Fernley Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Princess - Posted on 21 March 2024
Doctors has always listened to my problems and understood me and my pain. Never judgmental. Got me the right treatment All other Doctor are fantastic with all my other children too I can always get appointment. The receptionist are very friendly
Visited February 2024
Review titled Fernley Medical Centre
Replied on 15 April 2024
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Iffat Irfan Deputy Practice Manager Fernley Medical Centre
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Review titled Never answer the call and delayed appointments
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2023
I have called this practise multiple times to book an appointment at 8 but no one picks up. I have tried ringing every 10 minutes till 9 and no one picked up. Today I managed to book an appointment for 12:10 considering the time period I had informed my workplace I’d be back in 30 minutes. I went to the clinic and was informed the clinic is running late by an hour. I was not given such information.. I had to travel from my work and then wait for my appointment for an extra hour. In turn taking an hour and a half off work when I was expected to be back after 30 minutes. I have never had good experience with this practise in the past either.. they never give you an appointment. During Covid time they had called me in for a blood test. I went in the clinic for a blood test via telephone consultation and then was told by the receptionist I am not allowed to be there. They had shunned me away without looking into it or any proper explanation. Extremely uncaring and irresponsible. They do not care about their patients and have no regards towards other people’s commitments. Either close this practise or improve it.
Visited July 2023
Review titled Fernley Medical Centre
Replied on 10 July 2023
Dear patient, Thank you for taking the time to write this feedback. I am sorry to hear you are not happy with the wait times you have experienced. We always aim to provide a caring and approachable environment. Please contact us directly & provide us with more information to investigate this further and resolve any issues you have. Kind regards, Roopa Jayadev Practice Manager/ Business Manager
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Review titled Excellent Patient Care
Rated 4 stars out of 5
by Anonymous - Posted on 21 June 2023
Patient’s care at this surgery is phenomenal. Reception, admin and clinical staff giving care to patients is above and beyond the normal standards. Hope they continue to provide same level of care in future.
Visited June 2023
Review titled Fernley Medical Centre
Replied on 10 July 2023
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Roopa Jayadev Practice Manager/Business Manager
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Review titled Exceptional staff
Rated 5 stars out of 5
by VALERIE BROWN - Posted on 14 June 2023
I was concerned about my mother's deteriorating health following discharge from hospital. I was offered an appointment that afternoon & supported to arrange pain relief and a care referral. The medical practitioner went above and beyond expectations to help and reassure me, undertaking immediate action to facilitate appropriate care and address my concerns.
Visited June 2023
Review titled Fernley Medical Centre
Replied on 15 June 2023
Dear Ms Valerie Brown, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Your feedback is extremely valued & I will share your comments with our practice team. Thank you Kind Regards, Roopa Jayadev Practice Manager/ Business Manager
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Review titled Great Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
I would like to give 5 star to the new Deputy Practice Manager for her Great sense of responsibility. I had few issues in regards to appointments and other areas . wanted to speak to a senior member of team she came downstairs personally and listened to my concerns with empathy. she then call me next day to provide me with an outcome of my concern. I Must say she is an asset to Practice Great Job.
Visited March 2023
Review titled Fernley Medical Centre
Replied on 04 May 2023
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. We have shared your comments with our Deputy Practice Manager. Kind Regards, Roopa Jayadev Practice Manager/Business Manager
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Review titled It’s time Fernley Medical got a Knighthood
Rated 5 stars out of 5
by No - Posted on 01 February 2023
Fernley Medical is the best in the Country . December 2022 and January 2023 I was fast tracked to Hospital for a serious condition . Can’t say enough about all our Doctors , Receptionists and Ordering Staff . Should be given a Knighthood. Mary Dolan
Visited January 2023
Review titled Fernley Medical Centre
Replied on 04 April 2023
Dear Mary Dolan, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I have shared your comments with our practice team. Kind Regards, Roopa Jayadev Practice Manager/Business Manager
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Review titled Waiting time is really bad
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
We had to wait an hour even though we had an appointment. Not very good when you have an appointment.
Visited October 2022
Review titled Fernley Medical Centre
Replied on 25 October 2022
Dear patient, Thank you for taking the time to write this feedback. I am sorry to hear you are not happy with the wait times you have experienced. We always aim to provide a caring and approachable environment. Please contact us directly & provide us with more information to investigate this further and resolve any issues you have. Kind regards, Roopa Jayadev Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
I have been having long term treatment for my mental health from one GP in particular at this practice and have been extremely grateful and amazed by the level of care i have consistently received. My concerns have always been taken seriously and the GP has always acted in my best interests and made prompt referrals to the appropriate places to ensure i receive the best care possible. I would highly recommend this practice and will continue to receive care here myself as it is very rare to come across a GP or any other medical professional who genuinely cares about their patients and will go out of their way to bring some sort of comfort to their patients lives. The smallest gestures can make the biggest differences to someone’s life and i am beyond thankful always for everything this GP has done for me.
Visited June 2022
Review titled Fernley Medical Centre
Replied on 25 July 2023
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Your feedback is extremely valued & I will share your comments with our practice team. Thank you Kind Regards, Roopa Jayadev Practice Manager/ Business Manager
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Review titled Absolutely Wonderful
Rated 5 stars out of 5
by M M Stack Dolan - Posted on 30 June 2022
I can’t say enough how terrific all our doctors are . Receptionist are ordering staff are, all so welcoming , all rooms spotless clean. We are so lucky to have such wonderful Surgery
Visited June 2022
Review titled Fernley Medical Centre
Replied on 12 July 2022
Dear M M Stack Dolan, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Roopa Jayadev Practice Manager/Business Manager
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Review titled Best practice
Rated 5 stars out of 5
by Harpreet Singh - Posted on 11 June 2022
Staff is always help full when needed a appointment. The services that I receive from this surgery is excellent.
Visited June 2022
Review titled Fernley Medical Centre
Replied on 12 July 2022
Dear Mr Harpreet Singh, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I have shared your comments with the practice team. Kind Regards, Roopa Jayadev Practice Manager/Business Manager