Fallodon Way Medical Centre
13 Fallodon Way, Henleaze, Bristol, Avon, BS9 4HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Service
Rated 5 stars out of 5
by Clare Warbis - Posted on 14 May 2025
Attended this morning with my adult daughter. I would like to thank the lovely lady on reception who was welcoming, friendly and had a great sense of humor ( which was used appropriately). So welcoming, so helpful and generally an all round good egg. Thank you for being so friendly. ( Wednesday 0830 14.5.25)
Visited May 2025
Review titled Fallodon Way Medical Centre
Replied on 16 May 2025
Dear Clare, Thank you so much for your wonderful feedback. We appreciate you taking the time to let us know about your experience and we are so pleased it was such a positive one. We know who you are referring too and your comment has been sent to her. We hope you/your daughter are feeling better. Fallodon Way Medical Centre
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2025
I have had a lot of negative experiences experiences with many GPs here. This has sadly now outweighed the positive. I have a disabled child and as a carer, advocating for the health of my child or me has been less than ideal. Failure to contact back on results saying urgent referral needed. Unable to perform seemingly routine tests on my son for ongoing medical issues forcing us to go private. However, when faced with previous failures leading to my son developing sepsis you are left with no choice. Again today for my own care, despite being promised a prescription to be sent out to enable me to get a prescription to alleviate pain from shingles - nothing has been sent. A phone call, images sent but no action by the GP. Who are the people who this GP service is prioritising? Why do they treat my son’s health like it doesn’t matter. We have had better service in previous years at times but it seems pot luck as to which GP you get. Increasingly, however the trend is towards a lower level of service.
Visited May 2025
Review titled Fallodon Way Medical Centre
Replied on 27 May 2025
Dear Patient, Thank you for taking the time to feedback on your experience(s). Please be assured we take all comments and feedback seriously, aiming to learn from them and improve our services. We sincerely apologise that you feel that you, nor your son, have received the the high standard of care we strive to achieve on a daily basis. In this instance, we are not able to help with your comment on individual care received in this way. However, we would like to be able to follow up on your points therefore please could I ask that you follow this link: https://www.fwmc.org.uk/contact, in order to submit your details which will be dealt with by our Clinical Complaints Lead. Fallodon Way Medical Centre
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Review titled Always friendly
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2025
I have been with the practice when we went to Henleaze Avenue so l am at Fallodon Way since the beginning of the practice.I am very happy to say that through all that time and all my medical problems the care and the treatment and advice from every single person at the practice has been exceptional ,so a very big thankyou to everyone from me.
Visited April 2025
Review titled Fallodon Way Medical Centre
Replied on 25 April 2025
Good morning, Thank you very much for your kind words. We are delighted that your experiences with us over the years have been ones of positivity and you receive the care we strive to give on a daily basis. We appreciate you taking the time to write this, thank you. Fallodon Way Medical Centre
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Review titled Fantastic consultation
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2025
Just wanted to say how impressed I was with the GP who saw my daughter yesterday, I only have positive things to say. She was warm, empathetic and knowledgeable, and left us both with such a sense of confidence. I would highly recommend her!
Visited April 2025
Review titled Fallodon Way Medical Centre
Replied on 01 May 2025
Good morning, Thank you so much for your kind words and taking the time to send a review. We are so pleased that you and your daughter had such a positive experience. I will pass this praise to our GPS. Fallodon Way Management Team
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Review titled As always very helpful
Rated 5 stars out of 5
by Suzanne Phillips - Posted on 01 May 2025
It was for a blood test . I was able to book this in line . The nurse was on time and was able to get blood from me with a butterfly needle . A friendly and efficient procedure . As always
Visited April 2025
Review titled Fallodon Way Medical Centre
Replied on 01 May 2025
Dear Suzanne, Thank you for taking the time to send a review and for your kind words. We are so pleased that this, along with your past experiences, have been so positive. Something we strive for on a daily basis. We hope you are feeling better. Fallodon Way Management Team
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Review titled Achieving the care that we all want
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2025
As the daughter of an elderly patient this practice is achieving want we all want from the NHS. Multiple medical tests and excellent wound care have got my Dad back to health. He was probably close to needing a hospital visit but they have managed to keep him at home. All excellent and I must give the professionals on reception a shout out as they got Dad in to see the nurse with one call from me. That set him on the route to recovery. Welldone to everyone including microbiology and the GP who responded to the blood test results. He is so much better - walking up and down to town!
Visited March 2025
Review titled Fallodon Way Medical Centre
Replied on 13 March 2025
Good afternoon, Thank you so much for your kind words and positive feedback, we really appreciate it. We are so pleased your Dad is feeling better! Fallodon Way Medical Centre
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Review titled Great Doctors ( Especially sc )
Rated 5 stars out of 5
by Brendan McKenna - Posted on 06 March 2025
I have had problems with my toenails and feet & my most recent experience was sorted by being prescribed an Oral treatment.
Visited March 2025
Review titled Fallodon Way Medical Centre
Replied on 07 March 2025
Dear Brendan, Thank you for your positive feedback, we really appreciate it. We hope you are feeling better. Fallodon Way Management Team
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Review titled Disappointed with e-consult
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2025
I have generally received excellent service from this practice. However last Monday I needed to seek medical support for a condition that was becoming worse& thought e-consult would give the opportunity to provide fuller details for GP’s consideration. I was surprised that it was the physiotherapist that responded but my consultation seemed quite thorough & I was told it needed to be referred to GP so I then expected contact. 3 days later I had heard nothing so contacted surgery to follow up and asked if it could be logged that my condition was continuing to get worse rather than better. Told my best option was to ring at 8.00am next week to book a Dr appointment if I wanted an earlier review. So really a waste of time as I could have done that last Monday and would probably have seen a Dr before now.
Visited March 2025
Review titled Fallodon Way Medical Centre
Replied on 24 March 2025
Please be assured we take all feedback seriously, aiming to learn from them and improve our services. We sincerely apologise that you feel you have not received the the high standard of care we strive to achieve. Our eConsult service is once that is often efficient and popular so we are sorry this has not been the case for yourself. In this instance, we are not able to help with your comment on individual care received in this way. however, we would like to be able to follow up on your points therefore please could I ask that you follow this link: https://www.fwmc.org.uk/contact, in order to submit your details which will be dealt with by our Clinical Complaints Lead. Fallodon Way Management Team
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Review titled Good resolution from the admin team
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
A member of the admin team kindly sorted out my patient access account which is much appreciated. It means I will not have have to call the surgery unnecessarily as I have the information I need. Thank you!
Visited February 2025
Review titled Fallodon Way Medical Centre
Replied on 04 March 2025
Good afternoon, Thank you for your kind words and positive feedback. We are pleased we could help with your enquiry. Do let us know if you need any other help with it and we will be happy to help. Fallodon Way Management Team
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Review titled Always helpful and efficient.
Rated 4 stars out of 5
by Ken Temple - Posted on 27 February 2025
Latest visit was for a blood test. Had to wait only 15 mins in the waiting room, then a charming nurse who took my blood very carefully and cheerfully. Thank you!
Visited February 2025
Review titled Fallodon Way Medical Centre
Replied on 27 February 2025
Dear Ken, Thank you for our kind words, we appreciate you taking the time to do this. We are pleased you had a positive experience with us during your appointment. Fallodon Way Management Team