Fernville Surgery
Midland Road, Hemel Hempstead, Hertfordshire, HP2 5BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Julia - Posted on 06 July 2023
Id like to say that I have had a very positive experience in relation to Fernville surgery. The receptionists are extremely helpful, and I particularly like the new online / same day appointment service. Replies to online enquiries are very quick, with a call from a GP (or face to face appointment) within a few hours of completing the form. I have received urgent help very quickly, and Im so pleased to belong to this practice.
Visited June 2023
Review titled Fernville Surgery
Replied on 08 July 2023
Many thanks, Julia, I'm delighted you are happy with the practice. We will continue with the online service, which the majority of patients seem to like, and try to make further improvements over time. I'm glad you find the receptionists helpful. We have some new faces in the team, but they all seem to be friendly and helpful. Thanks again for your kind comments. Mark
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Review titled Very good practice
Rated 5 stars out of 5
by Dawn Beaumont - Posted on 23 May 2023
I have unfortunately had to attend the surgery twice in 10 days for different problems and can honestly say that I received excellent service on both occasions. In both cases I initially completed the new online request and got a very prompt response and face to face appointment. Both doctors that I saw are excellent and all the staff that I came in contact with were pleasant and helpful.
Visited May 2023
Review titled Fernville Surgery
Replied on 28 May 2023
Thank you so much for this very kind comment. The online request system does seem to be working well for patients. It helps us identify those who need to be seen face-to-face, so we can provide a service promptly. In other cases we can often resolve the problem with a convenient telephone appointment or advice. Many thanks for taking the time to leave a comment - and I do hope both problems have been resolved. Mark