually went to the doctors personally to see if I would be getting a call back . Only to be advised that the doctor had gone home for the day and was only working the morning , this was never told to me. So I had been sat waiting for a call I was never going to get The customer service, communication between staff is atrocious
Visited November 2024
Review titled Fir Park Medical Centre
Replied on 08 May 2025
Dear Patient, The response to your feedback can be found below on the previous review submitted. The Management Team Fir Park Medical Centre