Ernesettle Medical Centre - Ratings and reviews
Reviews
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Review titled Worst practice in the Uk
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
Unable to get through on the phone, did an consult and was advised to call 111, called 111 who told me to call my doctor, this surgery are not taking any calls (automated message as there is a 60 minute wait).
Visited February 2024
Review titled Ernesettle Medical Centre
Replied on 01 April 2024
We are sorry to hear that you have not had a positive experience, when contacting the surgery. We take all feedback seriously and would be happy to investigate. If you could kindly email- d-icb.mayflower-governance@nhs.net. We can review this in more detail for you and feedback. Many thanks, Mayflower MG.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
I had never been to ernesettle practice as I normally go to a practice in St budeaux. I only wish I had gone there before as I felt this practice to be so much better in only a few visits than I experienced in all the years at my other practice. To come out of a surgery where you feel relaxed and listened to was an absolute delight. From receptionist who were lovely ,to the doctor who I seen, and the hca who took my blood. They honestly made a huge difference on my experience of having to visit about a medical problem. This surgery shows empathy and compassion, which is something so many lack. Would recommend anyone who is offered this practice as an alternative to go there.
Visited March 2023
Review titled Ernesettle Medical Centre
Replied on 10 March 2023
Dear Patient, Thank you for taking the time to provide this positive feedback about your experience at Ernesettle medical practice. It is great to recognise the staff who are working really hard to make patients feel they have been listened to and treated with compassion. I invite you to provide future feedback directly into our online form on our website under "have your say". We value feedback from patients and use it to continually learn and improve. I will share your feedback with the staff and once again thank you for taking the time to write. Yours sincerely, Jo, Head of Governance and Improvement