Family Medical Centre (Sood) - Ratings and reviews
Reviews
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Review titled excellent dr at GP
Rated 5 stars out of 5
by Vanessa Williamson - Posted on 02 May 2024
Went in for a head cyst removal - i was super super nervous about getting this removed on top of my head in a very noticeable place. The dr was fantastic, calmed and reassured me throughout the experience. The procedure was done within 20 minutes, i felt no pain and we had good conversation to distract me during the procedure. Thank you to my cyst Doctor and his lovely health care assistant who just made the whole experience easy, calm and enjoyable in a funny way! More doctors and health care assistants like you guys!!
Visited May 2024
Review titled Family Medical Centre (Sood)
Replied on 03 May 2024
Dear Vanessa, Thank you for your lovely review I will pass it on to the doctor and HCA. Elizabeth Pain ( Practice manager)
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Review titled Fast response
Rated 5 stars out of 5
by Kaan H. - Posted on 05 February 2024
He has strong communication skills and repeat my prescription. Asked me couple of questions about treatment.
Visited February 2024
Review titled Family Medical Centre (Sood)
Replied on 09 April 2024
Dear Kaan. Thank you for your positive comments. I will pass them on to the clinician involved. Elizabeth Pain Practice Manager
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Review titled Phone call and text
Rated 2 stars out of 5
by Derrick England - Posted on 16 October 2023
I had a doctor ring me back regarding my problem as I had tests done at the hospital they couldn't find anything, but was still having the same issues, so I asked whether I could have a second opinion he said I could but it will take a year as they are very busy, I agreed to that. But on Sunday I received a text message saying I wasn't allowed a second opinion now, I'm not happy at all not being allowed a second opinion, but finding out by a text message, he's been my gp for over 30years, yes the text said at the hospital doctor is going over everything to see if they have missed anything, but being told in a text message is not the way to do it
Visited October 2023
Review titled Family Medical Centre (Sood)
Replied on 09 April 2024
Thank you for your feedback Mr England. I will ring you to look into this further. Elizabeth Pain Practice Manager
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Review titled Took over an hour before my call was answered
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Called the surgery, was in the queue for 58 mins. Looks to be a recurring theme from the Google reviews. This is totally unacceptable, it's impossible to book an appointment or to simply contact the surgery without taking a half day from work.
Visited March 2023
Review titled Family Medical Centre (Sood)
Replied on 09 April 2024
I am sorry you had such a long wait. We have just changed telephone systems and are still customising it. We do now have a call back facility which allows you to keep your place in the queue without hanging on to the phone . This system will automatically call you back when you reach the top of the queue.
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Review titled Doctor's and nurses are outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2022
I love the surgery. The doctors are very good and friendly. The receptionists is another matter. You call the surgery, not feeling well (why else would you call the doctor) and you get greeted like you are dirt on a shoe over the phone. If you can’t handle it working with people find another job! I know you guys must be busy but don’t speak to people that way. No compassion, no friendliness absolutely terrible. And then they just close to phone on you without saying bye. So incredibly rude. And it’s not the first time this has happened. What’s the matter with you guys ? People don’t feel good calling you in the first place don’t make it even worse
Visited August 2022
Review titled Family Medical Centre (Sood)
Replied on 05 January 2023
Thank you for your positive feedback regarding the doctors at FMC . We have taken on board your comments regarding reception and have undertaken additional training as well as looking at the management of stress and workload.
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Review titled Diabetes Week
Rated 5 stars out of 5
by Lynn Irvine - Posted on 14 June 2022
Congratulations to staff on an excellent exhibition. Useful to me, a diabetic for around 15 years, and informative to newly diagnosed.
Visited June 2022
Review titled Family Medical Centre (Sood)
Replied on 14 June 2022
I am so glad that you found the displays interesting and informative. We are trying to raise awareness and are holding drop in sessions on 14th and 16th June 2022 12:00 - 1.30 where patients can drop in to discuss their risk of diabetes and ask the nurses any questions they may have about any aspect of diabetes.
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Review titled Good communication
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
I'm not very good at going to the doctors because I'm sad all the time and the GP Practice has been extremely good at communication (I'm not).
Visited May 2022
Review titled Family Medical Centre (Sood)
Replied on 09 April 2024
Thank you for your positive review. We try to offer a variety of ways of communicating to reflect the needs of the population