Eltham Medical Practice - Ratings and reviews
Reviews
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Review titled Understaffed and unable to provide basic services
Rated 3 stars out of 5
by Anonymous - Posted on 03 November 2023
I had a surgery at Queen Elizabeth and they asked my dressings to be checked and changed by a nurse at my GP practice. 2 days in a row this practice has been unable to give be an appointment and has asked me to go to ugent care for it instead. They have 1 nurse to serve a vast region and high number of patients. Extremely dissapointing.
Visited November 2023
Review titled Eltham Medical Practice
Replied on 06 November 2023
Dear Patient, Thank your for your feedback. Please accept our apologies that we were unable to offer you a nurses appointment, but unfortunately, one of our nurses left the practice and although we do actually have 2 nurses at the moment, we are short of appointments. We are in the process of recruiting another nurse, but until we are fully staffed in our nurses team and, so you get the correct care we would advise you either go urgent care or to the out of hours hub to get your dressing checked and changed. If you would like to discuss this further please contact the surgery and ask for our patient liaison officer. Regards EMP
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Review titled Terrible place!
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2023
Hard to get an appointment, once the appointment slots become available to book you have to wait about 6 weeks to actually see a Dr. Test results are sent via SMS with no offer of a follow up appointment, or even a call from the Dr to discuss treatment or further tests; the patient has to phone T H E M to T R Y to get an appointment. The whole thing is a shambles! Can’t wait to get a job with private healthcare!
Visited October 2023
Review titled Eltham Medical Practice
Replied on 06 November 2023
Dear Patient, Thank you for your review. Please accept our apologies that you felt the service was not satisfactory. Our appointment books are open 4 weeks in advance for routine appointments, but do offer same day for urgent appointments. Test results can be viewed on the NHS app or sent via text if requested once the clinician has read them and there is no further action needed. If we received your result and the clinician needs to see you to discuss the results or further treatment, then we will contact you to book an appointment. If you would like to discuss this issue further please contact the surgery and speak to our patient liaison officer. Regards EMP
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Review titled Dangerous
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Life protecting medicine was removed without warning from my mother’s dosette box and I was sent a text asking to make a GP appt? My mother has dementia and therefore asking to do this is virtually impossible. We are paying a fortune on Carers for repeated trips to and from the pharmacy trying to get to the bottom of what an earth is going on. Then they want a phone consultation with a Gp again with carer present? This was despite a booked in medical review just a few days later??. The automation is chaotic, stressful time consuming and frustrating. And completely pointless for a frail lovely someone with dementia.
Visited September 2023
Review titled Eltham Medical Practice
Replied on 06 November 2023
Dear Patient, Thank you for your feedback and please accept our apologies. So we can discuss the issue further please contact the surgery and speak to our patient liaison officer. Regards EMP
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Review titled Excellent service
Rated 5 stars out of 5
by Cara Goldsmith - Posted on 09 August 2023
I have had to deal with the surgery quite a bit lately and I have found it to be excellent. I have all of my e-consults answered promptly. Yes I do have to wait a few weeks for an appointment but that is due to high demand. If I need a same day appt I make sure I’m up and calling the practice at 8am to get one simple as that. The reception staff have always been lovely and helpful whenever I have had to speak with them and the doctors have always been great at dealing with my issues. I can’t fault them at all. I have been at this practice on and off since I was a child and never once had an issue with anyone there. Keep up the great work :)
Visited August 2023
Review titled Eltham Medical Practice
Replied on 11 August 2023
Dear Cara. Thank you for your feedback, I will ensure your positive comments are passed to the relevant team members. Eltham Medical Practice
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Review titled Great Care
Rated 5 stars out of 5
by Mara Golden - Posted on 24 August 2023
My mother had been unwell. I was greeted by a very friendly receptionist who asked about my mother and suggested that with the info provided should be seen on the same day. An appointment with their ANP was made for 30 mins later. The ANP was fantastic. A very thorough history and examination was performed followed by and urgent ultrasound referral and blood analysis. Following the results of the ultrasound and bloods, not only was my mother referred for an urgent CT the ANP took the time to contact me to let me know of the findings. The whole process to date has been seamless. Thankfully looks like all is ok! Excellent service in my opinion
Visited July 2023
Review titled Eltham Medical Practice
Replied on 29 August 2023
Dear Mara Golden, Thank you for your feedback, I will ensure your positive comments are passed to the relevant team member. Eltham Medical Practice
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Review titled Horrible, useless reception-
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
Void for any cost! Reception team is useless- they only make your life more difficult, make so many mistakes and honestly dont bother to help - every call with them is a proof of no common sense at all, they waste your time and NHS money and resources, making everything so complicated for no reason. The worst GP you can find - do jot join or you will literally need to stress a lot to get anything done. Reception team is acting like they are doctors and try to make a decisions for you for no reason- honestly a joke.
