Everest House Surgery
Everest House, Everest Way, Hemel Hempstead, HP2 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Hazel - Posted on 06 June 2023
Contacted the surgery this morning , such a lovely kind ,helpful lady on other end of telephone , she found me an appt for today . Thank you so much , keep up the good work!!
Visited June 2023
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Hazel Thank you for such lovely positive feedback about a member of our reception team. We hope that your appointment went well and you are now feeling better. Kind regards Lisa Flaherty Practice Manager
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Review titled Difficult to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I phoned at 8 am and was in a cue that took 50 minutes before it was answered, I was then told to go online and fill out details of my illness which I did, then I was informed by the website that I had to ring the surgery for an appointment, I don’t feel well at all and I don’t need this added stress to get seen by a doctor.
Visited June 2023
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Patient I am sorry to hear that your experience of the phones and eConsult was disappointing and resulted in additional stress when trying to seek help. I do hope that your experience with the doctor has you now feeling better and that subsequent contacts with the practice have showed some improvement now that we have implemented a new phone system and triage model. Kind regards Lisa Flaherty Practice Manager
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Review titled Good communication
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
Really prompt service following a blood test - text message received the same day with reassurance that my tests are improving. Thank you.
Visited May 2023
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Patient Thank you for your feedback. We are pleased that your results showed improvements in your health. Kind regards Lisa Flaherty Practice Manager