Enderley Road Medical Centre - Ratings and reviews
Reviews
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Review titled Appointment system
Rated 3 stars out of 5
by KAPILA PATTANI - Posted on 18 April 2024
I recently had an unfortunate experience with the appointment system at a GP practice. Despite of logging and calling several times during their operating hours, I was unable to reach anyone to schedule an appointment. When I finally did get through, the receptionist advised she can not book the appointment call 111 if you are in too much pain . The lack of accessibility and long wait times for appointments are deeply concerning, especially for those in need of immediate medical attention. The GP practice needs to address these issues promptly to provide better service to its patients.
Visited April 2024
Enderley Road Medical Centre has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 26 February 2024
Enderley Road Medical Centre certainly seems to be going downhill ever since implementing this patches booking system! An example I have was this morning when I phoned up to inform the receptionist that I have no access to my email currently in order to reset my patches log in to book an appointment. I asked in this case can I be assisted on over the phone (as it suggests in the phone options) however apparently if you have a patches account, you are not able to be assisted with a booking via reception!? I queried this about a month ago I was able to do this when my internet connection was down. I was then told that the criteria has changed!? I said if that’s the case what happens with elderly if they don’t have online access? I was told they make an exception in those cases as that’s part of this criteria. I would say this would count as discrimination in this case. I have been a patient of this medical centre for 40 years and have never seen it this bad. I’m not sure if this was lazy reception work or bad management, but it needs looking in to!!
Visited February 2024
Enderley Road Medical Centre has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Alice Cowan - Posted on 08 February 2024
I was rather nervous about this appointment but both the nurse and doctor carrying out the minor surgery were excellent. Theg were kind, caring, thorough, efficient, put me at ease, and explained everything clearly. The whole procedure was painless. The doctor also referred me to the hospital and I received a text within an hour to say this had been done. Thank you both so much for your expertise, efficiency and bedside manner. I wouldn't hesitate to recommend this practice.
Visited February 2024
Enderley Road Medical Centre has not yet replied.
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Review titled 5 stars !
Rated 5 stars out of 5
by Rosanna - Posted on 18 January 2024
Great experience from booking to the actual procedure. Super kind nurse who was friendly and helpful all the way through. The doctor who did the minor op for me was outstanding . Well done ladies you put me at ease and made the whole thing more pleasant. Thankyou !
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2024
Thank you for your feedback and uplifting comments. The team do work very hard to ensure patients feel at ease and receive the best possible care.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2024
The receptionists are friendly and efficient. The doctors have always been extremely kind and helpful. An outstanding practice.
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 30 January 2024
Thank you for taking the time to leave your feedback and your positive comments that demonstrate how hard the team strive to provide excellent patient care
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Review titled Awful terrible useless Practice
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Can never get appointments. Will be complaining to the primary care trust as patches is never open, can never get through on the phone as the line is "always busy". Worst part is they tell you to go to a walk in centre but a walk in centre can't actually refer you to the hospital so tell me what to do now. Things need to change this is absolutely ridiculous
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2024
Thank you for your feedback. Please contact the surgery to discuss this further to ensure a satisfactory outcome for you. Please also visit our website that explains our appointment system in full. https://www.enderley.nhs.uk/health-information/appointments/
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Review titled Very good practice
Rated 5 stars out of 5
by Priscilla Kadzere - Posted on 19 January 2024
I got the appointment over the phone and it was very quick. My smear was comfortable the practice nurse was very gentle and also touched on other things though I had only gone in for a smear. She weighed me and gave me details of where I can go and execersice which was great
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 30 January 2024
We aim to improve the health, well-being and lives of those we care for and this is clearly demonstrated by our excellent nursing team in your feedback, thank you.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
Enderley road medical centre provides poor service. All the staff & doctors are non-supportive. Highly dissatisfied with the level of service I have received. Should raise complaint to The General Medical Council / Regulation of General Practice Programme Board or NHS. Instead of medical treatment, we only get more trouble from the Enderley road medical centre. sharing experience with any new patient looking to register with GP practice is to stay away from Enderley road medical centre, they only give trouble & nothing else.
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 22 December 2023
Thank you for your feedback and I am sorry to hear that you are dissatisfied with our service. Please contact the Practice and ask to speak to the Supervisor or the Management Support Team in order for us to explore this further to ensure you receive a satisfactory outcome.
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Review titled I cannot get an appointment because of receptionist
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
In the last 2 years, I have been trying to get several appointments with the GP, but I was asked to go online. I went online, but the website was unavailable. I can die waiting for the application to be available to make an appointment in case I am able to use the website. Is this normal type of service provided for tax payers when the health issue is in the middle? Hopefully I will find another GP practice tomorrow morning.
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for your feedback and we are sorry to hear that you are not satisfied with our service. Should access to our appointment system not be accessible to you via Patchs, please telephone the surgery and speak to one of our care navigators who can offer you an alternative option.
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Review titled Seamless experience
Rated 5 stars out of 5
by Barbara R - Posted on 07 December 2023
I can’t thank the doctor and health care assistant who did my small surgery today enough. I’m not able to post names here but they made me feel so at ease and made an experience that should be uncomfortable enjoyable. Thank you ladies!
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for taking the time to leave your review . The team strive to provide excellent patient care and this is reflected in your positive feedback.