Visited July 2023
Review titled Eltham Medical Practice
Replied on 11 August 2023
Dear patient, Sorry you felt our service wasn't satisfactory this time, if you would like to discuss your issues directly with the practice please contact our Patient Liaison Officer use this link below https://www.elthammedicalpractice.nhs.uk/triage/feedback-and-complaints/
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Review titled A shambolic surgery
Rated 1 star out of 5
by Janet Doran - Posted on 26 June 2023
A hospital prescription was prescribe for our granddaughter by her consultant. We were advised to take prescription to our own surgery and a doctor would prescribe for us to collect from our local chemist. Our granddaughters hospital appointment was on a Tuesday. No prescription sent to local chemist for collection until the following Monday. This was despite making constant telephone calls to the chemist and the surgery. Friday before medication was available for collection we were assured everything was with the doctor awaiting signature and would be sent electronically to the chemist that night….surprise, surprise this didn’t happen until we started chasing, again, on Monday morning. The way In which the surgery operates is absolutely amateurish. The left hand doesn’t know what the right hand is doing. Lack or breakdown internally of communication. No empathy, especially after having made numerous phone calls in regards to the medication. Not fit for purpose.
Visited June 2023
Review titled Eltham Medical Practice
Replied on 03 July 2023
Dear Mrs Doran, thank you for your feedback regarding your experience at the surgery and we are sorry it was not satisfactory. Unfortunately because you do not have third party contact for your granddaughter, we are unable to discuss the matter any further with yourself, but if your granddaughter's guardians would like to contact the surgery, and speak to our patient liaison officer, we would be happy to discuss the matter further. Kind regards Eltham Medical Practice
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Review titled Impressive service
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
I rang the practice at 4pm in the afternoon to hopefully get an appointment. I was triaged by a very helpful woman and offered an appointment at 7.10pm that evening at Passy Place. The doctor I saw also offered me a follow up appointment in 3 days time for some minor surgery at Westmount Road. This is first class service under any circumstances, so grateful for all the staff and Partners are doing to improve the service in these difficult times. My thanks to you all.
Visited May 2023
Review titled Eltham Medical Practice
Replied on 19 May 2023
Dear patient Thank you for your positive feedback, I will pass your comments on to the relevant teams. Regards Eltham Medical Practice
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Review titled Problem sorted
Rated 3 stars out of 5
by Anonymous - Posted on 25 March 2023
Please disregard my last review Dr called me at 8 pm I had no idea the Dr’s worked so late after surgery closed and thought i had been forgotten. Problem all sorted now and such a lovely Dr
Visited March 2023
Review titled Eltham Medical Practice
Replied on 20 March 2024
Dear Patient, thank you for response and glad we were able to rectify your complaint. Regards Eltham Medical Practice
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Review titled Can never see a doctor
Rated 1 star out of 5
by John Dedman - Posted on 08 September 2023
When I am given an appointment it is never with a doctor. Not even with a nurse. I get to see someone who only goes by their first name. My blood pressure is never taken. I am told to go and take it myself. Even though I am very elderly now. I remember when I used to see a doctor face to face. He/she always took my blood pressure etc etc etc. And that was many years ago. If I object in any way the receptionists tell me in a rather rude way that this is how it is today. I recently got a text to my mobile phone telling me that my flu jab was due. I went to Eltham Medical Practice and was informed by the receptionist that I could not have the flu jab there. But had to go to a surgery that I have never been to before. Two miles away in two months time. I could write a book of complaints about this excuse for a practice. Actually the word ' practice' sums it up. Once upon a time I knew who my doctor was. Now if someone asks me who he/she is I can only answer Eltham Medical Practice. Even though there is a big board on the wall in reception with over fifteen doctors names on it.
Visited March 2023
Review titled Eltham Medical Practice
Replied on 29 April 2024
Dear Patient, Thank you for your feedback, Our appointments are with both doctors and Advanced Nurse Practitioners, your issues are triaged and you will be booked with the most appropriate clinician available. Our practice has 3 sites and you are advised that your appointment maybe be at any of the 3 sites, although there are not 2 miles away from each other. You can see the same clinician but need to be aware the wait would be longer. Hope this has answered all your issues. Regards Eltham Medical Practice