Farnham Park Health Group
Farnham Centre For Health, Hale Road, Farnham, Surrey, GU9 9QSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Such an improvement
Rated 5 stars out of 5
by Liz SMITH - Posted on 04 June 2025
I have had to come to the surgery a lot recently with my partner and have been impressed by the recent changes that are obviously working. Listening to other patients talking it is obvious that getting an appointment is so much quicker and that being able to choose who you want to see means the whole process is much easier. The receptionists are doing a sterling job and the only suggestion I have is that if the doctors reception is closed, please make sure clear instructions are given on the door where to go and what to book in for at the nurses reception. I actually left my partner in the corridor (in the company of other elderly patients who were confused by where they needed to go) and went to find out. The confusion was caused by making sure you told the receptionist you were there for an ultrasound, that booking in your self was not just for the nurses but also the doctors who were seeing patients. Thank you also to the member of staff who put up the board signing the way to where the GPs were which was very successful, as I didn’t know there was a corridor linking the two places! Well done to all the staff at a time when it has been a difficult changeover which you have achieved very well. The practice is excellent overall as I found out recently when I had a number of problems to solve. Within 36 hours of receiving my email, the previously unavailable medication came through my letter box and my queries were answered. Five stars in my opinion.
Visited June 2025
Review titled Farnham Park Health Group
Replied on 05 June 2025
Dear Liz, Thank you so much for taking the time to leave such a thoughtful and detailed review. We're delighted to hear that you've noticed the improvements at the surgery and that the recent changes are making a real difference to patients’ experiences. It's great to know that faster access to appointments and the ability to choose who to see have helped make the process easier for you and others. Your kind words about our reception team are greatly appreciated—they work incredibly hard and will be pleased to hear their efforts have been recognised. Thank you also for your constructive feedback regarding signage and directions within the building. We understand how important it is to ensure clarity, especially for those who may be unfamiliar with the layout. We're glad the new directional board was helpful, and we’ll take on board your suggestions to improve this further. We’re especially pleased to hear that your recent issues were resolved quickly and that you received the medication and support you needed in such a timely manner. Your “five stars” mean a great deal to us. On behalf of the whole team, thank you again for your kind feedback and support. Kind regards Anne Green Practice Manager
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Review titled New System is Great!
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2025
With the new system I was able to get an appointment on the same day, within 2 hours of filling out my online consultation. The surgery is very well run. The check in touchscreens are simple to use. The GP is friendly, personable and happy to help. A very smooth visit!
Visited June 2025
Review titled Farnham Park Health Group
Replied on 05 June 2025
Dear Patient, Thank you for taking the time to leave a review of our new online triage system. We're pleased to hear that you had such a positive experience and were able to secure an appointment within just two hours of submitting your request. We also appreciate your kind words about the surgery being well run, and your recognition of the GP as friendly, personable, and helpful. Your feedback has been shared with the team, and it truly means a great deal to us. After all the planning and effort that went into launching the new system, it's incredibly rewarding to know that it's working well from a patient’s perspective. Thank you once again for your encouraging feedback. Kind regards Anne Green Practice Manager
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Review titled still waiting for an appointment
Rated 2 stars out of 5
by carolyn - Posted on 18 March 2025
I was told by a consultant that I had to see my GP. I have asked 3 times now - each time being asked to resubmit on Patches by reception. Still no response -- being assessed by triage!! I believe I will be seeing the consultant again before I get to the GP. And they say they are taking on new patients. They can't even deal with the ones they have got!
Visited February 2025
Review titled Farnham Park Health Group
Replied on 29 March 2025
Dear Carolyn , Thank you for leaving your review and brining this to our attention. We are sorry that you have been waiting for an appointment following your consultant advising to see your GP. If you would like to speak to us in person to discuss the matter further, we would be happy to arrange this. We can be contacted via nehfccg.adminfphg@nhs.net. Kind regards Anne Green Practice Manager
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Review titled Unacceptable delay for 'face to face' appointment.
