Skip to main content

Ellison View Surgery - Ratings and reviews

Reviews

Displaying 1 to 6 of 6

  1. Review titled Impatient, unhelpful reception

    Rated 4 stars out of 5

    by Anonymous - Posted on 10 November 2023

    I have been with this practice for a long time, the Doctors are great, and e-consult has (for me) been a valuable addition to the way in which the practice works. However, I find the attitude of reception could be much improved. I appreciate the pressures that staff are under, but I rarely ever leave a telephone interaction with one of the front facing team feeling valued as a patient or a customer. Similar to other reviews here, there doesn't seem to be any understanding that a person may work, that appointments may be tricky to arrange, or that people may need a bit more time to think about what is being said or asked over the telephone. A bit more understanding and patience would go a long way to improving this score.

    Visited November 2023

    Report as unsuitable

    Review titled Ellison View Surgery

    Replied on 13 November 2023

    Thank you for your feedback, & I agree the E-consult process has greatly improved access to a GP, however it is now the GP who makes appointments for patients, after reviewing the E-consult. A message is then sent to the reception to inform the patient of the allocated time of the appointment. If that is not suitable, then the reception staff go back to the GP to discuss the next available, appropriate appointment. I will however discuss the other points with the reception staff

    Report as unsuitable


  2. Review titled Problem solving

    Rated 4 stars out of 5

    by Jacqueline Bone - Posted on 28 June 2023

    The young trainee nurse With whom I had a blood pressure check re-solved an issue for me. After a hospital investigation on a minor matter I received no feed back on the way forward. She advised me to phone the hospital. I was informed a letter had been sent. The young nurse confirmed it had not been received. She contacted the hospital and was able to obtain the information needed. GP was then able to issue prescription required. Without this young ladies initiative I would not have been able to resolve the matter. Many Thanks to her.

    Visited June 2023

    Report as unsuitable

    Review titled Ellison View Surgery

    Replied on 29 June 2023

    Thank you for your positive comments, I will pass this to our TNA to use in her appraisal review. We are enjoying having the opportunity to train up new staff, who will hopefully stay with the NHS

    Report as unsuitable


  3. Review titled Had an appointment within 4 hours of making contact

    Rated 5 stars out of 5

    by Anonymous - Posted on 02 March 2023

    I used the NHS app for an e-consult. I stated my symptoms and received a phone call less than 1 hours after submission my request from the practice nurse. They wanted a face to face assessment. I had an appointment time within 3 hours. I was seen, assessed and treated by the practice nurse. I had my antibiotics within 10 minuets of my prescription being written.

    Visited March 2023

    Report as unsuitable

    Ellison View Surgery has not yet replied.


  4. Review titled The best doctors

    Rated 5 stars out of 5

    by Anonymous - Posted on 21 February 2023

    I moved to this doctor’s recently and the care myself and my children have recieved during this short time has been outstanding! It’s been the best decision I’ve made changing to them. I’ve actually felt valued as a person and not just a ‘number’ to them.

    Visited February 2023

    Report as unsuitable

    Ellison View Surgery has not yet replied.


  5. Review titled Rude, unhelpful and waste your time

    Rated 1 star out of 5

    by Anonymous - Posted on 04 February 2023

    I submitted an e-consultation and received a call from the rude receptionist, I'm sure we've all experienced her rudeness. I was asked if I could attend the practice that day, about 2 hours later. I was in work and explained this. She said that was the only appointment and when I told her I couldn't just leave work and would require either notice or an early or late appointment she said someone would call back. Several weeks passed and I didn't receive a call back. Another e-consultation and another call to be told an appointment was made on Saturday. I've turned up to my appointment, waited 20 minutes to be told it wasn't at the practice, but at another practice. I've came to the other practice who won't see me because I'm too late. Is it too much to assume that if an appointment has been made at another practice that you'd be told where it was. Now I'll have to go through another round of e-consultation correspondence.

    Visited January 2023

    Report as unsuitable

    Review titled Ellison View Surgery

    Replied on 06 February 2023

    Dear Patient, Thankyou for your feedback. It would be helpful if you could contact the practice manager to discuss further as we have telephone recording and I would be able to listen to the call to establish the context of the conversation when you were booked into the Extended Hours service . The standard text for this service provides the address or postcode of the establishment. This would enable me to identify any training issues. Jackie Mahon Practice Manager

    Report as unsuitable


  6. Review titled First rate attention

    Rated 5 stars out of 5

    by John Duke - Posted on 28 October 2022

    Been diagnosed with gout on right knee in pain for quite some time sample taken from right knee at hospital showed uric crystals given medication antibiotics painkillers not quite right but on seeing my own doctor and checking blood results over the last 3 weeks he sorted out all the wrong levels in my bloods took a great interest in me personally went through readings showed and told me what not to to and take even going to surgery on a Sunday which I thought was excellent knee still not perfect but is sorting out a visit to a bone specialist so all on all I have received first rate attention from doctor rahman well pleased with his personal attention,,

    Visited October 2022

    Report as unsuitable

    Ellison View Surgery has not yet replied.