Fallodon Way Medical Centre
13 Fallodon Way, Henleaze, Bristol, Avon, BS9 4HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic service from start to finish
Rated 5 stars out of 5
by Jack - Posted on 20 March 2025
First class. E-consult leading to telephone consultation, face to face consultation and examination, bloods then prompt text with results. I couldn’t have hoped for better and very impressed. Particularly impressed with the Dr who dealt with me/ this process - review doesn’t allow names, but should also like to add that dealings with all staff here (for kiddie) issues have been similar.
Visited February 2025
Review titled Fallodon Way Medical Centre
Replied on 24 March 2025
Dear Jack, Thank you so much for your feedback, we appreciate you taking the time to let us know about your positive experience. We are thrilled that our Practice process was to the high standards we strive for, for both yourself and your children. Fallodon Way Management Team
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Review titled Very good
Rated 5 stars out of 5
by Roland reeves - Posted on 25 January 2025
It was good took photos of footnote lady doing job thanks did not have to wait very long no more details
Visited January 2025
Review titled Fallodon Way Medical Centre
Replied on 29 January 2025
Dear Roland, Thank you so much for your positive feedback. We aim to deliver to highest standard of patient care we can. It is wonderful to hear about your positive experience. We hope you are feeling better. Fallodon Way Medical Centre
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Review titled Excellent care
Rated 5 stars out of 5
by Barbara - Posted on 05 February 2025
I had an emergency appointment by Doctor who sent me immediately to Southmead where I had an emergency surgery same day. Thank you so much to her. The outcome could have been so different. Fallodon Way surgery staff are the best. I am 83 and always had great treatment there.
Visited January 2025
Review titled Fallodon Way Medical Centre
Replied on 06 February 2025
Dear Barbara, Thank you so much for your kind words and feedback. We really appreciate you taking the time to comment on your experience and are so pleased it was such a positive one. We hope you are feeling better and recovering well after your surgery. Fallodon Way Management Team.
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Review titled Excellent nurse service
Rated 5 stars out of 5
by Nigel Stone - Posted on 03 January 2025
The nurse was excellent and did all the things I wanted her to do. I would recommend her to anyone. The was not a fault I could find with her.
Visited January 2025
Review titled Fallodon Way Medical Centre
Replied on 06 January 2025
Dear Nigel, Thank you so much for your feedback, we really appreciate it and are so pleased your experience with us was a positive one. I will circulate this to our staff. Many thanks Fallodon Way Management Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Patricia Boith - Posted on 15 January 2025
Made contact quickly on a very busy Monday morning! Phone call received the same morning with follow up in depth conversation on the same afternoon really reassuring me. Follow up appointment for tests very quickly arranged. Everyone involved could not have been more helpful, efficient and professional.
Visited January 2025
Review titled Fallodon Way Medical Centre
Replied on 29 January 2025
Dear Patricia, Thank you so much for your lovely words. We are so pleased you had a positive experience at our Practice, it is certainly something we strive to achieve. We hope you are now feeling better. Fallodon Way Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anthony Hopton - Posted on 15 January 2025
A return session with the Physiotherapist wh itch was most constructive, but surprisingly it included a session with the duty Doctor. This really brought further reassurance to my visit as I was given details for me to arrange an x-ray appointment all at the same time. Such service and attention could not be bettered. A satisfied customer!!
Visited January 2025
Review titled Fallodon Way Medical Centre
Replied on 29 January 2025
Dear Anthony, Thank you for such a wonderful review. We are so pleased to hear you had a positive experience, something we strive to achieve on a daily basis. We hope you have managed to arrange an x-ray appointment and are feeling better. Fallodon Way Management Team.
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Review titled Helpful and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
I popped into the surgery this morning to ask for a print out summary of some recent blood tests. The receptionist was very helpful and produced my summary within minutes of asking. I was then admonished by who I can only assume is the practice manager or Admin manager, for not printing it out from the NHS app myself at home. I asked how this was possible and she replied she had no idea but knew it was possible. On review it seems you can only print documents from the app, not results. So thank you to the receptionist but no thanks on this occasion I'm afraid, to her colleague.
Visited January 2025
Review titled Fallodon Way Medical Centre
Replied on 03 February 2025
Good afternoon, Thank you so much for your comments. We welcome all feedback and appreciate you taking the time to get in touch. We are pleased you were able to get a copy of your test results so promptly. I will pass the information on the the team regarding the NHS App and printing test results and documents. We will ensure this is treated as a learning exercise. Fallodon Way Management Team
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Review titled Doctors E consult and Appointmemt
by Anonymous - Posted on 16 January 2025
I put a econsult through to the said doctors I had a reply with a doctors appointment . I arrived today No appointment ! It is on my NHS app Face to Face Went to reception and she looked up and said there isn’t appointment here The lady was lovely but said no appointment made i showed her my app and she said i don’t understand why that has happened and said You have to ring up in the morning at 8 o’clock on separate occasion i have had this happen to me Twice and turned up and not appointment made but on my app there is one booked by the doctor Is it someone being a joker in the practice Previous time i left and 2 days i collapsed and ended up ill in southmead hospital I feel i am being let down by Falladon WayWhat is going on with the practice ,it has gone down hill and doctors are leaving The Doctors that has been there a long time! why o why I feel pretty rough losing weight can’t eat ! because of choking ! I will wait and see what happens to me ! My husband is very upset about this I have been so let down again 3 weeks now i would have been waiting and i am sure i am not the only one feeling like this !So sad !!
Visited January 2025
Review titled Fallodon Way Medical Centre
Replied on 29 January 2025
Please be assured we take all feedback seriously, aiming to learn from them and improve our services. We sincerely apologise that you feel you have not received the the high standard of care we strive to achieve. In this instance, we are not able to help with your comment on individual care received in this way. however, we would like to be able to follow up on your points therefore please could I ask that you follow this link: https://www.fwmc.org.uk/contact, in order to submit your details which will be dealt with by our Clinical Complaints Lead.
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Review titled V good practice
Rated 5 stars out of 5
by Gerard Treacy - Posted on 07 December 2024
Well managed and helpful consultation and pneumonia jab. Everything went as planned with plenty of reminders.
Visited December 2024
Review titled Fallodon Way Medical Centre
Replied on 16 December 2024
Dear Gerald, Thank you very much for your positive feedback, we really appreciate it. We are pleased you received efficient service. We hope you are feeling ok after your vaccination and consultation. Fallodon Way Management Team
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Barely sat down and my name was called on the screen. Once I went to see the practice nurse I was in and out in less than 5 minutes.
Visited November 2024
Review titled Fallodon Way Medical Centre
Replied on 26 November 2024
Thank you so much for taking the time you send this lovely post. We really appreciate your feedback. Fallodon Way Management Team