Rated 3 stars out of 5
by Jean Morton - Posted on 20 February 2025
My request for an appointment to see a doctor regarding the sharp pains in my ankle which have been gradually getting worse has been put on the Priority Appointment List. The date I've been given is in 3 weeks time to see a paramedic. By this time there may be serious damage requiring major interventions. Is this a way to force me to visit the A&E department at Frimley, if so there is no wonder hospitals are being overwhelmed.
Visited February 2025
Review titled Farnham Park Health Group
Replied on 27 February 2025
Dear Mrs Morton, Thank you for leaving your feedback and sharing your concerns about the wait time and the impact this may have on your condition. Clinical triage decisions are based on the information given by the patient at the time of submitting the request. If your symptoms have worsened significantly, we strongly encourage you to contact us again so we can reassess your situation. If you would like to speak to us in person to discuss the matter further, we would be happy to arrange this. We can be contacted via nehfccg.adminfphg@nhs.net. Thank you for taking the time to leave a review on your recent experience. Kind regards Anne Green Practice Manager
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Review titled System does not work
Rated 1 star out of 5
by Michael Parks - Posted on 27 December 2024
On 16 Dec 2024 I attempted to contact the surgery and was advised by the automated system the best method would be to leave a message to the doctor who will then respond, this I did. Within a reasonable time I had a confirmation from receptionist saying that my message had been triaged by a clinician who will contact me soon. To date (27 Dec 2024) I have had no response. Thank you.
Visited December 2024
Review titled Farnham Park Health Group
Replied on 04 January 2025
Dear Mr Parks Thank you for bringing this matter to our attention. We sincerely apologise for the delay in responding to your message and for any inconvenience this may have caused. We note that, since leaving your review, you have had an appointment at the practice. We truly value patient feedback and appreciate you taking the time to share your experience, as it helps us to identify areas for improvement and ensure we provide the best possible care. Kind regards Anne Green Practice Manager
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Review titled Very caring and I felt listened to
Rated 5 stars out of 5
by Clare - Posted on 26 September 2024
I had an appointment to talk about peri-menopause symptoms and I was very pleased with the care I received. The GP listened to me and I felt that I was being taken seriously. We went through all of the options and the risks and benefits. The GP made sure that all my questions were answered. At no time was I made to feel rushed. I know that it can be difficult to get an appointment and they often run late, but the care that I received in the GP office was excellent.
Visited September 2024
Review titled Farnham Park Health Group
Replied on 28 September 2024
Dear Clare, Thank you so much for your kind review. We really appreciate your thoughtful feedback and are pleased to hear that you felt listened to and had a positive experience discussing your symptoms. It’s also good to know that the GP was able to answer all your questions, helping you feel comfortable and unrushed during your appointment. The entire team at the practice work extremely hard to provide the best care they can to our patients. I have shared your feedback with them, and we thank you again for taking the time to share your experience. Kind regards Anne Green Practice Manager
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Review titled Extreme wait time & poor communication
Rated 2 stars out of 5
by K Beil - Posted on 15 February 2024
I had an appointment to see a GP yesterday. There was no one at reception due to staff shortage per a posted sign. I checked in 15min prior to my appointment time; after 45 min of waiting, I went next door to the nurses reception to ask if they could check on my appointment (as directed by staff sign). Whilst there the GP called me in which I missed and the nurses reception told me hurry back and you’ll go straight in. I went back and continued to wait a further 20min and did not see the GP until 1 hour and 5min past my original appointment time. The GP was barely apologetic and spent less than 4min with me. She put in a referral for an x ray and assured me if I walked over to radiology right then the referral is instant and on the system so I would be seen. I went over to x ray and they had no referral for me from the GP. The x ray department told me this bad communication was very common of this GP group. I had to go back over to the nurses reception who then had to message the Dr again to put in the x ray referral. By this point the x ray department had closed and I have to make a return visit. Thankfully the x ray department gave me their direct line to call them as, again, they said it was common of this group to not put in referrals correctly and I should call ahead to make sure it was actually put through. It was honestly one of the most frustrating experiences I’ve ever had with the NHS for what should have been a very straightforward visit.
