Farnham Park Health Group
Farnham Centre For Health, Hale Road, Farnham, Surrey, GU9 9QSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Farnham Park Health Group.
Reviews
-
Review titled Good practice but difficult to access
Rated 3 stars out of 5
by Paul Anderegg - Posted on 04 October 2023
Poor access to services. Medical services are good but access via online services is very poor, eg Patches is down, again and appointments cannot be booked. The only thing that works is hanging on the phone at 11.00. I seriously wonder how many less persistant people die quietly each year after giving up trying to access their GP. Please will somebody contact me to tell me if I am doing something wrong and how as a patient I should access important but non urgent services. I am aware of currerent pressures but if you are telling patients that they have access services through an onlne service, it needs to be usable. Thank you.
Visited October 2023
Review titled Farnham Park Health Group
Replied on 17 October 2023
Dear Mr Anderegg, I’m sorry you were dissatisfied with the access via our online services, that Patchs was down, and you were unable to book an appointment. I understand that after placing your request online you were subsequently contacted and offered an appointment the following week. I would like to thank you for raising your concerns with us. It is important that we hear from patients when things have gone wrong as this can help us learn and make improvements. If you would like to speak to me in person to discuss the matter further, I would be happy to arrange this. I can be contacted via nehfccg.adminfphg@nhs.net. Thank you for taking the time to leave a review on your recent experience. Kind regards Anne Green Practice Manager
-
Review titled Disgraceful
by Anonymous - Posted on 24 May 2024
Unfortunately I no longer have anything good to say about this practise. I have been with them for over 50 years and I totally agree with another patient that since the merging if feel this practise is no longer fit for purpose. It makes me angry every time I look at the sign saying they will not tolerate abuse. They clearly have no idea how far they push people. I hate confrontation of any sort but I did in fact loose my rag one day over the phone when they called trying to cancel my appointment (for the third time) saying that I should never had been given the appointment in the first place. Being the third time they had done this and each time they called me on the same day to cancel but this time I was having none of it and said I'd be there for my appointment and the doctor can explain exactly why he was cancelling again. He told me very sheepishly that it had been a mistake (whatever). Just simple things like trying to get results (is like trying to get blood out of a stone) seem to be too much of a task for them. I was loosing the will to live with this practise and have finally move to another practise. I guess the next will be the same as they say to each review,,,,,,, we are sorry to hear this, don't bother, just try and get yourselves sorted because your service is a disgrace
Visited October 2023
Review titled Farnham Park Health Group
Replied on 14 June 2024
Dear Patient, Thank you for bringing these issues to our attention. We are truly sorry for the challenges you've faced and would like to address your concerns directly. Please could you write to us at frimleyicb.adminfphg@nhs.net detailing your experiences? This will help us better understand the problems and make the necessary improvements. Your feedback is invaluable to us, and we are committed to enhancing our services. We look forward to hearing from you and hope to resolve these matters promptly. Kind regards Anne Green Practice Manager
-
Review titled A Caring Practice
Rated 5 stars out of 5
by Martyn Harriss - Posted on 23 June 2023
The practice team take every effort to provide a superb service to the community. Although they cannot be everything to everyone, they do their very best. The GP’s aspire to provide a family doctor service, getting to know their patients and providing care to a very high standard. They know they need to change to improve, but they are working hard to achieve their goals for the benefit of their patients. Thank you.
Visited June 2023
Review titled Farnham Park Health Group
Replied on 26 June 2023
Dear Mr Harriss, Thank you so much for taking the time to leave a review on the service you have received at Farnham Park Health Group. We really appreciate that you have noted the efforts made by the practice team and that we are striving to do our best for our patients in the community and change and adapt to patient’s needs. I have passed your feedback on to the team here and it really does make a difference to the staff to know their hard work is recognised. Thank you once again. Kind regards Anne Green Practice Manager
-
Review titled Does not help much
Rated 1 star out of 5
by Sue - Posted on 01 June 2023
I have been with this GP for nearly 18 years, the service is not getting better but worse. Difficult to see doctor, took me 2 weeks still could not get appointment, the Patch is just rubbish and don’t get response. The reception does not help much. This GP does not give travel vaccines which are free from NHS, but instead asked us to pay on the travel clinic. Most GPs do travel vaccine which are free from NHS. There are 4 travel vaccines which are free and NHS suggested to get them from Gp, but unfortunately this GP does not do it and asked us to pay at travel clinic instead.
Visited May 2023
Review titled Farnham Park Health Group
Replied on 04 September 2023
Dear Sue, Thank you for leaving your feedback on the appointment system and Patchs, the new online tool at Farnham Park Health Group. I’m sorry that you experienced difficulties in getting an appointment. We are working with our reception team to ensure all patients are responded to in a timely manner when they have submitted a request. The practice continued giving NHS travel vaccines but ceased offering private travel vaccines last year due to nursing staffing and sickness, to enable us to concentrate on offering core services to our patients. lf you would like to submit a request, the practice nurse will be able to help you. Thank you for taking the time and trouble to leave a review. We are constantly reviewing our appointment system and the service we offer to our patients and hearing from our patients and their experience is important to us. Kind regards Anne Green Practice Manager
-
Review titled The service getting worse
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Very difficult to make appointment. They have new system called Patch, does not help, worse than ask my GP system. Seems they don’t care, didn’t do much to help.
Visited May 2023
Review titled Farnham Park Health Group
Replied on 12 June 2023
Dear Patient, I’m sorry that you are having difficulties in making an appointment at the practice and that you found Patchs worse than our previous online system,AskmyGP. All requests are triaged that day by our duty doctor and our reception team will then contact you to make an appointment. As you haven’t left your name, I have been unable to audit our system regarding your request. If you would like to speak to me in person about this , then please contact me via nehfccg.adminfphg@nhs.net Kind regards Anne Green Practice Manager