Elizabeth Court - Ratings and reviews
Reviews
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Review titled shocking
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
Unbelievably bad service. Had to wait over 30 minutues for a call to be answered. Face to face appointment booked and yet for some reason an hour before this appointment I receive a phone call, which as I was working I missed, to conduct my telephone appointment. When I did call to ask what was happening the receptionist made some excuse and then said to call back tomorrow again as no apointments left today. Not a way to help people, and most definitly not health care first!
Visited September 2023
Review titled Elizabeth Court
Replied on 13 December 2023
Dear Anonymous, Thank you so much for your feedback HCF values all feedback both good and bad so we can continually improve our service to our patients. We are sincerely sorry you have not had a good experience in trying to make an appointment with us. In line with NHS England modern general practice from 4th December we have launched our new access model. You can contact the surgery via Patches an online platform that allows you to interact with us to book or cancel appointments, request fit notes, view test results and order medication. You can also use the new NHS App for all of these things as well. You will receive a routine appointment within two weeks and urgent appointments as appropriate. This can be done at anytime so should be great for our patients that lead busy lives and can be sent into surgery for action as appropriate. Please check out our website and social media for more updates and support. Many thanks Health Care First
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Review titled Very unhelpful
Rated 1 star out of 5
by Wayne - Posted on 22 August 2023
Very unhelpful and rude Call centre staff. How a doctor can give a diagnosis by not even speaking to you is beyond me. Got to plan being poorly or in pain due to longterm condition at least 6months in advance with these doctors. The place has got worse in the last 3yrs most of the doctors don't appear to have a clue what they're doing
Visited August 2023
Review titled Elizabeth Court
Replied on 13 December 2023
Dear Wayne, Thank you so much for your feedback HCF values all feedback both good and bad so we can continually improve our service to our patients. We monitor all our calls and use this for education and training for our call centre team. In line with NHS England modern general practice from 4th December we have launched our new access model. You can contact the surgery via Patches an online platform that allows you to interact with us to book or cancel appointments, request fit notes, view test results and order medication. You can also use the new NHS App for all of these things as well. You will receive a routine appointment within two weeks and urgent appointments as appropriate. This can be done at anytime so should be great for our patients that lead busy lives and can be sent into surgery for action as appropriate. Please check out our website and social media for more updates and support. Many thanks Health Care First
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Review titled Extortionate phone calls
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
Made a phone call using the number shown on the web page - was charged £13.77p for a 22 minute call - was asked questions by a phone operator who has no medical qualifications - to be told I needed to see a triage and given an appointment - the service is a disgrace and the prices charged are ridiculous - how is this allowed to happen.
Visited August 2023
Elizabeth Court has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Jill Woods - Posted on 17 April 2023
I went to see a doctor on saturday because i have gone deaf in my left ear and because my right ear is not two good the only doctor i could see was at healthcare first airedale surgery when i saw the doctor i explained what was wrong and my nasel was all blocked up the doctor examined me and said my ear was full of wax but she could not shring my ear because she was not trained to do so i was amazed by what she said and could understand why she could not do this she did not help me with the pain i was in and said a nurse would be in touch with me i felt let down and walked out without saying anything to her i am upset and disappointed a doctor could do this i have not been to the doctors for a long time and if this is how they treat you i wont be going back
Visited April 2023
Elizabeth Court has not yet replied.