Visited February 2024
Review titled Farnham Park Health Group
Replied on 21 February 2024
I am extremely sorry to hear of your recent experience at Farnham Park Health Group. Unfortunately, we had staff sickness on the day you attended. I can see from your records that the GP you saw did raise the x-ray form at the time of consultation, however, it was not saved in the system which was human error and was why the x-ray department couldn’t view it. I would like to apologise again for your experience at the surgery and to thank you for bringing it to my attention. If you would like to speak to me in person to discuss the matter further, I would be happy to arrange this. I can be contacted via nehfccg.adminfphg@nhs.net. Thank you for taking the time to leave a review on your recent experience. Kind regards Anne Green Practice Manager
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Review titled "Good call" by GP
Rated 5 stars out of 5
by Ian Southey - Posted on 27 February 2024
My son who has complex needs is prone to UTIs, and we often submit samples for testing. On this occasion the GP, who had not met him before asked to see him. A thorough examination, including questioning us as he could not communicate, led to him recommending he go straight to hospital. Upon arrival we were taken straight through to re suss where our son was immediately placed on IV medication and fluids. He remained for 24 hours and was allowed home to complete his recovery. This was what is commonly known as "a good call" from the GP for which we are extremely grateful.
Visited February 2024
Review titled Farnham Park Health Group
Replied on 28 February 2024
Dear Mr Southey Thank you for leaving your feedback regarding the care of your son, when he was seen at Farnham Park Health Group and subsequently admitted to hospital. I am so pleased to hear he is back at home and making a good recovery. Thank you for taking the time and trouble to leave this review which I have shared with the team at Farnham Park Health Group. Kind regards Anne Green Practice Manager
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Review titled Total disdain shown to my condition and my simple request
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
My recent fast track cancer referral has resulted in the consultant increasing the dosage of my medication. However despite the urgency, and despite my history of self managing the dosage of this medication for the last 20 years, the practice stonewalls and refuses to authorise the prescription until it receives the letter. Since I cannot control that, I asked for an appoinment. I got "There are no appointments before Xmas" ie before about 3 weeks. On phoning the hospital, they agree that this Should be a simple matter. The practice tells me that one of the partners refuses.
Visited December 2023
Review titled Farnham Park Health Group
Replied on 28 December 2023
Dear Patient, Thank you for leaving your review. I’m extremely sorry to hear you were dissatisfied with the service at Farnham Park Health Group and felt your condition was handled with total disdain at your simple request. I understand your consultant had advised an increase of medication, but the practice had not prescribed this as they had not received the consultant’s letter. I am aware you contacted the practice directly. The consultant’s letter was subsequently received, and the issue has now been resolved. If you would like to speak to me in person to discuss the matter further, I would be happy to arrange this. I can be contacted via nehfccg.adminfphg@nhs.net. Thank you for taking the time to leave a review on your recent experience. Kind regards Anne Green Practice Manager
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Review titled Terrible Booking Service
Rated 1 star out of 5
by Peter O'Brien - Posted on 04 December 2023
The booking system is unbelievable. I have had to chase up while trying to book an appointment on five separate occasions and am currently two weeks in on waiting to hear back for an appointment they requested I make. I have ongoing health problems which are being dragged out as it takes weeks for them to reply to an appointment request and then you have to wait a month to actually have the appointment. Planning on investigating new doctors as I am in constant pain and am still waiting for a diagnosis after over a year of this terrible Service.
Visited November 2023
Review titled Farnham Park Health Group
Replied on 27 December 2023
Dear Mr O’Brien, I’m sorry that you were dissatisfied with the booking system at Farnham Park Health Group and had to chase up booking an appointment on five separate occasions. I can see that after leaving your review on 4th December you were offered an appointment and have seen your usual GP. If you would like to speak to me in person to discuss the matter further, I would be happy to arrange this. I can be contacted via nehfccg.adminfphg@nhs.net. Thank you for taking the time to leave a review on your recent experience. Kind regards Anne Green Practice Manager