Everest House Surgery
Everest House, Everest Way, Hemel Hempstead, HP2 4HYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Everest House Surgery.
Reviews
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Review titled Very rude administration member
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
I had to contact the surgery on behalf of my 88 year old mother in law regarding some stockings for her legs that are swollen and one has a dressing on thru gave her 4 but 2 got soiled and as we weren't told we had to wash them we discarded them she rang me to tell me in no uncertain terms she couldn't have any more and that she would have to wash them she was very rude this isn't the first issue we have had my mother in law is hard of hearing and needs her old hearing aids replaced audiology at St Albans were amazing said they'd send someone to her home but they needed her gp's surgery to check her ears for wax so my husband went round to tell them and they refused to do it even after audiology emailed her as well they are still refusing they are awful and I would rather not have a GP than go there
Visited July 2024
Review titled Everest House Surgery
Replied on 01 August 2024
Dear Anonymous I am sorry to read of the issues you have experienced when contacting the practice on behalf of your mother-in-law. We would very much like to look into this more and resolve these issues and to do so would kindly ask you to email everesthouse@nhs.net with her details. Many thanks Lisa Flaherty Practice Manager
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Review titled Seen on same day
Rated 4 stars out of 5
by Anonymous - Posted on 03 June 2024
I called the surgery to make an appointment for my baby but was told they were at capacity and I had to call 111. 111 referred me back to the surgery as an emergency and the team at Everest house responded really well putting me through to the doctor, my daughter was then seen that day by her own doctor. I was very pleased about this as the surgery was clearly short staffed but made sure to get her a quick appointment. I'm also really grateful that we still have assigned family doctors at this surgery, as I know many places no longer do. It makes a real difference to see a doctor who has known me since my childhood, who I trust and respect, and who now also sees my daughter. I feel Everest house is working really hard in very difficult times for the NHS.
Visited June 2024
Review titled Everest House Surgery
Replied on 15 August 2024
Dear Anonymous Thank you for taking the time to share your recent experience of the practice. Whilst we do not like to signpost patients away from the practice there are times where we need to consider how we manage the influx of incoming requests and ensure timely access to the correct clinical services. I was reassured to read that our systems are working effectively and safely and hope that your daughter is now feeling better. Kind regards Lisa Flaherty Practice Manager
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Review titled Awesome Practice
Rated 5 stars out of 5
by Adrian Foster - Posted on 02 May 2024
My wife and I have been with Everest house for over 45 years and while we have always been pleased with the service we have observed a highly noticeable improvement in the last year! Everyone is really helpful, friendly and kind in dealing with us. Nothing is too much trouble and they all go out of their way to ensure we get exactly what we need as patients. Our experiance today with your receptionist who is always happy and friendly to my wife who especially appreciated her help today in dealing with an urgent appointment. Added to this last week both of the nurses we dealt with were, as always very attentive in their dealings with us with a great sense of humour. We have changed to a new Doctor, who has does her best and the speed she has processed the procedures and special requests is much appreciated. We would like to thank you all for your help and support under the very difficult circumstances and expectations you have to manage with limited resources.
Visited May 2024
Review titled Everest House Surgery
Replied on 15 August 2024
Dear Mr Foster Thank you for taking the time to leave a review of the practice. We have indeed been working hard over the last 12/18 months to recruit additional clinical staff, increase our appointments and change our daily operating model for allocating on the day appointments. Our staff have undergone many hours of training and worked through all the challenges and changes that we have thrown at them during this period and I will certainly share your kind comments about their professionalism and care towards patients. Kind regards Lisa Flaherty Practice Manager
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Review titled Lovely reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
Reception staff very professional and friendly from the first point of call on telephone to when I booked in. Thank you reception.
