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Elmbank Surgery

438 Greenford Avenue, Hanwell, London, Greater London, W7 3DD

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Patient ratings and reviews

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Reviews

Displaying 11 to 14 of 14

  1. Review titled Horrible receptionist

    Rated 1 star out of 5

    by Khadija - Posted on 15 July 2024

    I filled out a fw8 form on the 28th June. The practise are lying to me and saying that they sent it off. I spoke to the nhs and they said they have not recieved my form however there were forms sent after my form from the same gp practise but my one was not in there. I was then advised to come back and fill out another form. When I went in I asked the receptionist if she can get the doctor to sign it now which takes 2 minutes was happy to wait but she refused. I wanted the gp to sign it so I could take the form myself and send it off recorded as I have lost trust in this surgery. The receptionist still refused saying the doctor has back to back patients. The fact that it was there family by not sending my form and then making it difficult for me. I am a pregnant working woman that does not have time for this. I am very very upset with this surgery and would never recommend anyone to come here.

    Visited June 2024

    Report as unsuitable

    Review titled Elmbank Surgery

    Replied on 25 July 2024

    Dear Khadija, thank you for bringing this to our attention and we are sorry that the form was not received by the recipient. The FW8 form was completed by the doctor and posted. Unfortunately, we do not have a way to confirm if the form was received by the recipient. You requested that the new form be signed by the doctor immediately, but please note that forms are provided to the doctor after surgery consultation times, typically at the end of the day. To prevent this issue in the future, we will now ask patients to collect the completed form themselves and handle the posting. Best wishes ELMBANK SURGERY

    Report as unsuitable


  2. Review titled Fantastic holistic practice

    Rated 5 stars out of 5

    by Pepe Wiltshire - Posted on 03 June 2024

    What can i say... i trust all peofessionals at elmbank wish my and my childrens health and wellbeing. The most hard working medical staff i know. They really apply pressure to neighbour surgeries. If all nhs was the same ..quality would be outstanding.

    Visited May 2024

    Report as unsuitable

    Review titled Elmbank Surgery

    Replied on 03 June 2024

    Dear Pepe, thank you very much for your thoughtful comments. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, ELMBANK SURGERY

    Report as unsuitable


  3. Review titled Helpful Nurse

    Rated 5 stars out of 5

    by A farah - Posted on 08 April 2024

    My nurse was very helpful. She was very kind respectful and very professional when she did my blood test and ect test

    Visited March 2024

    Report as unsuitable

    Review titled Elmbank Surgery

    Replied on 09 April 2024

    Dear A. Farah, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, Elmbank Surgery

    Report as unsuitable


  4. Review titled Amazing service

    Rated 5 stars out of 5

    by Jules - Posted on 21 November 2023

    I have only been with this practice for a few years having left my previous surgery after a lifetime with them due to them becoming nothing more than a signposting practice who never wanted to see or speak with me. Due to recent poor health I have had the need to see or speak with a Doctor on a few occasions. Not only have I been able to access my Doctor with ease but the service and attention to detail has been excellent. I felt I had to write this review due to the amazing service I received today. I have done something to my shoulder and been in a lot of pain, pain killers and rest just not sorting it out so I called them this morning about 8.20am, and following a conversation with the lovely receptionist, I was given an appointment. By 10.30am I am back home having already seen a Physio! I doubt you would get great service like that even in the Private sector. In today's world when the GP's are so busy I feel very lucky to have found this practice, I really couldn't ask for more and I am so glad I made the switch from my old practice. Thank you Elmbank Surgery!

    Visited November 2023

    Report as unsuitable

    Review titled Elmbank Surgery

    Replied on 27 November 2023

    Dear Patient, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, Elmbank Surgery

    Report as unsuitable