Ellesmere Medical Centre - Ratings and reviews
Reviews
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Review titled Customer service not.
Rated 2 stars out of 5
by Robert Plant - Posted on 02 May 2024
I tried to book a medication revue last week and the telephone message was very unhelpful insisting on internet availability. I thought I would try a walk in this week to book the appointment. I was amazed to learn that the receptionist could not help me to book an appointment because she only “dealt with appointments “. I said well that’s what I want to do “make an appointment “ . She replied that the team upstairs deal with revues! I asked how long has this system been in place? She said “since last week”. What was incredulous was the fact that she had a computer screen in front of her but could not help me with my booking. I booked it later by telephone as it appears the system of insisting on internet availability had changed from the week before. I have been with this practice for a number of years and do not bother them unnecessarily. I book my medication through the chemist so I only call in once a year. I have seen the number of administrative assistants at the practice has increased many fold, while the service you receive has declined. The sole purpose of the administrative staff seems to be for stalling and preventing you from getting the service you require! When I managed to book my appointment I asked the team member “why has the system changed?” I was told it was happening at all the local practices and they were following suit. I said who was behind this change and she said the NHS! If the NHS is behind this idea I think whoever dreamt it up needs to think again! Many people rely on medical professionals and assume they will be dealt with in a polite, sympathetic and caring way. The growth of the extra “administrative “ culture is compromising this!
Visited May 2024
Ellesmere Medical Centre has not yet replied.
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Review titled Efficient and Kind
Rated 5 stars out of 5
by Aron - Posted on 02 February 2024
Arrived for Health Check ...... .Lovely kind lady welcomed me with a smile ..Took Bloods .(no problem) listened .took her time too explain everything.. .....I had too see the Doctor , Who once again was kind and listened not once did he look at Computer screen.....First class medical care from both of the team Thank you for treating me as a Person not a number ...
Visited January 2024
Ellesmere Medical Centre has not yet replied.
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Review titled Horrendous Phlebotomist
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2023
Just back from a blood test, on the way home and even after putting pressure on my arm as soon as the blood was taken the cotton wool/tape were full of blood. I’ve never given blood easily but have only had this trouble at Ellesmere. The same thing happened in November 2022 where I ended up with a lump and blood under the skin 3 inches in diameter. My arm is already starting to hurt so I’m sure I’ll have another wonderful pool of blood under my skin this time too…it just horrendous!
Visited June 2023
Review titled Ellesmere Medical Centre
Replied on 13 June 2023
We are sorry you are not happy with our service at Ellesmere. Unfortunately, as you have posted anonymously we cannot investigate this incident. Please contact the Practice Manager at the practice so we can investigate these matters fully.’
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Review titled Extra ordinary service
Rated 5 stars out of 5
by Akif - Posted on 24 February 2023
From receptionists staff to every single doctor in the surgery. They’re extremely helpful, Kind nice and very patient they are extremely helpful, I give them five star thank you very much EllesmereGP
Visited February 2023
Review titled Ellesmere Medical Centre
Replied on 28 February 2023
Thank you so much for taking the time to write us this wonderful review. This has been passed on to all the staff who really appreciate your feedback.
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Review titled Always good
Rated 5 stars out of 5
by Mr Davies - Posted on 28 December 2022
Very good practice. I have been to the surgery plenty of times recently and each time I have been impressed with the doctors and the overall running of the practice.
Visited December 2022
Ellesmere Medical Centre has not yet replied.
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Review titled Appalling Service and Unhelpful Staff
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2022
Submitted a repeat prescription (for a new medication I’ve been taking for 1 month), nearing end of supply I naturally requested (via email), along with another long standing medication, a repeat prescription request to Ellesmere. As we can no longer make such requests by telephone directly for repeat prescriptions anymore!! Well not at Ellesmere, but I believe other GP surgeries provide their registered patients with this service! So I discover, (10 days after initial email request) after visiting pharmacy to make collection for those repeats, that usually allow a week after submitting my email requests! To be informed the new medication repeat has not been requested by GP Surgery! Nor had I been notified by any staff at the GP Surgery that it had not been requested or explanation for delay! After I initiate a phone call to Ellesmere, I was in helpfully informed “oh yeah I’ve requested it, but GP hasn’t yet signed the repeat prescription, which will be why the request hasn’t gone through to pharmacy” (again i requested via email over a week ago) and now I urgently require the repeat to continue medication! I was informed she will expedite request immediately, as I informed her in two days time I need a fresh supply! Some hours later, I received a phone call (with no caller ID) during a big meeting I was leading, after hearing the brief Voicemail Message, I realise it is my GP Surgery (Ellesmere), which is in my phone book, that simply states “we are ringing to see how you’re getting on with your patches, we’ll call back soon, we won’t release your repeat prescription request until we’ve spoken to you!” Frankly I’m beyond disappointed, my life juggling a very busy career, disabled mother, it would be helpful to have known, 1) I was to receive a call and 2) when I followed up earlier I had not been informed I had to be assessed on how my 1st month has gone prior to releasing repeat for more patches?!! Especially as I’d already got a planned assessment review after 3months of using, which I’ve not yet reached?! I immediately called Ellesmere to follow up on this unscheduled missed call and was informed in a quite frankly an annoyed & condescending manner, after I had calmly explained the situation I was told, “well I’m sorry there is nothing I can do, if they’ve left a message to say they’ll call back soon then they will”. I tried to convey very politely that it is a priority I get a new prescription, which had been requested over a week ago, to continue taking to treat symptoms and explained I’m out of town on business and it’s not easy to be available to receive an unscheduled call, so if I missed the next one, I’m at risk of not securing a repeat prescription? Where is your staff demonstrating 1) duty of care or 2) putting your patients first?! I hope this feedback is taken positively and supports improvements to patient care at Ellesmere. Thank you.
Visited August 2022
Ellesmere Medical Centre has not yet replied.
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Review titled Great team of staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2022
Unfortunately, over the past 12 months, I’ve had more cause than usual to contact the Practice. Each and every time I’ve called, quite often under very distressing circumstances, the team have been kind, caring and patient, always ensuring my family are able to get the help we need. I have been contacted promptly in connection with appointments or medication queries and have always felt listened to, understood and dealt with compassionately.
Visited May 2022
Review titled Ellesmere Medical Centre
Replied on 12 July 2022
Thank you so much for taking the time to write such a wonderful review. It is much appreciated by all the team. Kind regards, Tracy Johnstone Practice Manager