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Elmwood Family Doctors - Ratings and reviews

Reviews

Displaying 1 to 8 of 8

  1. Review titled Excellent Service and Care

    Rated 5 stars out of 5

    by Anonymous - Posted on 27 March 2024

    Over the past 6 months I have visited twice to discuss contraception. On both occasions staff have been outstanding, they have listened to my concerns and talked me through a variety of suitable options. In past experiences I have felt as if my concerns have been dismissed but I am pleased to say that I have now had very positive experiences. Both staff members that I saw were extremely friendly and knowledgeable, she listened to me and answered my questions and came back with responses very quickly as promised. This surgery on the whole is great, the staff are very friendly and helpful.

    Visited March 2024

    Report as unsuitable

    Elmwood Family Doctors has not yet replied.


  2. Review titled Terrible

    Rated 2 stars out of 5

    by Joanne Tate - Posted on 21 March 2024

    Was told by the doctor I needed a blood test to check my b12 before having the jab. Booked the test at reception, came to the appointment. Was then told it couldn’t be done because the notes didn’t say it had been requested or what to test for.

    Visited March 2024

    Report as unsuitable

    Review titled Elmwood Family Doctors

    Replied on 22 March 2024

    Dear Joanne, Thank you for your feedback, which is always useful for us in improving our service for patients. My name is Graham Brown and I am the operations manager for Elmwood Family Doctors, and I am sorry to hear you have had an unsatisfactory experience with us. I would like to investigate what seems to have gone wrong and would really value the chance to speak to you, if you would like to call the surgery on 01484 943000 and ask to speak to myself, or if you would like to send me a letter with all the information possible by writing to me at Elmwood Family Doctors, Elmwood Health Centre, Huddersfield Road, Thongsbridge, Holmfirth, HD9 3TR. I would like to make sure we can find out what has happened and, if we have got it wrong, how we may be able to improve our service. I'd also like to make sure that your blood test has now been correctly booked. Kind Regards, Graham Brown Operations Manager

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  3. Review titled Lucky to have such a great practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 14 March 2024

    When I contacted the surgery, was on hold for less than a minute before I spoke to the care navigator! She and clinician I eventually saw were really professional. Thank you for all your hard work in looking after my family. Really appreciated.

    Visited January 2024

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    Review titled Elmwood Family Doctors

    Replied on 15 March 2024

    Thank you for your very kind review, we are thrilled to here you are pleased with the care offered at Elmwood Family Doctors.

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  4. Review titled Great practice, lovely staff.

    Rated 5 stars out of 5

    by Michelle Williams - Posted on 22 August 2023

    I needed to say a huge thank you to Elmwood practice - for making me feel seen, listened to and really taking care of me. My family and I have been with the practice for 17 years and always found the receptionists, nurses and doctors to be helpful, respectful and accommodating - always got an appointment when needed. Recently I had a blood test with the most caring and understanding nurse who went out of her way to look after me when I felt dizzy afterwards. I don’t mind seeing any of the doctors as they are all professional and caring, but I have to say that recently one doctor was just fantastic - really listened and understood my symptoms and looked at all the contributing factors. I hear people complain about doctors surgeries, but I just want to say a huge thank you for providing a great service at Elmwood - both sites. Every member of staff I have met has been so helpful and I want you to know how much your hard work and commitment is appreciated. Thank you.

    Visited August 2023

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    Review titled Elmwood Family Doctors

    Replied on 23 August 2023

    Hi Michelle. Thank you very much for taking the time to review our service. We are thrilled to here you are pleased with the care and service offered at Elmwood Family Doctors. Thank you

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  5. Review titled Excellent GP Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 23 March 2023

    I have been registered at Elmwood for around 20years. They are a responsive and caring practice. My recent experience with a nurse was outstanding. She was really kind, compassionate and knowledgeable. Excellent job and thank you.

    Visited March 2023

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    Review titled Elmwood Family Doctors

    Replied on 23 August 2023

    Thank you for your very kind review, we are thrilled to here you are pleased with the care offered at Elmwood Family Doctors.

    Report as unsuitable


  6. Review titled Excellent Practice

    Rated 5 stars out of 5

    by Ian John McCulloch - Posted on 15 December 2022

    I have been a patient with this practice since 2008. Caring, helpful, understanding are just a few of the superlatives I can offer. The ''gatekeepers' aka the receptionists, the first contact are always a credit. Everything seems to run very smoothly and nothing is too much trouble. I am always happy to promote how good the practice is and frankly I am horrified to hear stories of some other practices. Well done to you all - Happy Christmas and Happy Era. Keep it up especially in these difficult times when there is so much angst

    Visited December 2022

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    Review titled Elmwood Family Doctors

    Replied on 16 December 2022

    Thank you for your great review Ian, we are thrilled to here you are pleased with the care and service offered at Elmwood Family Doctors.

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  7. Review titled Fantastic medical practice

    Rated 5 stars out of 5

    by Judi Austin - Posted on 02 August 2022

    Fantastic service from start to finish. Feeling shocking with a chest infection. Receptionist managed to squeeze me in and I saw a doctor a couple of hours later for a thorough examination. Antibiotics available through the on-site pharmacy where the staff are equally helpful. Honestly can't fault Elmwood Practice. Thanks to you all

    Visited August 2022

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    Review titled Elmwood Family Doctors

    Replied on 05 August 2022

    Hi Judi. We are so pleased to hear you are happy with the service you received. We take pride in our same-day access as it is very important to us that patients can be seen when they need us the most. We hope you feel much better soon. Elmwood Family Doctors

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  8. Review titled Outstanding service

    Rated 5 stars out of 5

    by Anonymous - Posted on 23 June 2022

    Yesterday I found a lump in my breast and booked an online appointment. This wasn't for another 3 weeks so this morning I rang to see if they had a cancellation for today. I was given an appt for next Tuesday, but upon telling the receptionist what my concern was she promptly advised me I could be seen urgently today. I was seen by a student and a GP (I had consented to this) and both were reassuring and personable. I was told they would refer me to the breast clinic and to expect an appt within the next 2-3 weeks. The surgery have just rang me and booked my appointment at the breast clinic for lext week. Thankyou to all staff involved, the receptionist for making my appointment a priority, theGP and student for their help and the speedy referral. I can now relax as opposed to worrying for the next 3 weeks.

    Visited June 2022

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    Review titled Elmwood Family Doctors

    Replied on 24 June 2022

    Thank you very much for your kind comments. Good patient access is a priority for us at Elmwood Family Doctors, especially in situations like this, so I am very pleased to hear that you received a prompt response and now have your referral. We share all of our feedback with our staff.

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