Visited May 2024
Review titled Everest House Surgery
Replied on 15 August 2024
Dear Anonymous Many thanks for your feedback on our wonderful reception team. Your kind comments are much appreciated. Kind regards Lisa Flaherty Practice Manager
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Review titled Amazing staff
Rated 5 stars out of 5
by Steven Tregale - Posted on 08 May 2024
Today I had to ring my GP surgery and I have to say how happy I am with the help I received. I had a few issues that needed addressing and I was given all the correct advice and information required. In fact, whenever I've needed to telephone in to the surgery or have visited, I've always found the staff to be quite lovely and very helpful. It can be difficult to get an appointment (particularly face to face), however this is the case everywhere and obviously they have no control over how busy it is. They all deserve a medal.
Visited May 2024
Review titled Everest House Surgery
Replied on 15 August 2024
Dear Mr Tregale Many thanks for taking the time to share your review of our practice. I am pleased to read that you were happy with the help received from our staff. We do recognise that at times it can be hard to obtain appointments but we have now completed recruitment of an additional GP who started in June and hope that this eases some of the pressure with regards to demands for appointments. Kind regards Lisa Flaherty Practice Manager
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Review titled Thorough examination
Rated 5 stars out of 5
by Christie Dent - Posted on 05 April 2024
As a perinatal mother I suffer with anxiety, my daughter is unwell and the paramedic who saw her as an emergency was absolutely amazing! They were extremely professional, thorough in there examination, caring and compassionate. I came away from the appointment feeling like my child was well looked after, and I'd like to thank you
Visited April 2024
Review titled Everest House Surgery
Replied on 30 August 2024
Dear Ms Dent Thank you for taking the time to share your recent experience of an appointment at the practice. I will share the feedback you have given with our Paramedic. Many thanks Lisa Flaherty Practice Manager
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Review titled Helpful GP
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
Despite finding it extremely hard to get an Appointment with a GP, the doctor I saw then managed to speak with the cardiology department within days of me seeing her and finding out a test result for me which I had been waiting 6 months for and worrying about. Thankyou for listening to me.
Visited April 2024
Review titled Everest House Surgery
Replied on 01 May 2024
Dear Anonymous Thank you for taking the time to share your feedback. We do understand the frustrations of patients at this time with our limited resources but are pleased to hear that when seen your care was well managed and you have had answers to your worries. We are working hard to improve access to appointments and hope that your next experience of the practice is more positive in that regard. Kind regards Lisa Flaherty, Practice Manager
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Review titled A pleasant experience
Rated 5 stars out of 5
by Carlene - Posted on 26 April 2024
I was totally impressed with how the Dr handled and dealt with my very complex little girl. She has additional needs and he was able to do her observations without making her distressed (which is a first!). I was very satisfied with his assessment and next steps and would highly recommend him. Thank you for such a pleasant experience, it’s really comforting to find a Dr who can adjust their practice to support a child with SEN.
Visited April 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Carlene Thank you so much for your kind feedback! We’re delighted to hear that the doctor was able to provide such a positive and comfortable experience for your daughter. It’s so important to us that every patient, especially those with additional needs, receives care in a way that makes them feel at ease. We truly appreciate your recommendation and will be sure to pass on your thanks to the doctor. Kind regards Lisa
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Review titled Outstanding practice
Rated 5 stars out of 5
by Kevin - Posted on 01 May 2024
My doctor possibly saved my leg, I’m struggling with mental health issues and I had an accident with caustic soda , I didn’t attend hospital straight away because as I was mentally unstable but my doctor issued the correct meds asap whilst on a visit to her with my mental health, had surgery 4 days later but the damage could have been so much different Thank you so much
Visited April 2024
Review titled Everest House Surgery
Replied on 01 May 2024
Dear Kevin Thank you for taking the time to share your positive feedback which I will ensure reaches your GP. We hope that your leg continues to heal and hope that you are feeling much better in yourself. Kind regards Lisa Flaherty, Practice Manager
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 23 April 2024
My doctor is very good. Listens to you and cares what you say. Sorted out some problems with my medication and re referred me to the hospital as I wasn’t satisfied with the last hospital appointment
Visited April 2024
Review titled Everest House Surgery
Replied on 04 November 2024
Thank you for taking the time to share your positive feedback. We’re pleased to hear that you had a good experience with our team, and we’re grateful for your kind words. Kind regards Lisa Flaherty Practice Manager