Emersons Green Medical Centre
St. Lukes Close, Emerson's Green South, Bristol, Avon, BS16 7ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Almost impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2025
This practice is impossible to work with. They claim their new e-consult system gets an appointment within 72 hours but that's just nonsense. I waited for over a month with no reply so I submitted another and I then recieved an appointment after 2 weeks! The available hours to book appointments are frustratingly limited. I weep for people with conditions that makes booking appointments difficult because this system is dreadful.
Visited March 2025
Review titled Emersons Green Medical Centre
Replied on 25 March 2025
Thank you for your feedback. We introduced the new triage system knowing that it would be inevitable there would be teething problems. Our quote of 72 hours for a response was not for an appointment within 72 hours, and I apologise that our communications have not been clear on this point. Within 72 hours we will either provide a date and time of an appointment, or send an acknowledgment with confirmation we will be in touch when we can offer an appointment (no need to remind or send a further eConsult. Our website has been amended accordingly.
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Review titled not fit for purpose
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
I need regular blood tests - I have been attempting to contact the practice for almost 4 weeks without success. The telephone is constantly engaged and every day the eConsult states no appointment are available. This is probably the worst GP practice in the area, if not the country!
Visited March 2025
Review titled Emersons Green Medical Centre
Replied on 25 March 2025
Thank you for your feedback. We understand how frustrating it can be trying to get through on our phone lines. Whilst we have a full team of Care Navigators taking calls in our Hub, we do receive a large numbers of calls. We do offer a call back facility (for numbers not withheld) to avoid the wait on the phone.
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Review titled Horrible gp service
Rated 1 star out of 5
by Fed up - Posted on 08 July 2024
Been trying to get a prescription and was promised a call back today as had no no medicine since Saturday not been called back yet getting worse by the hour just tried to call and was cut off get your surgery together it’s shocking the two people I have spoken to were very nice and polite but nothing has happened and I am very ill
Visited July 2024
Emersons Green Medical Centre has not yet replied.
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Review titled Appointment
Rated 3 stars out of 5
by Maria Simeone - Posted on 13 June 2024
Today was a good experience. I didn’t wait long. The doctor was quick and efficient. I had a dodgy looking mole. He has made an urgent referral.
Visited June 2024
Review titled Emersons Green Medical Centre
Replied on 07 August 2024
Thank you very much for your feedback. It's always good to hear of a patients positive experience with us.
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Review titled If there was zero stars you deserve it
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
Firstly, I want to congratulate you for being officially the worst GP in Bristol. I must say it didn’t surprise me to see that rating. You misdiagnosed me at least three times within the last two years. Your lack of organization is evident everywhere. The system to book appointments only on Wednesdays, requiring patients to spend most of the morning waiting for a few hours in a queue, is absolutely crazy and highly inefficient. Overall, a very disappointing experience
Visited March 2024
Review titled Emersons Green Medical Centre
Replied on 07 August 2024
Thank you for your feedback. I am sorry to hear that you feel you are not getting the best care or service from us. It would be good to try and investigate your case further with regard to the misdiagnosis, if you wish us to do this can I ask you to submit a formal complaint; please see our website on how to do this. We have tried to look at different ways of offering our routine appointments, they are currently offered from 10am on a Wednesday. However, whilst we have come up with different ideas unfortunately they require more time and staff resource, which we currently don't have in the current "climate". Our new phone system does offer a call back system so that our patients can avoid waiting in the telephone queue.
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
I visited the surgery this morning to request an appointment, was told to ring after 2 (why couldn't I make an appointment there and then?). Rang after 2 to be kept holding on for 25 minutes whilst some irritating man kept telling me how important my call was. After 25 minutes was informed my position in the queue was 20!! I hung up. I am in pain but apparently that is something this practice do not consider is important enough to warrant an appointment with a doctor. I am fortunate enough to have family who are willing to pay for me to see someone privately, many are not that lucky.
Visited September 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Are there are GP's working here?
Rated 1 star out of 5
by Mrs J Langdon - Posted on 30 August 2023
Husband and I have tried multiple times to get appointments without success. When my husband did eventually manage to get one (after 3 weeks of calling every Wednesday at 2pm as advised), they had no record of it when he turned up. Now rearranged for mid September. This was a follow up, and was supposed to happen within a certain time frame which has now passed. I asked for a telephone appointment and was told there are none available and they had no idea when they would be available to book, maybe this Wednesday, maybe next Wednesday.....Push Doctor link sent to me and appointment booked for today. I logged in to find it had been cancelled and is again rearranged for tomorrow. So far, the only medical advice I've received is from the receptionist who said 'it's probably nerve damage'...thanks but a GP opinion would be great!!
Visited August 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Christopher Bird - Posted on 24 August 2023
I was running late to get to the surgery on time, about an hour. On my arrival I explained to the receptionist my dilemma. The lovely lady asked me to take a seat, she sent an email to the doctor and within 10 mins I seen by a nurse and had my injection and left. Thank you for your amazing service
Visited August 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Kind and considerate attention
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
Lovely welcome which set the tone for an easy conversation and dive into the issue at hand. I felt cared for, supported and we came to a decision for treatment that suits me perfectly.
Visited June 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Great if you have the right Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2023
The good doctors appointments go quick but if u can get one of the good doctors, then I found him very understanding, caring and compassionate. So it's worth waiting abit longer to get the doctor you want.
Visited June 2023
Emersons Green Medical Centre has not yet replied.