Fenland Group Practice
The Surgery, 4 Cathedral View, Manea, March, Cambridgeshire, PE15 0GNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unorganised and unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 15 April 2025
Called to book an appointment received an appointment by text 5 mins later scheduling a face to face appointment for 5mins time. How I'm expected to get to a surgery within 5 minutes I have no idea. Instead I was given a telephone appointment where the doctor said it was difficult to diagnose without having face to face. Was told to call back if it got worse I called back a week later as it got worse and was preventing me going into work.would not provide a same day appointment even though I stated it was urgent. Ending up calling 111 instead. Have also had issues getting prescription sent to pharmacy. Took 4 phone calls over 3 days for the dispensery team to send a prescription which they advised each time they would do but didn't.
Visited April 2025
Review titled Fenland Group Practice
Replied on 17 April 2025
Dear Anonymous, Thank you for taking the time to share your experience. I'm very sorry to hear about the difficulties you encountered—this is certainly not the level of service we aim to provide, and I completely understand your frustration. Receiving a face-to-face appointment scheduled at such short notice without the ability to reasonably attend is clearly not helpful, and I apologise for that. We'll be reviewing our appointment booking process to make sure timings are appropriate and communication is clearer in future. It’s also concerning to hear that you struggled to get a timely follow-up appointment when your symptoms worsened, and that this ultimately led you to call 111. While our services are in high demand, we recognise the importance of urgent access, particularly when symptoms are impacting your ability to work. Your feedback will be shared with the clinical team to help us reflect on how we prioritise and respond to these situations. Finally, I’m sorry for the delay in getting your prescription sent to the pharmacy. Repeated calls and delays like that are frustrating and inconvenient, and we’re looking into why that happened so we can avoid similar issues going forward. If you're open to it, we’d welcome the chance to speak with you directly so we can fully understand what went wrong and make sure it’s addressed. Please contact the complaints team if you'd like to discuss further. Thank you again for raising these concerns. Sarah Fox Managing Partner
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Review titled Brilliant doctor
Rated 5 stars out of 5
by Laura - Posted on 18 October 2024
Wonderful surgery and doctors. I recently saw a doctor who recommended I explored the ADHD and ASD assessments and this is a very positive step forward for me, as these assessments would help clarify the support I need moving forward. She was incredibly understanding and helpful and set a good amount of time aside to talk me through the process. Very appreciative of the help I’ve been given, thank you.
Visited October 2024
Review titled Fenland Group Practice
Replied on 18 October 2024
Thank you so much for your comment Laura, I will pass this on to the team. It is always good to hear when patients have a good experiance
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Review titled Excellent Surgery
Rated 5 stars out of 5
by Jane - Posted on 05 July 2024
I had an appointment with the nurse following a foot injury and she was professional, friendly, listened , gave excellent advice and even booked my next appointment for me. I could not have asked for more. A credit to the practice
Visited July 2024
Review titled Fenland Group Practice
Replied on 08 July 2024
Thank you for your kind comment, I will pass this on to the team. It is always nice to here that people are happy with our service, the team work very hard to support all our patinets.
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Review titled Lovely GP Practice
Rated 5 stars out of 5
by Jane - Posted on 05 July 2024
The doctor i saw was welcoming, friendly, approachable and really listened . She was reassuring, and after a thorough check I left feeling happy and calm. ( a lot different to when I went in!) Her GP bedside manner was excellent
Visited June 2024
Review titled Fenland Group Practice
Replied on 08 July 2024
Thank you for your comment, I will pass this on to the team, they are always really pleased to get positive feedback.
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Review titled Fantastic Service and Patient Care
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
Deepest gratitude and appreciation for the exceptional service and reassurance that was provided to both myself as a parent, but most importantly my child (the patient) when visiting the GP. The delivery of outstanding person centred care was exceptional, and professional. The service that the GP provided throughout the process was above and beyond. Prompt responses, willingness and follow up to go that extra mile was very impressive and thought of. My child now wishes to thank the GP personally for resolving his symptoms, and for making them feel well again. A big thank you from us as parents in replacing the fear that he once had, to replacing it with trust and recovery. Your professional approach was truly remarkable, and gratefully appreciated. I would highly recommend this practice, and the service it has offered. Thank you!
