Field Road Surgery - Ratings and reviews
Reviews
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Review titled Shocking Treatment
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
The NHS keep stating that A&E is busy and it’s because practices like this refuse to see their patients! I have been asking for an appt over a week now. I was sent a text that clearly says appt then when we get there says it’s apparently for a meds review and it’s a tel appt. It does not say this on text says appt at the field rd centre nothing about a mess review or the phone shocking when your so poorly and your partner takes the day off work to speak to doctor. The practice manager is rude, cocky and clearly has issues with communication.she states she called me this morning but I have no missed calls how convenient. She told me changing my attitude would result in getting an appt then offered one for a weeks time! So now we await a call from emergency out of hours as desperate to be seen, headaches, dizziness, blurred vision and blood shot eyes and no balance! The doctor even specified he needed to see me again within in 4 weeks. The pharmacy just called and they also clearly agree that I need to see a doctor! The practice manager who thinks she’s a doctor! Wow! Let’s hope she’s never feeling poorly and needs to be seen by a medical professional! Private health is clearly the way forward it’s a joke shocking service Stainforth !!!!
Visited March 2024
Review titled Field Road Surgery
Replied on 08 April 2024
Dear patient, Thank you for your feedback and we apologise this is the experience you encountered at the surgery. Please note this has been passed on to our Patient Experience Manager for further investigation. If you would like this personally addressed and responded to, please leave your name with the reception team to be passed on so we can look further into the issue and contact you directly to solve this. Thank you, Field Road Surgery.
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Review titled No nurses available at surgery
Rated 3 stars out of 5
by Charles Barry Hill - Posted on 18 October 2023
Asked at reception to be booked in for a blood and urine test and was told to go to the hospital for the tests as the surgery had no nurses at all
Visited October 2023
Field Road Surgery has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Sheila Hill - Posted on 12 September 2023
I was more than happy with the speedy way I was given an appointment to discuss my symptoms . The Doctor really listened and noted all my concerns and organised tests and procedures extremely quickly , I felt I was in the care of a true professional .I was reassured and fully supported in the following days my care is ongoing many many thanks
Visited August 2023
Field Road Surgery has not yet replied.
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Review titled Change of Policy required
Rated 2 stars out of 5
by Graham Snape - Posted on 24 August 2023
Having to attend the surgery more often nowadays, I have found the current policy that is in place for booking appointments absolutely ridiculous. Eg: stood and waited for doors to open, only me in the surgery, unable to make appointment by attending the surgery at this time, but can call. So I called and called and called. Complaining about no one picking up calls reception say we are very busy just keep trying. 15 calls later managed to get through. My point here is that there are enough people in the back taking calls, but policy dictates receptionist is unable to book the appointment for a patient actually stood in front of them?? and back room staff unwilling to come out and book. Patients are having to take time off work to attend the surgery trying to get appointments because when they eventually manage to get through all appointments are gone. This surgery has lost excellent doctors in the past and are running on a shoe string. doctors are calling in sick and more often than not you see a junior doctor or locum. I can tell you categorically that prisoners get better service than patients do. Not acceptable people. Change your policies and actually listen to what patients are saying.
Visited August 2023
Field Road Surgery has not yet replied.
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Review titled Prompt reassuring consultation
Rated 5 stars out of 5
by Sheila Hill - Posted on 14 March 2023
Yes , it can be time consuming to make contact by phone but that just reflects how very busy this surgery is and how many people they are taking care of . Once again ( as I have found before ) , on making contact I recieved an appt same day and had a reassuring consultation with DR Thank you .
Visited March 2023
Field Road Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
Called just after 10am this morning, call was answered within one minute, well structured and clear direction whilst on the call to the correct phoneline, polite and effective Receptionist, appointment bookable in advance at Thorne HC on Saturday. Thank You
Visited March 2023
Field Road Surgery has not yet replied.
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Review titled Gp receptionist... not a Dr.
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2023
I finally got through to the receptionist and explained why I was calling. The Gp receptionist refused me an appointment due to it being a 'dental issue'. I mentioned that I had the same symptoms before and it was an ear infection, that the Dr previously diagnosed me with this and that I thought I'd need some antibiotics. The receptionist condescendingly told me that it was a 'dental issue' once more. I became very frustrated as I was in a lot of pain, wasn't being listened to and I've grown up with ear infections so know when I have one! I am a very anxious person and struggle to make phone calls, this interaction increased my anxiety to the point I talked myself out of contacting the same day health clinic afterwards for support. Today I rang the clinic as I was still in pain and I was referred to urgent care. The Dr was great and treated my ear infection with a prescription of antibiotics. It would be great if the GP receptionist didn't make it such a difficult task to get an appointment and would leave the diagnosis of patients to the Drs and Nurses. I understand they are trying to do their jobs by signposting to the correct services but listen to the patient first. I took a spot in urgent care that could've been used for a more serious matter. This all could've been sorted yesterday if only the receptionist actually listened to what I was trying to say. It has made me feel extremely anxious about my next call to the surgery and it also made me feel I was wasting their time about my health.
Visited January 2023
Field Road Surgery has not yet replied.
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Review titled Impossible getting an appointment after being told to
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
I was recently told by the Surgery to make a face-to-face appointment following two abnormal blood tests. The reception say they cannot book anything more than 1 day ahead and there are never any slots available. She told me to do it online or ring back @ 8.00am, after struggling to register, there are none I can book only telephone consultation. This surgery is a shambles. I guess no Doctors want to work there. How am I to get a face-to-face appointment for something that is likely to involve the possibility of Cancer? Just keep ringing until you are past the point of help. Don't know what to do.
Visited November 2022
Field Road Surgery has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2022
Not for the first time after several attempts to book an appointment managed a phone appointment in four days at 10.30 am rang doctors at 11.15 to check all was ok informed doctor would be ringing at 16.45 rang to check if a problem ? Informed all was fine received text at 5.10 my appointment was cancelled! Wasted my day if the boot was on the other foot and I had failed to turn up for my appointment would that be satisfactory? A lot of the time there are no doctors in the surgery ! Terrible service why after sending a text to you it will not allow a text to be returned ?
Visited April 2022
Field Road Surgery has not yet replied.