Finchampstead Practice - Ratings and reviews
Reviews
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Review titled Shambolic practice
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
This surgery is so incompetent terrible receptionist who breach data protection when speaking so loudly the whole of the waiting room can hear every detail appoints are so late meaning if you have to see more than one clinician you are missing one appointment so then have to spend the day waiting to be seen
Visited January 2024
Review titled Finchampstead Practice
Replied on 25 January 2024
Dear Anonymous We are extremely shocked and upset at your comment and very sorry that you have felt the need to publish such a scathing review without speaking to us first. We accept that our reception desk is in an ‘open area’ and have notices advising that anyone can ask to speak to a member of the team away from the reception desk. Unfortunately, due to the nature of General Practice is that sometimes a clinician will run late. Please be assured that if it is you that needed extra time to discuss a medical issue or bereavement it would be given. We hope further contacts you have with our surgery result in a positive experience. Kind regards Julie Murphy. Practice Manager
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Review titled Responsive and Respectful
Rated 5 stars out of 5
by Kim - Posted on 29 January 2024
When I attended Bracknell Healthspace for a blood test, their computer systems were down so I needed a hard copy of my blood test letter. I called Finchampstead Surgery who promptly answered and agreed to email me the letter - this happened straight away. I was able to print it and have my test. I am very grateful for being cared for under this surgery. Thank you to all the respectful and patient staff.
Visited November 2023
Review titled Finchampstead Practice
Replied on 01 February 2024
Dear Kim Thank you for your review. We are happy to hear that we were able to help and you did not need to rebook your appointment, Thank you for your commenting that you are well cared for by our our surgery and that we are respectful and patient, this is greatly appreciated and I will share your review with all of the staff Kind regards Julie Murphy - Practice Manager
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Review titled Exemplary practice
Rated 5 stars out of 5
by Jane - Posted on 24 October 2023
This month has presented us with complex health issues; at every stage - from receptionist to appointments with the doctors and nurses at Finchampstead Surgery, we have been helped promptly, efficiently and compassionately. Many thanks.
Visited October 2023
Review titled Finchampstead Practice
Replied on 25 October 2023
Dear Jane Thank you for feedback and for the taking the time to leave such a positive review. It is great to hear that we have all provided you with a exemplary service and your comments have been passed to the whole team. Kind regards Julie Murphy - Practice Manager
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Review titled Helpful and Caring Practice
Rated 5 stars out of 5
by Sandra H - Posted on 28 December 2022
I have always found the people at this practice extremely professional and helpful. The Reception staff though busy try to work out what is the best way for you to get the treatment required, whether it is a phone call or an appointment in person. The doctors, nurses and paramedics are both knowledgeable and caring, up to date and proactive in their treatment. My parents were with the practice from when it opened and received great care through out their time here. I have been with the practice for nearly two years and cannot speak highly enough of it.
Visited December 2022
Review titled Finchampstead Practice
Replied on 03 January 2023
Dear Sandra Thank you for taking the time to leave a review of our surgery. Your comments are greatly appreciated and have been shared with all of the surgery team. Thank you for acknowledging the role of our reception staff, with the increase in different Health Care Professionals joining General Practice they are best placed to direct our patients to the correct clinician to see them. Thank you again Julie Murphy - Practice Manager
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Review titled Simple blood test
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2022
I attended for a what I thought was a doctors appointment which turned out I was there for a blood test wasn’t disappointed just got it a bit wrong the tex message I received just said appointment So any how I go in mention oh I thought I was here for a blood test …. Well the nurse lost the plot saying I was aggressive my wife and I couldn’t believe what was happening I then when out to make a complaint with reception we’re another lady came out all guns blasting saying she had a very upset nurse totally crazy I did nothing to deserve the total unprovoked unprofessional attitude I received from both members of staff I am very respectful polite at all times and still can’t believe this happened would love to no if anyone else has had a similar experience with one of the nurses that takes your blood thank you
Visited December 2022
Review titled Finchampstead Practice
Replied on 14 December 2022
Dear Anonymous It is VERY rare that one of our clinical staff reports a patient has been rude, threatening, or abusive. We did have an occasion last week where a patient was very intimidating, and his partner made a very rude and derisory comment that reduced her to tears. They were asked to leave her room. We operate a zero-tolerance policy on such unacceptable behaviour and ask all our patients to be kind in what is a very busy health care setting. We have recently conducted a patient survey and over 95% of our patients found our service to good, very good or excellent. If you want to discuss this matter further, please contact myself or one of the Doctors at the surgery Kind regards Julie Murphy - Practice Manager