Visited May 2024
Review titled Fenland Group Practice
Replied on 24 May 2024
Thank you for your kind review - we always try our best and I am very happy to hear that your child had a good experiance with us.
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Review titled Great Nurse
Rated 5 stars out of 5
by Joanne ONeill - Posted on 14 May 2024
I saw a nurse who amazing. She was professional, understanding, efficient and caring. A credit to fenland group practice.
Visited April 2024
Review titled Fenland Group Practice
Replied on 15 May 2024
Dear Joanne Thank you for your comment I will pass this on to the nurse that you saw. We agree, she is a wonderful nurse. Kind regards FGP
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Review titled Nurse practitioner at Manea is very rude
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2024
I recently needed to contact the practice as I was unwell. I was very impressed when I was first in the queue on the phone and reception answered very quickly afterwards. My usual practice couldn’t see me as they were closed for training but an appointment was scheduled at the Manea practice. This was with a nurse practitioner who I found to have no bedside manner. As I had been poorly for seven days, I required a “fit note” for my employer. The nurse queried if I really needed the note, (why would I be visiting in the first place and requesting a fit note if I felt well enough to work!?) She begrudgingly wrote me one, putting a reason on the note that was not why I needed to be signed off which showed she wasn’t listening to my concerns during the appointment. She told me that she “shouldn’t be doing this, other clinicians wouldn’t give a fit note for this.” Had she been listening to me during the appointment she would have heard why I felt the need to be signed off. I came away from my appointment feeling very upset. The au I was treated was the last thing I needed when feeling poorly.
Visited March 2024
Review titled Fenland Group Practice
Replied on 08 April 2024
Dear Anonymous I am very sorry that you had a bad experience. Your feedback is very important to us. Unfortunately as you have not given me your name I cannot investigate your complaint, we have a few ANP's who have worked at Manea recently so I am unsure which one it would be. It is never our intention to cause upset, and if you would like to send me your details, I am happy to investigate this for you. You can do this either in writing or by using the link on our website. Kind regards Sarah Fox Executive Manager
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Review titled Really good doctor Dr eu too
Rated 5 stars out of 5
by Keith Pope - Posted on 12 February 2024
Having seen doctor too very recently for an arthritis worry. I was very pleased he actioned a referral right away for both the specialist and for micro suction. I recieved the both today. Which is brilliant. Since we moved here 3 years ago we have had really good positive support. All the staff are helpful and kath in the dispensary is brilliant. Even when I have attended in an agitated state, they have helped. Thank you.
Visited February 2024
Review titled Fenland Group Practice
Replied on 19 February 2024
Dear Mr Pope Thank you so much for your kind review, we are always trying our best and your comments are very much appreciated. I will pass on your feedback to the rest of the team Kind regards Sarah Fox Executive Manager
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Review titled Poor service
Rated 1 star out of 5
by Liza Webster - Posted on 13 February 2024
I contacted the surgery on the 8th of January to make an appointment for ongoing abdominal pain. I had to fill out a triage form and was given an appointment on the 8th February!! As the pain was getting worse (as mentioned on my triage form) I had to pay to see a private GP who referred me immediately for a colonoscopy and a CT scan - both of which I had done before the appointment date given to me by Fenland Group. I am now just awaiting those results.
Visited January 2024
Review titled Fenland Group Practice
Replied on 19 February 2024
Dear Ms Webster Thank you for your comments. I am sorry that you had to wait for a GP appointment. Unfortunately we cannot compete with private providers timeframes. We do appreciate that the additional houses being built across Fenland has meant that all the local services are under increasing pressure and we are doing our best to combat this. We have recently recruited 3 additional GP's who will be starting over the next few months, and we hope that this will help with some of the capacity issues that we are currently getting. Kind regards Sarah Fox Managing Executive