Essex Lodge
Greengate Street, Plaistow, London, Greater London, E13 0ASContact details and opening times
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Reviews
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Review titled Fake appointment
Rated 1 star out of 5
by Arpad - Posted on 10 August 2023
Good afternoon. I don't really understand what is going on with this GP practice to be honest. I booked an online consultation appointment last Friday and they gave me a time slot for 14:30 on a Saturday, which previously I was informed they are not open. Regardless to this I was waiting for the call to have a prescription which never happened although I made time for the afternoon for this, cancelling other things. I had to call 111 to organise an urgent care and they did what the GP should have been. I even got a confirmation text for this appointment. I also had a week ago another appointment booked for this Friday coming at 17:30 as I'm working Monday to Friday. They took all my details and gave me a doctors name and everything also, got a message confirmation about the booking too. I called them today saying I cannot make it tomorrow and I would like to cancel it. The person at the desk said she cannot find my appointment and by the way the doctor in on annual leave anyway. I was shocked because first of all both cases I have been lied about the appointment and also, its a common decency to let me know if something is changing in the schedule. I'm not even sure if I should call them again because I got false information both times.
Visited August 2023
Review titled Essex Lodge
Replied on 24 March 2025
Dear Arpad, Thank you for the feedback. I understand that you shared the very same concerns on another platform where it was addressed. I am sorry to hear about your experience. We are open on a Saturday until 1pm, and we run a clinic from 8am- 11am. This could have been an IT error as there was no reason for an appointment to be offered at 2:30 pm. We wouldn't change an appointment without informing the patient. Please also note, we are a HUB site for other services, eg. Pain clinic, Urgent care, 111 service. We apologise for the inconvenience caused. If you would like to discuss this further, please email the practice at info.essexlodge@nhs.net requesting it be forwarded to the Practice Manager. Kind regards Shima Haque ( Practice Manager)